# LiveChat Reviews **Vendor:** Text **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 806 ## About LiveChat LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. ## LiveChat Pros & Cons **What users like:** - Users appreciate the **ease of use** of LiveChat, enjoying seamless interaction and efficient customer support functionality. (24 reviews) - Users appreciate the **flexible features** of LiveChat, enabling personalized engagement and efficient sales support. (20 reviews) - Users appreciate the **ease of use and effective communication** that LiveChat provides for customer interactions. (19 reviews) - Users appreciate the **real-time interaction** provided by LiveChat, enhancing customer support and boosting revenue effectively. (16 reviews) - Users appreciate the **easy setup** of LiveChat, enabling a quick and smooth integration process to get started. (14 reviews) - Users are impressed by the **seamless third-party integrations** of LiveChat, enhancing customer engagement and communication efficiency. (13 reviews) - Intuitive (12 reviews) - Users value the **approachable and supportive customer support** of LiveChat, enhancing their overall experience significantly. (11 reviews) - Automation (10 reviews) - Users praise the **easy integrations** of LiveChat, enhancing communication and streamlining customer engagement effortlessly. (10 reviews) **What users dislike:** - Users find the **interface not intuitive** , struggling to locate settings and navigate through the product suite effectively. (7 reviews) - Users experience challenges with the **chatbot's outdated information** , complicating interactions and leading to frustrations. (6 reviews) - Users find the **chat management cumbersome** , making it difficult to handle multiple conversations efficiently. (5 reviews) - Users find LiveChat to be **expensive** , particularly for nonprofits facing budget constraints in their operations. (5 reviews) - Users suggest **improvements in AI integration** for better templated responses and more accurate information retrieval. (5 reviews) - Users struggle with the **learning curve** of LiveChat, finding integrations and initial setup unintuitive and frustrating. (5 reviews) - Users express dissatisfaction with **poor customer support** and questionable billing practices, impacting their overall experience. (5 reviews) - Users experience **slow loading** issues during high traffic, which hampers the efficiency of the LiveChat system. (5 reviews) - Chat Issues (4 reviews) - Integration Issues (4 reviews) ## LiveChat Reviews ### 1. Message Sneak Peek Helps You Respond Faster and Stay Proactive **Rating:** 4.0/5.0 stars **Reviewed by:** Sabina K. | IT Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about LiveChat?** The “message sneak peek” is something I really enjoy, as I can see what a customer is typing the moment they start sending the message. This way I can get a head start on finding the right answer or resource to use, which cuts down the actual time it takes when the message comes in. This makes the whole interaction more reactive to the user. **What do you dislike about LiveChat?** Small businesses may find that the more expensive tiers can be so costly that it's difficult to justify them over the other platforms available. Furthermore, the mobile application can also suffer from notification delays, preventing the opportunity for timely customer interaction. **What problems is LiveChat solving and how is that benefiting you?** The issue with timely customer support is resolved with LiveChat as we have a real-time communication channel with our visitors, managing it instantly. This way we're able to convert leads much faster and address their problems immediately, something that our team wouldn't be able to do through email as quickly. ### 2. LiveChat Streamlines Real-Time Conversations and Captures More Qualified Leads **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna C. | Senior Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about LiveChat?** LiveChat helps us streamline and centralize real-time communication with prospects and clients across our website. It allows us to quickly engage visitors who are actively searching for corporate housing or furnished apartments, answer questions instantly, and capture qualified leads in the moment. For our team, it reduces response time, improves the customer experience, and ensures no inquiries slip through the cracks. It also helps us route conversations more efficiently, gather insights on common questions or demand trends, and ultimately convert more website traffic into bookings and partnerships. **What do you dislike about LiveChat?** LiveChat does come with a few challenges. It can require constant monitoring to fully deliver on real-time engagement, and without full CRM integration, conversations may lack important context. Automation features, while helpful, can feel generic if overused, and routing isn’t always perfect—sometimes sending inquiries to the wrong team. It also creates an expectation of instant responses, which can be difficult to maintain outside of business hours. Additionally, reporting capabilities can be somewhat limited for deeper analysis, and it ultimately adds another platform to manage within our tech stack. **What problems is LiveChat solving and how is that benefiting you?** LiveChat helps us capture high-intent website visitors in real time, allowing us to turn active browsing into qualified leads and ultimately more conversions. It significantly reduces response time, which improves the overall customer experience and increases our chances of securing bookings. It also ensures no inquiries slip through the cracks, while streamlining communication by routing conversations to the right team quickly. By reducing reliance on long forms and delayed email responses, it lowers friction and increases engagement. Additionally, it provides valuable insight into customer questions and demand trends, helping us refine our messaging and offerings, all while allowing us to scale lead handling more efficiently without adding additional headcount. ### 3. Best live chat app on the market and worth the investment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about LiveChat?