Leadoo Features

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 21 Leadoo reviews.

Makes articles in the knowledge base searchable on the web. This feature was mentioned in 21 Leadoo reviews.

Enables users to engage with other users to solve common issues. This feature was mentioned in 20 Leadoo reviews.

Optimizes the customer self-service experience on mobile devices This feature was mentioned in 19 Leadoo reviews.

Based on 19 Leadoo reviews. Gives the user targeted, personalized results based on their activity or preferences

Based on 19 Leadoo reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks 19 reviewers of Leadoo have provided feedback on this feature.

Based on 19 Leadoo reviews. Utilizes artificial intelligence to improve workflows or customer experiences

As reported in 19 Leadoo reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

As reported in 18 Leadoo reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Delivers notifications to both sides of the conversation. This feature was mentioned in 17 Leadoo reviews.

Sends automated emails to further engage clients and potential clients. This feature was mentioned in 17 Leadoo reviews.

Allows for live chat to be enabled within the app for customer help. This feature was mentioned in 16 Leadoo reviews.

Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 12 Leadoo reviews.

Allows users to customize chat colors, text, logos, and branding. 17 reviewers of Leadoo have provided feedback on this feature.

Based on 17 Leadoo reviews. Archives conversations in a separate location for later reference.

Enables employees to denote potential customers. 17 reviewers of Leadoo have provided feedback on this feature.

Establishes a knowledge base for employee reference during conversations. 16 reviewers of Leadoo have provided feedback on this feature.

Provides a central location for help requests, helping employees respond sooner. This feature was mentioned in 15 Leadoo reviews.

As reported in 14 Leadoo reviews. Allows for the creation of profiles for contacts and customers.

Mapped-out responses for conversations. This feature was mentioned in 36 Leadoo reviews.

Artificial intelligence (AI) and chatbot involvement. This feature was mentioned in 35 Leadoo reviews.

As reported in 34 Leadoo reviews. Live human component of conversations.

Quality of interface for designing and customizing conversation maps. This feature was mentioned in 35 Leadoo reviews.

As reported in 29 Leadoo reviews. Conversations enacted over social media.

Conversations enacted through embedding or pop-ups on websites. 36 reviewers of Leadoo have provided feedback on this feature.

Conversations enacted through text message (SMS). This feature was mentioned in 28 Leadoo reviews.

Conversations enacted through voice assistants. This feature was mentioned in 27 Leadoo reviews.

Conversations enacted through other channels. 27 reviewers of Leadoo have provided feedback on this feature.

As reported in 32 Leadoo reviews. Overall quality of customer targeting based on needs or situations.

Creation and modification of customer profiles based on conversations. 30 reviewers of Leadoo have provided feedback on this feature.

Reporting based around specific and overall conversation results. This feature was mentioned in 38 Leadoo reviews.

Based on 39 Leadoo reviews. Capture and organization of leads from conversations.

Success rate of conversations leading to customer purchases. This feature was mentioned in 35 Leadoo reviews.

As reported in 13 Leadoo reviews. Provides detailed contact-level buyer intent data

Provides aggregated intent data for individual contacts to supply an account-level view of intent This feature was mentioned in 13 Leadoo reviews.

Ability to connect offline databases to collect information that can be matched to online devices This feature was mentioned in 11 Leadoo reviews.

As reported in 13 Leadoo reviews. Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.)

Provides the ability to customize the relevant topics that are tracked This feature was mentioned in 12 Leadoo reviews.

Provides natural language processing (NLP) to identify topics within content (i.e. number of people researching a topic from a business) 12 reviewers of Leadoo have provided feedback on this feature.

As reported in 12 Leadoo reviews. Provides buyer intent alerts that can be delivered in a variety of formats (i.e. email, text message, etc.)

Ability to provide a dashboard showcasing intent that streams in real-time (as opposed to bulk deliveries) This feature was mentioned in 12 Leadoo reviews.

Based on 67 Leadoo reviews. Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when). This feature was mentioned in 63 Leadoo reviews.

Has the ability to connect interlocator with a human agent when the need arises. 59 reviewers of Leadoo have provided feedback on this feature.

Based on 62 Leadoo reviews. Can provide interlocators with menus, through which they can choose a relevant response.

Based on 56 Leadoo reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

As reported in 59 Leadoo reviews. Provide tools for live chat on one's website.

As reported in 60 Leadoo reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Has the ability to customize look and feel of chatbot to match` company branding. 66 reviewers of Leadoo have provided feedback on this feature.

As reported in 66 Leadoo reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Based on 56 Leadoo reviews. Allows users to test the efficacy of various responses through A/B testing.

As reported in 58 Leadoo reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Can collect and store information from interlocators, such as email, phone number, etc. This feature was mentioned in 63 Leadoo reviews.