--- title: Kustomer Reviews meta_title: 'Kustomer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 558 reviews by the users' company size, role or industry to find out how Kustomer works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 558 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Kustomer Reviews **Vendor:** Kustomer **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 558 ## About Kustomer Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal. ## Kustomer Pros & Cons **What users like:** - Users appreciate the **ease of use** of Kustomer, thanks to its intuitive interface and centralized customer information. (56 reviews) - Users appreciate the **intuitive interface** of Kustomer, enjoying centralized customer information and seamless communication. (42 reviews) - Users highlight the **centralized customer information** in Kustomer, making operations easier and more efficient for teams. (37 reviews) - Users value the **efficiency** of Kustomer, appreciating its intuitive design and seamless integration with other platforms. (30 reviews) - Users value the **automation features** of Kustomer for efficiently completing tasks and enhancing overall productivity. (20 reviews) - Users praise Kustomer's **responsive customer support** , enhancing service efficiency and providing a personalized experience. (20 reviews) - Time-saving (20 reviews) - Intuitive (19 reviews) - User Interface (19 reviews) - Users appreciate the **high customization** of Kustomer, enhancing the customer experience and streamlining agent workflows. (18 reviews) **What users dislike:** - Users experience **slow performance** with Kustomer, affecting workflow and productivity due to lagging load times and interface issues. (21 reviews) - Users often experience **slow loading** issues with Kustomer, impacting productivity during busy periods and case management. (17 reviews) - Users find the **learning curve steep** and the interface clunky, complicating initial usage and navigation. (16 reviews) - Users find Kustomer's **complexity** challenging, noting a steep learning curve and navigation difficulties for newcomers. (14 reviews) - Users find the **interface complex and challenging** , leading to confusion and a lengthy onboarding process. (13 reviews) - Users note **poor reporting** features in Kustomer, with limited depth and complexity in creating custom reports. (13 reviews) - Steep Learning Curve (13 reviews) - Complex Usability (12 reviews) - Users experience **poor performance** with Kustomer, facing challenges with navigation, training needs, and occasional lags. (12 reviews) - UX Issues (10 reviews) ## Kustomer Reviews ### 1. Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel Alejandro J. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** The queries made and the way they are displayed are very user-friendly, helping with better control. **What do you dislike about Kustomer?** Sometimes the end user loses control of the responses **What problems is Kustomer solving and how is that benefiting you?** Downloading the queries helps for a better view ### 2. Kustomer review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** It's quick to use and for the most part features are clear **What do you dislike about Kustomer?** Finding stuff if you need to research is difficult **What problems is Kustomer solving and how is that benefiting you?** Solving customer issues is always fun and we've had benefits of answering customer emails and complaints ### 3. Provides exceptional customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** Very convenient for staff and customers, we are able to support the customers promptly, faster and easier communication between health professionals and patients **What do you dislike about Kustomer?** Not every customer enjoys communication through messages and texting and still prefer phone call or face to face communication so therefore kustomer does not work with every patient **Recommendations to others considering Kustomer:** It makes life easier **What problems is Kustomer solving and how is that benefiting you?** Makes it possible for customers to reach companies directly, we can comprehensively carry multiple queries at the same time ### 4. Love working with Kustomer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Kustomer?** The ease of searching! I am able to find the info I need quickly and efficiently! **What do you dislike about Kustomer?** Being thrown into others tickets quite a bit! **Recommendations to others considering Kustomer:** Best tool by far! **What problems is Kustomer solving and how is that benefiting you?** I work with a major makeup brand, and we utilize Kustomer for our interaction with customers! It’s ease of use again is my favorite ### 5. i don't like how texts get lost **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2020 **What do you like best about Kustomer?** i like how you can pull up an account and find the entire history **What do you dislike about Kustomer?** emails and texts get lost! if i send an email to an account, it doesnt automatically get re assigned to me when the person replies to my email. same goes for texts **Recommendations to others considering Kustomer:** i wish things linked better **What problems is Kustomer solving and how is that benefiting you?