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4.5 out of 5
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RT
Robert T.
Head of Demand Generation
Mid-Market(51-1000 emp.)
What do you like best about Lighthouse by WorkWave?
I like how each member of my team can easily collaborate on projects. Also the assignment rule makes it really simple to assign the next actions to the appropriate person. We also use this across disparate locations and with our agencies. Review collected by and hosted on G2.com.
What do you dislike about Lighthouse by WorkWave?
The UI could be improved and given a lick of paint as its very grey/dull colours. Very occasionally alerts aren't emailed to the appropriate person but this like in most cases maybe user error. Review collected by and hosted on G2.com.
10 out of 11 Total Reviews for Lighthouse by WorkWave
4.4 out of 5
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TI
Verified User in Internet
Small-Business(50 or fewer emp.)
What do you like best about Lighthouse by WorkWave?
Lighthouse helps with website metrics for teams to know what they could improve; it's extremly user friendly and its simple interface makes it wonderful for people with little knowledge. Review collected by and hosted on G2.com.
What do you dislike about Lighthouse by WorkWave?
The fact that it can be runned over command prompt makes it easy for people with development knowledge but complex for regular day to day users that might not be that familiarized with code. Review collected by and hosted on G2.com.
JC
John Ydnar C.
Customer care
Mid-Market(51-1000 emp.)
What do you like best about Lighthouse by WorkWave?
I like the best on lighthouse when it comes to answering and dialing up to contact the hotels and to answer the calls from our clients. It is very fast and very reliable when it comes to calls. Review collected by and hosted on G2.com.
What do you dislike about Lighthouse by WorkWave?
I kinda dislike when sometimes even if i'm offline, a sudden call from a client were incoming. I'm quite surprised as I'm not ready to answer the phone call I hope you can look for an update about it. Review collected by and hosted on G2.com.
AP
Anantha P.
Marketer
Mid-Market(51-1000 emp.)
What do you like best about Lighthouse by WorkWave?
Easy integration of multiple data payroll, attendence, perfirmance, reinvestment ... Review collected by and hosted on G2.com.
What do you dislike about Lighthouse by WorkWave?
Data visulazaton from raw data to cutomized unterface Review collected by and hosted on G2.com.
DB
dominic b.
Travel Agent
Mid-Market(51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Lighthouse by WorkWave?
The most helpful thing about light house is that it is so integrated and The ease of use. I have used it almost every day since I started working on Travel perk. Review collected by and hosted on G2.com.
What do you dislike about Lighthouse by WorkWave?
Down side of Lighthouse is that it sometimes has limited acces to some users and there are some that have a queue and other than that everything is OK. With calling as well. Review collected by and hosted on G2.com.
JP
John Matthew P.
Customer care
Telecommunications
Mid-Market(51-1000 emp.)
What do you like best about Lighthouse by WorkWave?
Lighthouse helps us communicate with our clients and fulfill their requests. It also helps us work faster and work smarter. For me, the lighthouse is the best platform I used for all the years working on BPO. Review collected by and hosted on G2.com.
What do you dislike about Lighthouse by WorkWave?
I don't have any problems with the lighthouse. but only when the connection is kind of bad, but there is nothing wrong with the platform for me. However, for more improvement, I think there are just more options on the platform. Review collected by and hosted on G2.com.
MD
Miguel Ace D.
Customer Care / Real Time Analyst
Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about Lighthouse by WorkWave?
First, we are using a different application, and it's really slow, and most of the time, our customer got disconnected. And our client advises that they will make some changes. Then Lighthouse introduced and help us build a better way communicating with our clients. Review collected by and hosted on G2.com.
What do you dislike about Lighthouse by WorkWave?
None. Everything is working well; the best thing is we can monitor our agents activities via Chat or phone calls. We can also watch the queue for both live communication. Review collected by and hosted on G2.com.
NL
Nicolo Martin L.
Travel Consultant
Mid-Market(51-1000 emp.)
What do you like best about Lighthouse by WorkWave?
What I like the best with light house is it was very convenient, easy, and friendly to use in work environment especially in BPO company where we take calls like customer service. Review collected by and hosted on G2.com.
What do you dislike about Lighthouse by WorkWave?
I don't see any reason to dislike the lighthouse since this is our tool since day one, we are already very used to it. We don't want to switch to another vendor or tools just because of pricing. Review collected by and hosted on G2.com.
SC
Stephen Almyr C.
Business Travel Consultant
Mid-Market(51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Lighthouse by WorkWave?
Light house really helped me a lot in terms of communicating to our beloved clients Review collected by and hosted on G2.com.
What do you dislike about Lighthouse by WorkWave?
None as of the moment since it is really helpful. Review collected by and hosted on G2.com.
CM
Curtis M.
Senior Test Automation Engineer
Mid-Market(51-1000 emp.)
What do you like best about Lighthouse by WorkWave?
The tooling allows us to verify the performance standards set and whether our website and applications meet those requirements. Lighthouse is developed by Google engineers which gives us confidence in how it's made. Review collected by and hosted on G2.com.
What do you dislike about Lighthouse by WorkWave?
Since Lighthouse is developed by engineers at Google it isn't open source and that does provide complications when using the tool. The only other thing that we had issues with was the inconsistency in returned metrics for performance. The variance was between 15 and 20 points across Performance, Accessibility, Best Practices, and SEO. There weren't any changes or differences in the sites and applications under test so that caused some concern at first. Review collected by and hosted on G2.com.
TT
Trey T.
Recruiter
Enterprise(> 1000 emp.)
What do you like best about Lighthouse by WorkWave?
The upside is that you are able to have it all at the touch of your fingers. Review collected by and hosted on G2.com.
What do you dislike about Lighthouse by WorkWave?
Sometimes, as with most HR systems, it isn't intuitive and you have to be trained on all the functions. Review collected by and hosted on G2.com.
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