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LiveCall Reviews & Product Details

LiveCall Overview

What is LiveCall?

Convert 30 to 120% more web visitors into sales calls. Engaging website visitors when they’re hottest and turning them into instant or scheduled calls. Gain more inbound sales calls & higher revenue per call - via Widget, Forms, Lead Ads, Chatbot, mails, SMS and more. Take your call generation to the next level. LiveCall provides more than callback and call tracking. Our software give you everything you need to improve call generation, response time, sales results and efficiency of your team. Whether you’ve got a sales call center or a small inside sales team, LiveCall is the fastest and easiest way to get more qualified sales calls and drive conversion.

LiveCall Details
Languages Supported
Bulgarian, Czech, German, Greek, English, French, Hungarian, Italian, Dutch, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Turkish
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Product Description

Based on website's visitors behavior LiveCall selects those customers who are most interested in purchasing but still have some doubts. It automatically engages them in real-time voice conversation with your sales team. All they have to do is answer calls.


Seller Details
Year Founded
2016
HQ Location
Warszawa, Mazowieckie
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®

Maciej D.
MD
Overview Provided by:
Business Development Manager @ Cludo & LiveCall

Recent LiveCall Reviews

MG
Maciej G.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best-in-class product and excellent customer service"
Allowed us to materially improve our sales
Aleksandra K.
AK
Aleksandra K.Small-Business (50 or fewer emp.)
5.0 out of 5
"I would like to strongly reccomend LiveCall"
We can call back the client in less than half a minute
RR
rajarajeswari r.Mid-Market (51-1000 emp.)
5.0 out of 5
"Best App for call back and Tracking"
For calling our clients we use this Live call where we can call the clients and we can communicate with them, We can send them email, SMS too. We c...
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LiveCall Media

LiveCall Demo - LiveCall widget
Desktop and mobile view
LiveCall Demo - LiveCall Lead Generation Widget
Mobile view
LiveCall Demo - LiveCall Panel
Main dashboard
LiveCall Demo - LiveCall Panel
Targeting
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Have you used LiveCall before?
Yes

23 LiveCall Reviews

4.5 out of 5
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23 LiveCall Reviews
4.5 out of 5
23 LiveCall Reviews
4.5 out of 5

Overall Review Sentiment for LiveCallQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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RR
Enrollment Advisor
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LiveCall?

For calling our clients we use this Live call where we can call the clients and we can communicate with them, We can send them email, SMS too. We can track the call too, In dashboard we can how many leads we have generated and called them. If they are not picking the calls we will send them the SMS and Email activity. In Targeting we can see how many leads we have generated, Success rate, We have integrated this Live call with Facebook, Google form Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

There is no dislike in this Live call everything is good Review collected by and hosted on G2.com.

Recommendations to others considering LiveCall:

I will recommend the colleague / Business concern to use this live call for making calls, updating the leads for sales people calling is the main part so live call will be very useful. Communicating with the clients towards live call is good and we can track also Review collected by and hosted on G2.com.

What problems is LiveCall solving and how is that benefiting you?

Making calls to the clients, Tracking them , Sending Email and Sms to the clients if they are not responding to the calls at the same time we have integrated with Facebook and Google form where we can make the live calls. Mainly due to the pandemic situation for work from option this live call is helping good Review collected by and hosted on G2.com.

Aleksandra K.
AK
Marketing Product Management
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LiveCall?

We can call back the client in less than half a minute Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

C'mon everything is fine :) We have nothing to complain about Review collected by and hosted on G2.com.

What problems is LiveCall solving and how is that benefiting you?

We can call back our clients faster and we noticed increased number of enquries. Review collected by and hosted on G2.com.

MG
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about LiveCall?

Allowed us to materially improve our sales Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

There is nothing we dislike at present and would wholeheartedly recommend the product to others. Review collected by and hosted on G2.com.

What problems is LiveCall solving and how is that benefiting you?

Significantly increased our response rate to new leads which translated into more sales Review collected by and hosted on G2.com.

Cassandra G.
CG
Admin Assistant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LiveCall?

I like the ease of getting more customers. I liked the algorithms for getting information for our sutomers. Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

We had a hard time getting started with some of the software. Review collected by and hosted on G2.com.

What problems is LiveCall solving and how is that benefiting you?

WE liked being able to engage our audience and enable them to request call backs. Review collected by and hosted on G2.com.

TK
Operations/Sales Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LiveCall?

Support is there when I have issues and have helped me resolve multiple issues that have come up related to people not receiving calls and setting up the widget triggers appropriately. They have also added features that I have requested so it is nice to see their responsiveness. Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

Not always the most intuitive menus, but as I mentioned above the support has been able to help me navigate them. Review collected by and hosted on G2.com.