** We have been a client for over a decade and actually started with them way before their rebranding. The platform is perfect for our business because the UI gives us so much information at a glance. We can clearly see where the user is from and what system they are using and even see what they are typing before they hit send which helps us prepare our answers faster. The message forwarding and ticket systems are very reliable and it has become the main way we communicate with our customers. It is a very professional tool that makes our support team much more efficient. The support is always excellent and they manage to always address any questions or issues we have right away. **What do you dislike about LiveChat?** The biggest issue we have is that the cost seems to be raising all the time which makes it harder to justify for a smaller business. They have also started splitting their products into different categories which is very frustrating. Before the tickets were just a standard part of the live chat plan but now it is a completely different product that you have to pay for separately. This change in the pricing structure feels like they are nickel and diming long term customers who have been loyal to the platform for years. Additionally the integration with Angular was not simple at all and it took more effort than we expected to get everything working correctly with our modern tech stack. **What problems is LiveChat solving and how is that benefiting you?** LiveChat solved the problem of us not being able to provide instant support to our website visitors. The benefit for our business is that we can close sales and solve customer issues in real time which has definitely improved our conversion rates. Having all the visitor data like their country and browser right in the chat window allows us to give much more personalized help without asking a lot of basic questions. It makes our small team look like a much larger and more professional operation. ### 4. Perfect Balance of Features and Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Pavel P. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about LiveChat?** I use LiveChat to support our customers and take new bookings, which is great for people who can't call and need help with their bookings. I believe it's one of the best live chat platforms out there. I like being able to see the customer journey on the website, the ability to create campaigns, and start chats. Their reporting is brilliant. Those features are very important to the way we work and help us provide better services and take more new sales. I like that the initial setup was very easy and straightforward. **What do you dislike about LiveChat?** Their support is only through the live chat window. Sometimes it would be easier to speak with someone over the phone. **What problems is LiveChat solving and how is that benefiting you?** We use LiveChat to support customers and take bookings, especially for those who can't call. It helps us track the customer journey, create campaigns, and start chats, improving our services and sales. ### 5. Reliable Tool for Real-Time Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Luigi P. | Bussiness Developer Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about LiveChat?** What I like best about LiveChat is how easy and fast it makes communication. I can get help or answers in real time without having to wait for emails or calls. The interface is simple, conversations feel smooth, and it’s convenient to handle multiple chats at once. Overall, it saves time and makes support feel more personal and responsive. **What do you dislike about LiveChat?** Sometimes the chat notifications can be easy to miss, especially when handling multiple conversations. It can also feel a bit overwhelming during busy periods when several chats come in at once. **What problems is LiveChat solving and how is that benefiting you?** LiveChat helps solve the problem of slow or inefficient communication with customers. Instead of waiting on emails or calls, it allows real-time conversations, which makes it easier to answer questions quickly and resolve issues right away. This improves response time, keeps customers more satisfied, and helps me manage multiple conversations efficiently in one place. ### 6. Incredibly Easy Setup with Reliable Features for Busy or Offline Times **Rating:** 4.5/5.0 stars **Reviewed by:** Easten D. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about LiveChat?** LiveChat is incredibly easy to use and set up. We’ve never had any problems using it, and I really appreciate all the additional features we can rely on when we’re busy or offline. It was also very straightforward to implement on our website, which made getting started quick and hassle-free. **What do you dislike about LiveChat?** I don’t have anything I dislike about LiveChat! **What problems is LiveChat solving and how is that benefiting you?** LiveChat helps us connect with more customers and respond to more questions. We do have a phone line, but offering multiple ways to communicate makes it easier for customers to reach us and get the help they need. ### 7. Effortless Customer Support, Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Mervin F. | Web Developer and Network Support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about LiveChat?** I use LiveChat mainly for customer support and love the ease of doing business it provides. It allows us to attend to customer inquiries quickly and conveniently. I particularly appreciate the features like initiating a conversation with a user, integrating with social media accounts, and letting users leave a message after business hours. As a social security organization dealing with a large population, these features help us serve efficiently without customers needing to visit our office. The initial setup was easy enough for anyone to handle, which was a relief. **What do you dislike about LiveChat?** Exporting chats is not straightforward for offline analysis. **What problems is LiveChat solving and how is that benefiting you?** LiveChat allows us to attend to customer inquiries quickly and conveniently, integrating with social media and enabling users to leave messages after hours. This efficiency lets us serve a broad population effectively without needing them to visit our office. ### 8. Effortless Setup, Enhanced Communication with Prospects **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin Mark T. | Senior SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about LiveChat?