** kustomer helps with organization ### 6. Makes Organization Easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** Being able to see threads so clearly. Makes the organization amazing and easy **What do you dislike about Kustomer?** Wish it was more analytical. I wish I was able to see more admin features. **What problems is Kustomer solving and how is that benefiting you?** Tons of customer issues ### 7. Immature platform, but with a decent concept **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2020 **What do you like best about Kustomer?** KObjects, timeline concept and focus on CX context is refreshing. Allows for theoretically great no/low-code supported functionalities and has the potential to become an operating system for most of the front-facing/administrative team in your company. **What do you dislike about Kustomer?** 1. We were promised features in the sales cycle that aren't yet delivered. It's been 8 months. 2. Their technical platform is buggy and often slow 3. We've had several downtimes on key communication channels. 4. Their SDKs are horrible. Really, don't use this for chat communication if those channels are important to you, 5. The workflow engine they have is immature still. Race conditions and unclear progression is to be expected. 6. You cannot integrate your own channels to the system. And there is no outbound chat, so don't think you can replace Intercom with Kustomer. 7. It seems the feature roadmap is decided by popular vote from support staff. The feature list maintained in Canny is honestly extremely superficial needs and seems like a bunch of useless feature creep. **Recommendations to others considering Kustomer:** Avoid it if you are reliant on chat, need outbound, non-email service or if you have a need for high reliability of the platform. Use if you are patient for them to mature technically. **What problems is Kustomer solving and how is that benefiting you?** CX and Admin system in one. ### 8. Great for Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** How it keeps everything transparent for my team to see what is going on even when somewhat is out of the office **What do you dislike about Kustomer?** It is a bit hard to navigate, but one you get the hang of it, it isn't so bad! **What problems is Kustomer solving and how is that benefiting you?** All customer support issues. It helps keep the entire team up to date on what is going on without having a million meetings to keep everyone updated ### 9. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** The easy way to access cases, and messages **What do you dislike about Kustomer?** Sometimes the site is slow to load, but that can be improved **What problems is Kustomer solving and how is that benefiting you?** We are able to handle customer problems and cases faster. ### 10. Easy to use CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** The ease of creating shortcuts and being able to quickly access them. **What do you dislike about Kustomer?** Sometimes the queues show incorrect numbers for a period of time. **What problems is Kustomer solving and how is that benefiting you?** I am solving customer-related issues. ### 11. Information flow between customer and seller is easy to comprehend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** Collapsible conversations make it easy to speed through the history **What do you dislike about Kustomer?** Would prefer the search bar to be left or center, not right **What problems is Kustomer solving and how is that benefiting you?** Systemitizing many communications with clients ### 12. It’s amazing and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2020 **What do you like best about Kustomer?** Ease of use! Everything is right where you need it! **What do you dislike about Kustomer?** That you cannot search a zip code from an order confirm and find it via the kustomer search box **What problems is Kustomer solving and how is that benefiting you?** Other that that zip code search thing, all is awesome. It’s a great user experience all around! ### 13. Kustomer is a very helpful CRM that integrates well with other systems. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** Its ability to integrate well with other systems. **What do you dislike about Kustomer?** Creating workflows can be difficult sometimes. **What problems is Kustomer solving and how is that benefiting you?** Haveing a CRM we could use well. Our team uses it well. ### 14. Digital Perfromance Coordinator **Rating:** 4.0/5.0 stars **Reviewed by:** Zachary B. | Digital Performance Coordinator / Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** I enjoy how Kustomer connects with Twitter and other social platforms. **What do you dislike about Kustomer?** Sometimes cumbersome to use -- I can't sometimes unmerge conversations. **What problems is Kustomer solving and how is that benefiting you?** Easier to talk to customers. ### 15. It has its quirk but it’s helpful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** The system allows us to program preferences **What do you dislike about Kustomer?** The fact that it reroutes incorrectly a lot of the time. **What problems is Kustomer solving and how is that benefiting you?** The ability to move work between teams. ### 16. kustomer **Rating:** 5.0/5.0 stars **Reviewed by:** Hendrick M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** very intuitive and conversation style definitely works well **What do you dislike about Kustomer?