LiveChat Features
What are the features of LiveChat?
Platform
- Customization
Ticket and Case Management
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow
- Automated Response
Communication Channels
- Live Chat Support
Communication
- Pop-up Chat
- Notifications
- In-App Messaging
Internal Use
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox
- Customer Profiles
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LiveChat Categories on G2
Filter for Features
Platform
Mobile User Support | Based on 77 LiveChat reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices. | 91% (Based on 77 reviews) | |
Customization | Based on 275 LiveChat reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding. | 84% (Based on 275 reviews) | |
User, Role, and Access Management | Based on 83 LiveChat reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 93% (Based on 83 reviews) | |
Integration | Based on 70 LiveChat reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality | 89% (Based on 70 reviews) | |
Reporting | Based on 209 LiveChat reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress | 90% (Based on 209 reviews) | |
Dashboards | Based on 213 LiveChat reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance | 91% (Based on 213 reviews) |
Ticket and Case Management
Ticket Creation User Experience | User Experience of creating and submitting a ticket This feature was mentioned in 243 LiveChat reviews. | 92% (Based on 243 reviews) | |
Ticket Response User Experience | Based on 241 LiveChat reviews. User Experience of responding and receiving a response | 91% (Based on 241 reviews) | |
Workflow | As reported in 235 LiveChat reviews. Route tickets based on values of fields, changes to ticket status and time based conditions | 90% (Based on 235 reviews) | |
Automated Response | Respond to common requests with standard reply 250 reviewers of LiveChat have provided feedback on this feature. | 92% (Based on 250 reviews) | |
SLA Management | See feature definition | Offers tools for managing and tracking service-level agreements (SLAs) 153 reviewers of LiveChat have provided feedback on this feature. | 86% (Based on 153 reviews) |
Attachments/Screencasts | Documents and files can be attached to the ticket to communicate with customer issues/resolutions 228 reviewers of LiveChat have provided feedback on this feature. | 90% (Based on 228 reviews) | |
Ticket Collaboration | As reported in 227 LiveChat reviews. Share and collaborate on tickets with multiple customer service representatives | 91% (Based on 227 reviews) | |
Customer/Contact Database | Based on 139 LiveChat reviews and verified by the G2 Product R&D team. Central repository for account and contact information | 89% (Based on 139 reviews) |
Communication Channels
Customer Portal | Based on 217 LiveChat reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents | 93% (Based on 217 reviews) | |
Email to Case | Based on 229 LiveChat reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket | 93% (Based on 229 reviews) | |
Live Chat Support | Based on 261 LiveChat reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live | 94% (Based on 261 reviews) | |
Social Media Integration | Based on 219 LiveChat reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks | 89% (Based on 219 reviews) | |
Voice | Make and receive calls directly in the application. Track and record calls for analysis. 105 reviewers of LiveChat have provided feedback on this feature. | 87% (Based on 105 reviews) |
Communication
Pop-up Chat | Based on 315 LiveChat reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | 91% (Based on 315 reviews) | |
Notifications | Based on 319 LiveChat reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation. | 89% (Based on 319 reviews) | |
Targeted Emails | As reported in 216 LiveChat reviews. Sends automated emails to further engage clients and potential clients. | 84% (Based on 216 reviews) | |
In-App Messaging | Based on 264 LiveChat reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help. | 88% (Based on 264 reviews) | |
Co-Browsing | Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 25 LiveChat reviews. | 88% (Based on 25 reviews) |
Internal Use
Customization | Based on 275 LiveChat reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding. | 84% (Based on 275 reviews) | |
Conversation Archiving | Based on 296 LiveChat reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference. | 88% (Based on 296 reviews) | |
Lead Development | Based on 246 LiveChat reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers. | 86% (Based on 246 reviews) | |
Knowledge Base | Based on 252 LiveChat reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations. | 86% (Based on 252 reviews) | |
Team Inbox | Based on 238 LiveChat reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner. | 87% (Based on 238 reviews) | |
Customer Profiles | Based on 244 LiveChat reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers. | 84% (Based on 244 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