** I like how LiveChat saves time and makes it easy for prospects to reach our sales team. The most beneficial feature for us is the ability to look into the rep who's on a chat and live coach or help them with answers through internal messages. It was configured to our needs and really outdid our expectations. Also, the initial setup was pretty easy. **What do you dislike about LiveChat?** The only thing I would want in LiveChat is a feature for a prospect to call directly. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat to help prospects or customers seeking info or assistance. It saves time and makes it easy for them to reach the sales team. The best feature is observing reps in action and live coaching them with internal messages. ### 9. Dynamic Customer Interaction and Chatbot Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Tõnis J. | Head Of Sales **Reviewed Date:** February 16, 2026 **What do you like best about LiveChat?** I like how LiveChat has grown so much with new features, even though I'm not using all of them at this time. I appreciate its simplicity in getting customers engaged. I enjoy the flexibility it offers, like modifying different chat prompts for different pages. The new chatbot that learns from the website to answer requests is amazing as well. **What do you dislike about LiveChat?** I guess the chatbot is still a little bit of mystery because when I asked it to review our page, I'm not sure it takes the most current information. It kind of goes through the maybe the oldest landing page and some of the information is outdated. Although we know that those pages are not publicly visible, we still see that the information is wrong. It's outdated. It's not the current one. So maybe that could be improved. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat for immediate interactions with customers needing quick replies, showing our presence and dedication to support. It helps us meet our 24-hour response policy, ensuring no big waiting times and that our company is live and active. ### 10. Efficient customer communication, but expensive **Rating:** 4.0/5.0 stars **Reviewed by:** Jan-Hendrik S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about LiveChat?** What we like most is the teamwork, the AI-supported response option, and the ability to create a pre-chat survey to generate leads. **What do you dislike about LiveChat?** We would like to use more features of LiveChat for our team. However, the costs are currently much too high for us. We are already paying a high monthly sum for a team of 5 people. If we also wanted to use the other new features like ticket generation, helpdesk, and so on, it would be too expensive for us in the long run. We tried using the Pipedrive integration. However, it did not work for us because not all necessary data was transferred. We also deactivated the social media integration for Instagram and Facebook after a test, as the 24-hour rule applies here and we can no longer respond to messages after 24 hours. **What problems is LiveChat solving and how is that benefiting you?** LiveChat helps us answer customer inquiries in real-time and collect and analyze lead data such as email and phone number. It solves the problem of direct customer communication and qualifies new potential customers. ### 11. Easy to Use but Needs Better Reporting and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Tanya H. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about LiveChat?** I like LiveChat's modern UI, which is intuitive for both our members and team to navigate. The customization options allow us to brand it specifically to our credit union, making it feel like an extension of our organization. It integrates seamlessly and serves as an effective extension of our brand. Additionally, Help Desk tickets are managed nicely, and the initial setup was easy and intuitive. **What do you dislike about LiveChat?** Reporting is difficult and/or non-existent. For example, we are unable to export history into our data warehouse. In addition, it is virtually impossible to speak to a person at LiveChat. There are no phone numbers you can call and all assistance is routed through a bot. Trying to get to a person is extremely difficult. **What problems is LiveChat solving and how is that benefiting you?** LiveChat provides our members with 24/7 access to our contact center. Its modern, intuitive UI is easy for members to navigate, and it's customizable to align with our brand, making it feel like an extension of our credit union. ### 12. Essential for Automotive Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Marc-André M. **Reviewed Date:** January 27, 2026 **What do you like best about LiveChat?** I really like the ability to segment by groups and connect different phone numbers to different groups in LiveChat. It's been very useful for managing our agents who handle different types of requests like financing, VIP/event sales, and regular leads. The option to transfer conversations between groups is also quite helpful. I also appreciate the clean user interface. The initial setup of LiveChat was very easy for our team. **What do you dislike about LiveChat?** I would love to be able to import our product inventory and allow agents to send 'Product tiles' in chat, or let an AI do the work and suggest vehicles based on user input. Maybe just a rich preview of a URL would be great, or allow agents to input a command such as /vin SOMEVIN to send a vehicle. It's still a bit expensive over 25,000$ a year. **What problems is LiveChat solving and how is that benefiting you?** LiveChat helps our call center agents connect with potential customers, facilitating info sharing and test drive scheduling. Segmenting by groups improves agent management and conversation transfer. We also integrate it with Twilio to handle text messages. ### 13. LiveChat: Intuitive Interface and Support with Powerful AI Solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Bart B. | Marketing & E-Commerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about LiveChat?