What problems is LiveCall solving and how is that benefiting you?

LiveCall allows people to come to our site and ask questions over the phone before they have to commit to any purchases. The call only takes a minute or less to connect and many clients prefer this over the use of chat which requires more info to be entered before beginning the chat. Review collected by and hosted on G2.com.

Verified User in Building Materials
AB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LiveCall?

Very easy to set up and use. The best tool available to generate quality leads. Great customer service form the Live Call team. Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

Nothing. LiveCall plugin works as we wanted. Review collected by and hosted on G2.com.

What problems is LiveCall solving and how is that benefiting you?

Generating quality leads, direct and easy contact with actual and future customers :) Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
AB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LiveCall?

Getting Additional Leads from my traffic! That's what everyone likes. Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

Pricing plans could be more flexible and customizable. Review collected by and hosted on G2.com.

What problems is LiveCall solving and how is that benefiting you?

We got much more leads from website after using it Review collected by and hosted on G2.com.

Danuta P.
DP
Założycielka
Civil Engineering
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LiveCall?

The software is very easy to set up. You just need to register and paste JS code on the website (in my case I've used Wordpress plugin).

I run a new bridal gowns brand and basically look for any girls that want to look beautiful and comfortable on their wedding day. We haven't officially launched yet, but we have some visitors on our 'coming soon' website. Before we started using LiveCall nobody contacted us.

Since we've started offering free callback in 25 seconds I receive inbound sales calls every day. Potential customers ask me about my product and are able to schedule their visits in the atelier. In most cases, they are really surprised that I was able to call them back that quickly, which make the conversation easier.

I really like LiveCall because it brings sales and I don't need to use any additional tools. In my situation (I'm the owner and designer of dresses) this helps a lot because I'm able to focus on what is most important - making beautiful dresses. Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

I'd love if the reports were more detailed. Also the dashboard is a bit outdated. Review collected by and hosted on G2.com.

What problems is LiveCall solving and how is that benefiting you?

More incoming sales calls from potential customers. Higher conversion rate from call to scheduled meeting in my bridal salon. Review collected by and hosted on G2.com.

Maksymilian R.
MR
CEO & co-founder
Internet
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LiveCall?

It shows the "human face" of the company. People still want to talk, before they make their purchase. Especially if the product is premium and in many cases requires customization. People like this communication channel, because it is very quick and convenient.

It also increases conversions - both online purchases and inbound sales inquiries. Since we have installed LiveCall and started offering immediate callbacks, we see around 40% increase in our lead generation process. Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

It is dependant on the traffic that we are able to generate on our website. If we could pay more to receive more hot leads from LiveCall, we'd be happy to do so. Review collected by and hosted on G2.com.

Recommendations to others considering LiveCall:

Use LiveCall if you love to talk about your product or service. You'll have plenty of chances to do that :)

Additionally, think if your customer may have any questions before buying. In many cases, it is complicated and needs an explanation from your sales specialist, because it increases chances for purchase significantly. When a customer is hesitant you need to give him a strong signal, that he should contact you and make it easy for him as much as possible. LiveCall is perfect for that. Review collected by and hosted on G2.com.

What problems is LiveCall solving and how is that benefiting you?

Shortening lead response time. Usually, companies do not realize how important it is and follow up business opportunities in 30 minutes, an hour or even days. This is so bad that potential customers who visit our online shop don't believe, that we are able to call them back in 25 seconds. They are used to typical lead generation campaigns. When we call them they are positively surprised and from the start, we are perceived as professionals and trustworthy. This makes real 'WOW effect' which is unreachable with other customer success solutions. Review collected by and hosted on G2.com.

Verified User in Philanthropy
AP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LiveCall?

With Livecall we started receiving around 50% more calls than before.

That plugin is a new type of customer support approach.

I like Livecall also as a lead capture. The website visitors very often are curious about the promise of calling them back in 25 seconds so they trying to test that plugin.

That's a good way to get high-quality leads. Moreover, once you talk with them through the phone it's easier to build trust and close the deal.

If you care about customers service - that plugin is must have for your business! Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

The only cons: their backend is not very intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering LiveCall:

If you work in a call center suggest this software to the operations manager, You will build trust and gain better customer relationships with them through the phone . Review collected by and hosted on G2.com.

What problems is LiveCall solving and how is that benefiting you?

When I need to talk to prospective customers over the phone before they buy LiveCall is a great solution. It's like live chat but with audio conversations vs. typing. Review collected by and hosted on G2.com.