LiveChat Reviews & Product Details - Page 3

It allows immediate communication with customers and provides you with live chat and ticket functions. You can use different apps with Live Chat to enhance the experience. Review collected by and hosted on G2.com.

There are limits to the amount of agents that can be logged in and this also affects the reporting due to the tiered membership services Live Chat use Review collected by and hosted on G2.com.

Integrations are amongst the huge qualities which Livechat brings on the table for us. We have leveraged on Livechats vast integrations with other software products to , steadily increase our mailing list , communicate with people directly from our social media accounts and even for tracking the impact of our website chatting engagement with customers on overall product sales. Review collected by and hosted on G2.com.

Livechat at the moment , does not falter in anyway. For me personally, it is a perfect help desk platform. Review collected by and hosted on G2.com.

The desktop app provides such a smooth experience for our agents. They are able to provide service for multiple clients very easily. Supervisors have access to a lot of very useful reports. These have helped us identify CSAT issues and address them before they got out of hand. Review collected by and hosted on G2.com.

The biggest issues I've had are with the chatbot. When I modified the agent schedule, my modifications were applied and went into effect in my TimeZone, but the days I did not modify, were being affected in the time zone of a different supervisor. This was very confusing, and I found that it's best that only one person modify the chatbot's active schedule. Review collected by and hosted on G2.com.

LiveChat is very easy to set up and get your team started. They provide great tools for education and training our team. Within hours, they are ready to go live. Their customer service is also very responsive and thoughtful in helping us resolve problems. Also like the flexibility to change #of seats based on the cyclical nature of our business. We recently hired a team to staff LiveChat. Training tools made it easy to onboard them quickly. Review collected by and hosted on G2.com.

None that I've experienced. Every issue raised was solved. I wish features like work scheduler were available with our basic subscription. Review collected by and hosted on G2.com.

Asides being able to communicate with customers on our website and mobile application, Livechat makes it possible to reach our customers and engage with them , across multiple channels like Facebook messenger , WhatsApp and even via text messaging.

Being able to do the above ensures that we always have multiple mediums of communication with most of our customers , which in turn has meant more effective engagement. Review collected by and hosted on G2.com.

Nothing. I have used Livechat in my past place of work and my current company, over the past five year. For me , there is no better helpdesk tool than Livechat , when it comes to effective conversational engagement with target leads and customers in real-time. Review collected by and hosted on G2.com.

LiveChat's layout is straightforward and flows perfectly. There are a lot of easy-to-use tabs and reports. Our staff also enjoys the typing speed tools available to help test our skills :) Review collected by and hosted on G2.com.

Sometimes our customers tend to complain that they want the chat head to go away.....but they don't seem to notice they can exit and remove the pop up as desired Review collected by and hosted on G2.com.

The best I like about Live-chat is the real-time overview, which gives the analysis of customers online, during peak hours it is easy to assign the agents on the task. Review collected by and hosted on G2.com.

The visitor's invite limit is not suitable for a company with a larger base of customers. Also, the real-time traffic tracking hinders the smooth performance of the agent console. Review collected by and hosted on G2.com.

I like the endless possibilities which Livechat brings, when we integrate Livechat with third party applications. For example, we integrate Livechat with WhatsApp to enable our customer service agents engage with our customers via their WhatsApp accounts, we are growing our email list by continuously adding new emails to our email marketing list via Livechat, andd we are converting Chat communications into channels through Livechats integration with Slack. Review collected by and hosted on G2.com.

This is the best helpdesk solution out there. Not only does it provide the old school engagement with customers through our website, it allows us to engage with our customers across multiple channels - Facebook, WhatsApp and even via Slack. Livechat is that good. Review collected by and hosted on G2.com.

Live Chat meets the purpose of the platform. It is a system that allows customers to connect with our brand online in real-time. The layout/navigation of the system is easy to use. Pricing is fair. No issue with any of the functions. Provides great reporting insights. Tons of awesome features like canned responses, auto routing chats, converting chats to tickets when neccessary. Review collected by and hosted on G2.com.

I have no complaints about the platform. Review collected by and hosted on G2.com.

I like it's ability to save and categorize transcripts.

Also I like how it pops up when new chat's come in.

Also I like how it allows customer care specialists to tag chat's.

It's really simple to use with good interface. Review collected by and hosted on G2.com.

Cannot change appearance of chats.

Also sometimes it's hard to set outo replies. Review collected by and hosted on G2.com.