** I like using LiveChat for assisting customers, helping them find the right products and answering their questions about inspections and installations for sports, fitness, or play equipment. The platform improves our conversion rates, and the AI assistant effectively manages large volumes of chats. I enjoy the user interface and support provided by LiveChat, and I'm particularly happy about being able to train the AI assistant. **What do you dislike about LiveChat?** The automatic ticket assignment could be improved. When a customer requests a particular service, the AI assistant should send the request to the correct member of staff, but currently, it does not send emails even when prompted. **What problems is LiveChat solving and how is that benefiting you?** LiveChat helps improve conversion rates and manages large volumes of chats with the AI assistant. ### 14. Versatile Solution with Room for Unified Innovation **Rating:** 3.5/5.0 stars **Reviewed by:** Richie W. **Reviewed Date:** February 18, 2026 **What do you like best about LiveChat?** I really like LiveChat's widget aesthetic, which projects an air of 'mature solution' to our end-users. The analytics charts are intuitive and present information in ways I wouldn't necessarily have thought of. I also value the ability to monitor users accessing our sites, even when they are not chatting, with geographic info and other details. This monitoring feature has been particularly useful for Sales and Marketing. **What do you dislike about LiveChat?** I would recommend merging and perfecting a combined solution of Chatbot and LiveChat... I mean, who is ever going to deploy a chat solution without an AI assistant component in these times. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat to complement Chatbot.com as an end-user interface. It alleviates the need for a bespoke solution, tracks Chat KPIs, and automates Hubspot tickets. This saves resources and enhances efficiency. ### 15. Great-Looking Website Widget with a User-Friendly Admin & Mobile App **Rating:** 4.5/5.0 stars **Reviewed by:** Aymara A. | Marketing & Sales manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about LiveChat?** The widget looks good on the website, and the admin interface is overall very nice. I also like that there’s a mobile app, so I can chat with visitors from my phone even when I’m away from my workstation. **What do you dislike about LiveChat?** The mobile app could be improved, as it’s a bit slow and sometimes I get logged out of my account. It’s not a big issue, but it can be annoying. **What problems is LiveChat solving and how is that benefiting you?** I use it to connect with website visitors, answer their questions, and help convert them into customers. I also use the chat on my phone to respond to customer questions. ### 16. Powerful AI Features, Still Room for Improved Pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Emmanuel M. | Online Evangelism Innovator, Religious Institutions, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about LiveChat?** I find the AI features in LiveChat really helpful. They assist both our agents and visitors by answering questions with information from our articles and knowledge base. This feature reduces the number of conversations we need to have and effectively answers most commonly asked questions. I also appreciate how LiveChat helps us understand our website visitors better. We can use different greetings to connect with people on specific pages and communicate timely messages. The integration with Google Analytics is also beneficial, giving us a better insight into how people spend time on our website and those who wish to engage further. **What do you dislike about LiveChat?** I'd love to see the AI features also be able to answer tickets with commonly asked questions. We have a lot of things that people ask over and over, and it would be great if the AI could answer those questions initially before having a real person answer. Another thing is better nonprofit pricing. The prices can be a little expensive, and nonprofits would have a hard time being able to afford that as we do. The only challenge was when they've migrated to different services as they've upgraded. Some of those migrations have been kind of messy and needed a lot of labor from our team. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat to connect with website visitors, understand them better, and answer their questions immediately. The AI features help reduce conversations by answering common questions, while the ticket system captures leads even when we're unavailable, facilitating follow-ups. ### 17. Effortless and Reliable Customer Support Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Matias R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about LiveChat?** I like how easy LiveChat is to use, which makes managing customer interactions straightforward. I also appreciate the sound notification for incoming chats, which is really helpful because it ensures I never miss a customer message, even when I'm multitasking. The initial setup of LiveChat was pretty easy and straightforward too. **What do you dislike about LiveChat?** It would be great to have a pop-up also when they text. I would like high visibility alerts when a new chat comes in. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat for answering customer questions on our website. It's easy to use, and the sound notification for incoming chats ensures I never miss a customer message, even when multitasking. ### 18. Easy Customer Chatting with a Handy Conversation Backlog **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie D. | Project Manager and Team Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about LiveChat?** I love how easy it is to chat with our customers, and the backlog of chats is useful to reference back to. **What do you dislike about LiveChat?** Honestly, not much! It really does the job for us. No complaints! **What problems is LiveChat solving and how is that benefiting you?** Being able to work with clients when they're not able to make a phone call. It's also very in depth with the reports you can pull. ### 19. Seamless Customer Support Automation with Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Tom B. **Reviewed Date:** November 18, 2025 **What do you like best about LiveChat?