I find Kustomer very practical, especially because it allows me to reach out to a large number of customers in a way that wouldn't be possible otherwise. I think it is very user-friendly, which makes my work smoother. I also like how readily available the information about my work KPIs is. Review collected by and hosted on G2.com.

Too much visual noise. I happen to have a pretty big screen, so it is not much of a problem in my day-to-day, but when I have to use my Mac to work, it is very hard to manage conversations with so little space on the customer's profile. Review collected by and hosted on G2.com.

I like the ease of seeing all of my clients on one screen. I love that I can send a bulk message to multiple people. It's a very helpful tool. Review collected by and hosted on G2.com.

I don't get notifications when I get a message from a client. I have to go in and manually check for messages. Review collected by and hosted on G2.com.

I like the ease of access with Kustomer. It creates a smooth transition for communicating with families through multiple platforms, including text, email, and voice. We're able to see it all in one thread as opposed to three different places, which makes it very user-friendly. I also appreciate that it's very user-friendly. Review collected by and hosted on G2.com.

I dislike opening up new threads for families who respond to a message that already has a thread. Review collected by and hosted on G2.com.

i like that it tells me my email count per hour Review collected by and hosted on G2.com.

I dislike that is does not automatically capitalize. Theres no grammer corrections like in outlook. very difficult to navigate. please please have a basic grammer with capitalizing letters that need it automatically. Review collected by and hosted on G2.com.

I like the reporting and the Kustomer AI. Pulling data and pulling knowledge from our Knowledge base comes in clutch. Review collected by and hosted on G2.com.

Keeping track of stats can be tricky, like looking at how much work a person has done day after day. Review collected by and hosted on G2.com.

The interface is clean and user-friendly, and it gives me the chance to personalize it to my preferences. Review collected by and hosted on G2.com.

There’s a lack of help topics in languages other than English. Review collected by and hosted on G2.com.

Kustomer’s greatest strength is its unified customer timeline, which consolidates every interaction across chat, email, and other channels into a single, chronological view. This provides agents with complete context, eliminating the need to switch between platforms and enabling faster, more accurate resolutions.

The platform stands out for its ease of use, seamless integration with existing systems, and smooth implementation process, which allowed our team to adopt it quickly with minimal disruption. Its customer support has been consistently responsive and solution-oriented, ensuring that any inquiries or technical needs are addressed promptly.

With its extensive feature set and high frequency of use, Kustomer has become an essential part of our daily operations—enhancing productivity, collaboration, and the overall customer experience. Review collected by and hosted on G2.com.

What I appreciate about Kustomer is that even areas that could be seen as challenges often present opportunities for growth. As the platform continues to evolve, enhancements in speed, deeper integrations, and expanded automation capabilities could make an already powerful tool even more exceptional. Review collected by and hosted on G2.com.

Kustomer is a very powerful and user-friendly tool. It offers flows that allow us to highly customize the customer experience and the routing to service advisors. It helps us a lot in managing traffic. I also want to highlight that their technical support is very fast when errors or difficulties arise, providing immediate attention, which we truly value. Review collected by and hosted on G2.com.

What I like the least is that, although Kustomer is very customizable and we can handle almost everything through flows or the available tools, when something cannot be achieved with the current features, the process to have new developments or custom implementations is a bit slow. Review collected by and hosted on G2.com.

I love that it unifies phone calls, text and emails - I know it can also capture our socials but I don't work on those Review collected by and hosted on G2.com.

For Spanish speaking customers, we should have like an translation thing (preferably from DeepL instead of Google Translate because that's more accurate) Review collected by and hosted on G2.com.

The phone call AI summary, conversation notes. Review collected by and hosted on G2.com.

I have been doing Customer Service for a long time, worked in many CRM's and this one is by far is the least customer friendly. If I hear the phrase edge case one more time I may lose my mind. Review collected by and hosted on G2.com.