Leadoo Pros and Cons

The platform has helped us increase conversions on our websites by a lot. The selection of different bot -options is great and eases the customer journey both in conversions and customer service. The user interface is super easy which makes creating and editing new and existing bots super easy, although we have our account managers at our disposal. The analytics are also great to help us understand our customers better. Overall great customer service and super helpful product! Review collected by and hosted on G2.com.

Can't really come up with anything i disklike. Setting up and understanding the integration with mailchimp was a bit time consuming, but not really a big problem. Review collected by and hosted on G2.com.

We are super happy with Leadoo and their customer service. We prefer to work with long-term partners that listen to our needs, and in Leadoo, we have an engaged and agile partner. We use their bots not only for lead generation but also as a tool to make our website more interactive and helpful, and to collect more information about our visitors. We know much more about our visitors today than we did before! Review collected by and hosted on G2.com.

Nothing. Leadoos statistics helps us in many ways! Review collected by and hosted on G2.com.

The support from our Customer Success Manager, Sona, and the technical team has been good and they have invested a lot of time into helping us get the most out of Leadoo.

I also like the fact that it is a constantly evolving product with new features being launched at a pretty impressive rate for a company that size. Review collected by and hosted on G2.com.

The bot editing interface is not the easiest to work with and the high level of customisation available can make the creation of a bot feel overwhelming. The Leadoo team is always available to help, but it can be frustrating to feel like you are dependent on them to make changes and launch new solutions.

The integration with Pardot was challenging to set up and get right. It took a lot of trial-and-error and we initially ran into a lot of issues in terms of tracking and data transfer. Again, the Leadoo team was always available and highly responsive, but it was a time-consuming process that meant we were not able to make the most out of the tool in the early stages.

It was a real relief when we finally got it working and were able to start reaping the benefits. Review collected by and hosted on G2.com.

Leadoo is easy to implement and use. Easy labelling of different leads and you have easy access to information on the customer journey. Leasoo's customer service is excellent, I highly recommend. Review collected by and hosted on G2.com.

No dislikes, when I don't know how to do or find something, the customer service is there promptly to help. Review collected by and hosted on G2.com.

Initially, we adopted Leadoo to improve customer service on our website and guide users in finding the content and services they need. At Leadoo's suggestion, we expanded its use to lead generation, which proved to be a good decision. Although we had previously found lead generation to be fruitless, with Leadoo, it has produced good leads. We appreciate how Leadoo has offered its expertise to develop both our customer service and sales. Review collected by and hosted on G2.com.

I would like to see artificial intelligence integrated into Leadoo's services, as it could add significant value to customer service and further enhance lead generation. I believe that Leadoo will develop a suitable solution for us in the near future. Review collected by and hosted on G2.com.

Leadoo complements our digital journeys beautifully. With a selection of conversion tools at our disposal we can use an analytical approach to how, where and when we convert our digital customers. Uniquely, Leadoo hands back control for digital journeys - we control the conversation and outcome. With thousands of interactions a month, easy integration and fantastic customer support there's a lot to like. Review collected by and hosted on G2.com.

Limited ability to read webpages (capped at 500) - this isn't ideal for product pages. Review collected by and hosted on G2.com.

The set up was effortless and the ongoing management of our account is completely led and pro-active. They do the thinking for you. The results have been amazing, the dashboard very user friendly. The Customer Success employees are fantastic as they actually think and suggest better ways for Leadoo to help your business, not just processing requests. We have been very happy with the product and the service. Review collected by and hosted on G2.com.

in the nearly 3 years of using Leadoo I can honeslty not think of one thing we disklike about them. Review collected by and hosted on G2.com.

Rather easy to build chat bots and varying possibilities to integrate that into the site. I also am positive about AI capabilities, have trialled with the team - could be central way how people reach/use website/content.

Also we have great experience with customer success management; we have had great service throughout our relationship. Review collected by and hosted on G2.com.

Requires some tech savyness when implementing the tags to the website correctly. Review collected by and hosted on G2.com.

The product itself is easy, straightforward, and effective. I also like that it is constantly evolving and bringing something new into use, boldly testing all the time. However, I most appreciate the expert service I have received over the years whenever dealing with different individuals. Customer service representatives work with multiple customers, which means new ideas are constantly being tested. Review collected by and hosted on G2.com.

We have used the service in over ten companies and so far we have nothing negative to say about the service. Review collected by and hosted on G2.com.

The Team we have been working with is very helpful and hands on, we are happy to be able to work with them. Review collected by and hosted on G2.com.

Cannot think of anything we'd dislike. We get all the help we need, but will not ask for help on daily basis, so next step, in order to get better results, would be a full stack inhouse Leadoo user who could make A/B tests and swift alterations. Review collected by and hosted on G2.com.