** I find LiveChat to be an incredibly valuable tool for automating our customer support department. It effectively saves us both time and money while reducing our need for staffing resources, which is a significant benefit. I am particularly impressed with the very well-written software and user interface, making it intuitive and user-friendly. The ease with which I can customize LiveChat to meet our specific needs is another aspect I truly appreciate, as it allows us to tailor the tool seamlessly to our operational requirements. Despite initial challenges understanding the integration with ChatBot, once I had a few informative conversations with the support team, I found the setup process to be quite straightforward. This experience made me confident enough to rate LiveChat a 10 out of 10 for recommending to friends or colleagues. **What do you dislike about LiveChat?** I initially had a hard time understanding how LiveChat and ChatBot worked together. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat to automate our customer support, saving time and money by reducing our staff needs. It's easy to customize, enhancing our efficiency with a well-designed user interface. ### 20. User-Friendly and Effective for Small Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Pontus E. | Sales And Marketing Specialist **Reviewed Date:** March 23, 2026 **What do you like best about LiveChat?** I like that LiveChat is quite easy to use, which really makes a difference in managing my website interactions. Also, the help desk functions are very good, contributing to a better customer experience and an improved help desk experience overall. The setup process was also very easy, which was a great benefit. **What do you dislike about LiveChat?** Can't say. Not tested everything yet. **What problems is LiveChat solving and how is that benefiting you?** LiveChat helps me connect with customers or prospects, and it's easy to use with very good help desk functions, enhancing customer and help desk experiences. ### 21. Instant Member Support Makes a Real Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey L. | Director, Membership & Sponsorship, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about LiveChat?** Helping members on demand is pretty cool. I like that they get immediate assistance **What do you dislike about LiveChat?** I wish that when I clicked on live chat the option for opening "helpdesk" would just be a single icon - I have to hunt for the apps widget, and find Helpdesk then enable the app. And sometimes the SSO isn't working so I have to "sign on " in the helpdesk app. **What problems is LiveChat solving and how is that benefiting you?** Our members want instant help and in today's world many people are opting to text rather than call. It makes them happy, making me happy. ### 22. Simple operation, but lacking a ticket system **Rating:** 3.5/5.0 stars **Reviewed by:** AndreasGzwo K. **Reviewed Date:** February 17, 2026 **What do you like best about LiveChat?** I like the straightforward operation of LiveChat. I particularly appreciate the monitoring of users who are currently on the website and the ability to contact them directly. **What do you dislike about LiveChat?** A ticket system is missing. There is no way to create a ticket for a request that cannot be resolved immediately and then send it to an employee via email. **What problems is LiveChat solving and how is that benefiting you?** With LiveChat, I can answer customer inquiries around the clock, even if no one is available by phone. Employees in Germany can handle inquiries from other countries. The straightforward operation and the ability to monitor website visitors are also advantageous. ### 23. Let's offer powerful and fast support **Rating:** 5.0/5.0 stars **Reviewed by:** Paul B. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about LiveChat?** Canned responses, tags, and history, plus engagement features, make the support job easier and faster. Great support too! **What do you dislike about LiveChat?** Sometimes the notification sounds stop working, and I end up missing chats because of it, which is quite annoying. **What problems is LiveChat solving and how is that benefiting you?** It’s mainly about customer support—doing everything we can, in nearly real time, to assist our loyal members. ### 24. Transforms Customer Support into a Revenue Engine **Rating:** 4.0/5.0 stars **Reviewed by:** Kanika S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about LiveChat?** I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciate how well LiveChat balances automation with human interaction. The analytics and real-time support really work together effectively. **What do you dislike about LiveChat?** I find advanced customization and workflow flexibility areas where LiveChat could improve. I need better skill-based routing, role-based dashboards, advanced filtering, and easier API configuration with templates. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat to solve common customer service, sales, and communication problems. It enables real-time interaction, improving response time and balancing automation with human interaction. ### 25. LiveChat delivers fast, professional customer support—focused on real-time conversations **Rating:** 4.0/5.0 stars **Reviewed by:** Motawea N. | Machine learning engeneer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2025 **What do you like best about LiveChat?** The platform is fast, stable, and easy to use. The chat widget is responsive, works well on all devices, and looks professional. Features like canned responses, chat routing, and real-time visitor tracking make agent workflows efficient. Integrations with CRMs and platforms like Shopify are reliable and straightforward. No unnecessary complexity — just a solid live chat tool that does its job well. **What do you dislike about LiveChat?** The pricing is relatively high compared to competitors offering similar features. Some useful automation capabilities require using a separate product (ChatBot), which adds extra cost and setup. It also lacks built-in email/ticketing support, so it’s not ideal as a full helpdesk solution. Reporting is decent but could offer more customization. **What problems is LiveChat solving and how is that benefiting you?