Top Rated LiveChat Alternatives
Livechat allows our team to provide support and sales to our customers in real time by removing the clunky UI problems that a lot of chat providers just don't get right. Their UI requires almost zero training for each employee and gives us amazing insight to each customer and their problems. The ability to prevent messages before a customer sends them helps us fight fraud and respond faster. The uptime is highly dependable and something our team relies on. Review collected by and hosted on G2.com.
Their pricing model is unhelpful to small companies that are just starting. They also rely on a few old school technologies that make securing your website more difficult (Content Security Policies) Review collected by and hosted on G2.com.
Video Reviews
Best Live Chat Integration
754 out of 755 Total Reviews for LiveChat
Overall Review Sentiment for LiveChat
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****Adding this information to provide details about trial experience***
Platform access type and duraiton: I trialed Starter small business license from LiveChat and had a 1 year access. The access from from August 23 – 24.
What I liked: It had an clean and intuitive interface and did promote that it had robust analytics Review collected by and hosted on G2.com.
Due to the trial period, I did not really get to see the analytics in action. General reason for not going past trial is because I did not feel that the the system would provide the level of secuirty that I felt I needed Review collected by and hosted on G2.com.
Janky UI, continually trys to force you to add their website widget even if it's not what you want to do. Review collected by and hosted on G2.com.
Very poor customer service and slimy billing practice Review collected by and hosted on G2.com.
I like the typing speed test web app of the live chat most. It is simple and amazing! It has a typing English smaller case letters all the way which is easy for the bigginer typer. Review collected by and hosted on G2.com.
Though English smaller letter typing is good for the bigginer typers it should have the capital letter typing potions too for the advanced typers. Review collected by and hosted on G2.com.
The possibilities it brings , in terms of integrations. At the present time, we integrate Livechat with twelve different software tools in my department. This has enabled us to bring real-time , chat engagement which Livechat provides into our different sales channels, ensuring that we are always available to engage with customers and sales prospects at the most important sales points and periods. Review collected by and hosted on G2.com.
I simply dislike nothing about Livechat. For me, it gets the basics just right and meets my expectations, as far as the value I expect to get from a Helpdesk software is concerned. Review collected by and hosted on G2.com.
We implemented LiveChat+HelpDesk+ChatBot, which significantly enhanced our interactions with users and enabled us to resolve many more issues than previously. The tool is completely straightforward and easy to navigate. The support team is approachable and consistently supportive. Our collaboration with them has been very enjoyable. Review collected by and hosted on G2.com.
Unfortunatly they don't have their own CRM product for now. Otherwise, we'd love to use it as well Review collected by and hosted on G2.com.
I like this tool because it is quite easy to use and as an assistance system that, as a communication tool on web pages, benefits many sectors in the company. Review collected by and hosted on G2.com.
A little more allowance for customization of agent profiles to better impact our branding efforts. Review collected by and hosted on G2.com.
I like the chat transcripts that can be used for reference and the chat archiving for easy follow up. Review collected by and hosted on G2.com.
I honestly can't say anything worth disliking for the app.. its generally a good app. Review collected by and hosted on G2.com.
It is easy to use and the canned responses are great for quick typing and real time communication. Review collected by and hosted on G2.com.
There is nothing to not like about this software. Review collected by and hosted on G2.com.
The support itself offered by the Livechat team is the most effective part of the overall toolkit, as they provide help and educate so that everything from the support articles to the chat reps themselves to the staff and beyond is maximized. The mixes are a major win for us, because through the combination we can send any unresolved conversations to our support/technical group by simply adding the appropriate identifier. The documents are a great help, it is possible easily with a few folds to access all figures and customize them based on date and grades of colleagues. This is particularly significant for delineating priority areas where you are likely to focus your marketing. Review collected by and hosted on G2.com.
Banning customers, currently you should start by setting a day limit; on the occasions that it is used, it is beneficial to possess the alternative of a lifetime ban. It would be beneficial to have a simple list of things you have to take into consideration to economize, occasionally asking a question that is likely to be answered simply if you know the tools. Review collected by and hosted on G2.com.
