Lakeside Assist for ITSM Reviews 2025: Details, Pricing, & Features

Lakeside Assist for ITSM Overview

What is Lakeside Assist for ITSM?

Assist for ServiceNow is an incident resolution app that provides critical user experience, system usage, and diagnostics data within ServiceNow ITSM. It also creates and caches a snapshot of SysTrack data to allow deep investigation into exactly what was occurring and how the system was being interacted with at the time of incident. ServiceNow users can dramatically reduce incident resolution time with Assist for ServiceNow. Key Features - Access critical endpoint data within ServiceNow - Integrate SysTrack's Resolve tool directly to incidents from ServiceNow

Lakeside Assist for ITSM Details

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Seller Details

Seller

Lakeside

Year Founded

1997

HQ Location

Boston, US

Twitter

@Lakeside
114 Twitter followers

LinkedIn® Page

www.linkedin.com
242 employees on LinkedIn®

Overview Provided by:

Heather Bicknell

Recent Lakeside Assist for ITSM Reviews

11/29/2024

Shamsul A.Mid-Market (51-1000 emp.)

3.5 out of 5

"Gathering key information at the point of cintact"

lakeside Assist for ITSM gave me the opportunity to get a set of user experience data right at the moment of the incident. This way, I am able to s...

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Lakeside Assist for ITSM Media

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Shamsul A.

Content Marketing Manager

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Nov 29, 2024

What do you like best about Lakeside Assist for ITSM?

lakeside Assist for ITSM gave me the opportunity to get a set of user experience data right at the moment of the incident. This way, I am able to see their system usage and diagnostics at that same time and be able to fix the problem much more quickly. Review collected by and hosted on G2.com.

What do you dislike about Lakeside Assist for ITSM?

There is no apparent fit between ServiceNow data on the ongoing user experience and the use of Assist. This means that I am still able to track long term usage patterns or find frequent problems for a particular user. Review collected by and hosted on G2.com.

What problems is Lakeside Assist for ITSM solving and how is that benefiting you?

Lakeside Assist for ITSM enabled me to view a user's system status during the incident and that helped me solve problems with a great degree of precision. This means that users are satisfied, tickets are closed faster and there are fewer tickets that remain unresolved. Review collected by and hosted on G2.com.

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