** What problems is LiveChat solving and how is that benefiting Me: In my experience, LiveChat solves one of the most fundamental challenges in online business: the gap between customer intent and real-time support. It allows businesses to meet users exactly when they need help — no delays, no ticket queues. That immediacy has a direct impact on both customer satisfaction and sales performance. From my perspective, its strongest benefit is how it empowers support and sales teams to act fast and stay efficient, without needing to juggle overly complex tools. The real-time visitor tracking is particularly valuable — you’re not just reacting, you're proactively engaging. For any business that values fast, personal communication with their customers, LiveChat hits the mark. ### 26. Efficient Customer Support with Real-Time Features **Rating:** 4.5/5.0 stars **Reviewed by:** Palak S. | Senior Software Enginer II, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about LiveChat?** I really like that with LiveChat, we can tag the customer. This feature, along with the real-time chats, is very helpful in quickly resolving issues and answering customer questions. It's also easy to set up, though some staff training is necessary. Additionally, I appreciate that we've connected LiveChat with Snowflake for data analysis. **What do you dislike about LiveChat?** Nothing major. But in my team, all people can see every chat. That's what I don't like. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat to quickly resolve issues and answer customer questions. I like its tagging and real-time chat features, which are very helpful. ### 27. Fluid Automation, Effective Support **Rating:** 4.0/5.0 stars **Reviewed by:** Adam E. | Data Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about LiveChat?** I like that LiveChat is automated, so once it's set up, I have nothing more to do. I particularly appreciate the chatbots because they allow me to delegate fairly recurring Q&A. Moreover, the LiveChat support helped me a lot during the installation. **What do you dislike about LiveChat?** The understanding of chatbots. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat to create chatbots that assist my customers on my websites, delegating recurring questions and simplifying customer support. ### 28. Efficient Customer Engagement with Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Mel C. **Reviewed Date:** December 10, 2025 **What do you like best about LiveChat?** I like how LiveChat provides ease and functionality for both customers and agents. The integration with our chatbot helps manage customer requests efficiently, even when agents aren't available. I appreciate the easy access to Customer Care that it offers our customers. I find the tagging feature great for quickly identifying groupings of chats for performance statistics and love the canned messages for ensuring consistent wording and allowing speed for agents to respond. Additionally, the initial setup of LiveChat was decently easy, and their support team was great! **What do you dislike about LiveChat?** Nothing to dislike **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat for customer service, where it enables responses when agents aren't available, provides easy access to Customer Care for our customers, and receives requests in writing. ### 29. Best among more affordable solutions **Rating:** 2.5/5.0 stars **Reviewed by:** Rytis P. | Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about LiveChat?** LiveChat is somewhat more affordable compared to other solutions on the market. Although it lacks some functionalities that could be beneficial, its UI/UX remains superior to that of Zendesk or Intercom. Additionally, their support team, as product experts, is highly responsive and very helpful in providing guidance. **What do you dislike about LiveChat?** - Lacking functionalities such as customer segmentation/prioritization, message translation, setting up checklists, agent notes and reminders, quick links—many of which are available as add-ons through their marketplace or partners. - Frequent service disruptions. - Ongoing technical limitations, including inability to log in via mobile devices when specific IP address restrictions are enabled, difficulty changing account email addresses without losing canned messages, an uneditable General group that requires complex routing workarounds, limited chat filtering options, and statistics that are neither very user-friendly nor insightful. **What problems is LiveChat solving and how is that benefiting you?** We are relying on LiveChat solution in our day-to-day client support (handling many general inquiries, solving technical issues, etc. ### 30. Enhances Customer Interaction with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Hans . **Reviewed Date:** February 18, 2026 **What do you like best about LiveChat?** I like that LiveChat is able to show the information of the customer, including the history of the chats, which makes it easier for our customers to reach out and get the help and support they need. **What do you dislike about LiveChat?** I think what LiveChat could improve is making it easier for getting templated responses or having it integrated with AI, as it would provide suggestions in providing responses. **What problems is LiveChat solving and how is that benefiting you?** LiveChat makes it easier for customers to reach out to me for questions or support. ### 31. LiveChat has helped us boost customer satisfaction and close more sales. **Rating:** 4.5/5.0 stars **Reviewed by:** Lauma M. | Ecommerce Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about LiveChat?** I’ve been using LiveChat for a while now on our online store, and here’s what I think: Pros: Very easy to use – setup was quick and simple Helps us answer customer questions instantly, which improves sales The chat looks professional and fits nicely on our website Great tools like canned responses and chat history save time Works well with other tools we use (like our CRM and email) They have a chat where you can get support for questions. Once you have added all needed settings, chat is easy to use. Our customer support uses it daily. **What do you dislike about LiveChat?** Price changes based on users, especially if you have a bigger support team **What problems is LiveChat solving and how is that benefiting you?