SA
Shamsul A.
Content Marketing Manager
Mid-Market(51-1000 emp.)
What do you like best about Lakeside Assist for ITSM?
lakeside Assist for ITSM gave me the opportunity to get a set of user experience data right at the moment of the incident. This way, I am able to see their system usage and diagnostics at that same time and be able to fix the problem much more quickly. Review collected by and hosted on G2.com.
What do you dislike about Lakeside Assist for ITSM?
There is no apparent fit between ServiceNow data on the ongoing user experience and the use of Assist. This means that I am still able to track long term usage patterns or find frequent problems for a particular user. Review collected by and hosted on G2.com.
G2 reviews are authentic and verified.
Here's how.
We strive to keep our reviews authentic.
G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.
Lakeside Assist for ITSM Categories on G2