** For our business it's mandatory to provide consultations to our customer, it's required by law. This tool supports our needs and complies with all regal rules. It also helps reduce the number of support emails we get, saving our team time. Plus, we can see what pages visitors are browsing, which helps us offer more personalized support. We can chat with them in real time, answer product questions, and guide them through the buying process. ### 32. Intuitive and Effortless Customer Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Marc P. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about LiveChat?** I like how LiveChat basically has automation behind it so that we can satisfy multiple situations. It's able to scan the website for information and just use that information to answer clients' questions without us having to input more information into it. LiveChat also seemed more intuitive and was easier to coordinate with our teams. **What do you dislike about LiveChat?** I'd like to see more features in the reporting. **What problems is LiveChat solving and how is that benefiting you?** LiveChat reduces hours needed for assistance by answering common questions and automates processes to satisfy different situations using website information. ### 33. Powerful LiveChat API Integration for Better Chat Control **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about LiveChat?** I like its API integration. Most chat platforms can not control the chat and agents through the API, but LiveChat's API features are good. **What do you dislike about LiveChat?** Sometimes there may be some delay when using the web; this issue does not happened in the LiveChat app. **What problems is LiveChat solving and how is that benefiting you?** LiveChat helps us build a customer service bot and helps us reduce the human cost. ### 34. Fast, Helpful Support That Always Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about LiveChat?** Good support, fast response to questions. **What do you dislike about LiveChat?** I can't think of any issues with the LiveChat products. **What problems is LiveChat solving and how is that benefiting you?** LiveChat makes it much easier to handle customer requests. Much faster than when customers filled out forms. ### 35. Good UI, But Integration Needs Work **Rating:** 3.0/5.0 stars **Reviewed by:** Luan P. **Reviewed Date:** December 18, 2025 **What do you like best about LiveChat?** I like LiveChat's good user interface and how it's easy to use. It's better than other options available, which makes it valuable for my sales and customer support tasks. Additionally, the setup for users is easy. **What do you dislike about LiveChat?** I find the integration with other systems, especially CRM like Salesforce, to be very limited and buggy. There's also weak technical support for these integrations, which is frustrating. The setup for integrations is quite troublesome (not intuitive, and very limited documentation available), even though setting up LiveChat for users is easy. **What problems is LiveChat solving and how is that benefiting you?** LiveChat improves communication with customers, enhancing both sales and support efforts. ### 36. Useful for Website User Support **Rating:** 5.0/5.0 stars **Reviewed by:** Oriol N. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about LiveChat?** It has been useful for the user support in my website **What do you dislike about LiveChat?** I like everything. I don't have any complains **What problems is LiveChat solving and how is that benefiting you?** I had to attend the support by myself and now it's automatic ### 37. Well-Designed System with Powerful Add-On Modules for Lead Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Nick C. | Head of Ecommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about LiveChat?** System is very well thought out with lots of add on modules to make it easier to track and convert leads **What do you dislike about LiveChat?** Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult **What problems is LiveChat solving and how is that benefiting you?** Makes it easy for my staff to communicate with customers from multiple countries at pace and integrates easily into our websites. ### 38. Effortless Customer Interaction, Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Angelo R. **Reviewed Date:** December 18, 2025 **What do you like best about LiveChat?** I find LiveChat easy to use, which is a big plus for me. Their support team is great, always there when needed. I really like the real-time response feature for customer questions. The cards and WhatsApp integration are valuable tools we frequently use, and setting up agents is super easy. **What do you dislike about LiveChat?** I think the sudden price raising wasn't so well communicated. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat to chat with customers, allowing us to respond in real time to their questions. It's easy to use, and their support team is great. ### 39. Intuitive Experience Backed by Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about LiveChat?** Very intuitive, great customer support from the team **What do you dislike about LiveChat?** it can be a bit confusing figuring out which products from the suite you need to achieve a certain result **What problems is LiveChat solving and how is that benefiting you?** our omnichannel system's chat system didn't work for us because essential features like proactive outreach were missing, livechat allowed us to do all of that ### 40. Efficient Chatbot Management with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Monika K. | Customer Success Bot Coach and French Translator **Reviewed Date:** December 18, 2025 **What do you like best about LiveChat?** I like the support team, as they usually are quick and eager to reply. The last few interactions helped me particularly to enhance better flow for the chatbot. Thanks to Wojtek and Seamus. **What do you dislike about LiveChat?** I think the search feature for the chatbot should be more intuitive. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat's chatbot feature to manage support efficiently. I appreciate the quick and eager response from the support team, which helps me enhance the chatbot flow. ### 41. Customizable and Efficient, But Sync Issues with Mobile **Rating:** 4.0/5.0 stars **Reviewed by:** Derrick W. **Reviewed Date:** December 17, 2025 **What do you like best about LiveChat?** I like the ability to customize certain features in LiveChat. I find the Pre-chat Form particularly helpful as it allows me to filter out bad prospects. **What do you dislike about LiveChat?** Sometimes it doesn't sync well with my phone. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat to talk to prospects visiting our websites, which gives us a consolidated platform to engage with them. The pre-chat form helps to filter out bad prospects. ### 42. Easy Integration but Limited Local Support **Rating:** 1.0/5.0 stars **Reviewed by:** William B. **Reviewed Date:** December 18, 2025 **What do you like best about LiveChat?** I like that LiveChat is easy to integrate, which makes it simple to get started. **What do you dislike about LiveChat?** Support is not in my native language (Brazilian Portuguese). Cost in USD (our currency is BRL). Low-touch support. No legal entity in Brazil. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat to support my iGaming operation by maintaining contact with customers. It's easy to integrate and very easy to set up. ### 43. Basic Yet Easy-to-Use Customer Chat Tool **Rating:** 3.0/5.0 stars **Reviewed by:** Jake J. **Reviewed Date:** February 02, 2026 **What do you like best about LiveChat?** I find LiveChat very easy to use, which really helps us communicate with our customers effectively. The initial setup was easy too. **What do you dislike about LiveChat?** Price **What problems is LiveChat solving and how is that benefiting you?** LiveChat helps us talk to customers and is easy to use. ### 44. Excellent Tool for Managing Customer Inquiries **Rating:** 4.5/5.0 stars **Reviewed by:** Wilson G. | Compliance, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2025 **What do you like best about LiveChat?** very good tool to handle customer inquiries and responses **What do you dislike about LiveChat?** maybe need to be more interactive but in general very nice **What problems is LiveChat solving and how is that benefiting you?** LiveChat provides real-time, instantaneous communication, reducing friction and frustration. Instead of managing multiple disparate systems, LiveChat offers a centralized platform for managing customer interactions, including chat, emails, and social media messages. ### 45. Easy to Use and Effortless to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about LiveChat?** Easy to use, customer support is excellent using their own technology with the support of a person when additional assistance is needed **What do you dislike about LiveChat?** Would like to see more notifications about changes or updates to the system **What problems is LiveChat solving and how is that benefiting you?** Leverages our existing documentation and support to quickly answer customer questions. ### 46. Reliable and Easy-to-Use Chat Platform with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Landon C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about LiveChat?** LiveChat has proven to be a reliable chat platform that is straightforward to implement and set up. The customer support has also been excellent. **What do you dislike about LiveChat?** The cost of licenses can become confusing when you start adding additional features. **What problems is LiveChat solving and how is that benefiting you?** The platform offers chat automation and AI assistance, which I find useful for streamlining communication and improving efficiency. ### 47. Excellent Integrations and AI Tools Enhance Productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about LiveChat?** Lots of integrations can be added, their ai to change the text to make it nicer and such tools help a lot. **What do you dislike about LiveChat?** Gets very laggy when there are a lot of agents and customers. **What problems is LiveChat solving and how is that benefiting you?** It is useful as a tool for chatting with customers, it also allows integrations which makes our life easier ### 48. Effortless to Use, Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about LiveChat?** Ease of use and the automation options it allows **What do you dislike about LiveChat?** Nothing, I am happy with it as it is. A great service **What problems is LiveChat solving and how is that benefiting you?** Live chat contacts with customers and automation ### 49. Streamlined Client Requests with Unified Help Ticketing and Live Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about LiveChat?** We have recently begun using the Help Ticketing system along with Live Chat, and it has been helping us streamline client requests by bringing everything together in a single system. **What do you dislike about LiveChat?** It would be great if Help Tickets with similar issues could be connected for tracking/resolution. **What problems is LiveChat solving and how is that benefiting you?** Consolidation of systems. ### 50. User-Friendly with Outstanding Sandbox and Security Features **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed K. | Sales advocate, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about LiveChat?** This product is user-friendly and features an excellent sandbox. Additionally, you don't need to have technical expertise to use it. **What do you dislike about LiveChat?** There is nothing negative to mention. Additionally, it offers excellent security features. **What problems is LiveChat solving and how is that benefiting you?** It allows me to connect with all my customers and prospects. ## LiveChat Discussions - [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) - 3 comments, 2 upvotes - [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) - 2 comments, 2 upvotes - [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) - 3 comments, 1 upvote - [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) - 3 comments, 1 upvote - [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) - 2 comments, 1 upvote - [View LiveChat pricing details and edition comparison](https://www.g2.com/products/livechat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+17%3A01%3A11+-0500&secure%5Bsession_id%5D=28fab589-fb43-4533-9297-5f0cc02effc2&secure%5Btoken%5D=d934f8916a19cd274638c89083c6eeb0b0b6b6a5f8fbe28d3cf640ffa6d2f719&format=llm_user) ## LiveChat Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 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Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top LiveChat Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 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