** certain things, zendesk works better, like copying and pasting emails **What problems is Kustomer solving and how is that benefiting you?** customer service inquiries going much faster ### 17. Easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** I like how you can communicate externally to clients and internally to members of your company. **What do you dislike about Kustomer?** A little hard to understand at the beginning, but once you get your hands in and starting navigating through the functions, it becomes pretty easy. **Recommendations to others considering Kustomer:** Functions are easy to use. One platform to communicate external and internal. **What problems is Kustomer solving and how is that benefiting you?** Solving client billing, INS, tech issues, and more. ### 18. A Kustomer Review **Rating:** 5.0/5.0 stars **Reviewed by:** Gino M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2020 **What do you like best about Kustomer?** The fact that Kustomer can be customized in different ways **What do you dislike about Kustomer?** The fact that some features should be easier to perform. Some features should be integrated (Specially searches) instead of creating rulesets. **Recommendations to others considering Kustomer:** I would definitely give it a try, the tool has a lot of potential and can make things easier if used wisely. **What problems is Kustomer solving and how is that benefiting you?** Conversations. You can find all you need in one place. ### 19. Kustomer Review **Rating:** 5.0/5.0 stars **Reviewed by:** Daren J. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Kustomer?** Kustomer is very user friendly and secure. **What do you dislike about Kustomer?** I have no negative comments for kustomer. **What problems is Kustomer solving and how is that benefiting you?** assisting the nx concerns, keeping all information for customers are vital especially if nx gives us a call back. kustomer helps us resolve the nx issues promptly. ### 20. Great software tool for streamlining customer support! **Rating:** 4.5/5.0 stars **Reviewed by:** Ava R. | Sales Development Representative, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2020 **What do you like best about Kustomer?** Kustomer allows me to centralize all of the support tickets coming in. I can create rules for emails coming from certain locations. It also allows seamless integration with our NPS tool and gmail. Take advantage of their Knowledge Base article/content creator. Great customer support. They take into account customer feedback and feature ideas. **What do you dislike about Kustomer?** I haven't used the reporting functionality much. I prefer to analyze the feedback/tickets in google sheets. **What problems is Kustomer solving and how is that benefiting you?** Quickly addressing customer issues and feedback. Organizing all support tickets in one place. ### 21. Great for capturing user and team data! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** The Audit trail and custom search list!! **What do you dislike about Kustomer?** Missing certain integrations with other platforms. **Recommendations to others considering Kustomer:** Ask about customizable features!! **What problems is Kustomer solving and how is that benefiting you?** Determining top trends, SLA, etc ### 22. A nice app for continuos operation in Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** the facility to configure the application **What do you dislike about Kustomer?** The quantity of element in configuration like queues or Queues- Rules **What problems is Kustomer solving and how is that benefiting you?** all information for my customers ### 23. One of the best CRM interfaces I'ver ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Kustomer?** How user friendly it can be for new team members. **What do you dislike about Kustomer?** Perhaps the only thing I would like to see different is the notifications section area. **Recommendations to others considering Kustomer:** The best decision you could take! **What problems is Kustomer solving and how is that benefiting you?** All of our customers reach out from small requests to escalated issues. ### 24. About Kustomer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** Kustomer is a very comprehensive tool for solving customer requirements, as it allows you to see a lot of information about the order in question and the customer's profile, as well as the request history. **What do you dislike about Kustomer?** I really like it when I was using it. **What problems is Kustomer solving and how is that benefiting you?** Issues with money refunds due to incomplete orders, orders that never arrived, or different orders. ### 25. I'm the Chief Operating Officer of Infolink-exp. Running the Customer Service Ops for IoT Vendors **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** Lot of things. Great GUI, excellent coverage for the ticket management, good reports, great capabilities to integrate with others SaaS tools **What do you dislike about Kustomer?** The Ticket ID. It could be confusing. The concept of Ticket ID is missed **Recommendations to others considering Kustomer:** Very suitable tool to provide a superior customer experience **What problems is Kustomer solving and how is that benefiting you?** Accurate control of Ticket management, Tracking productivity, adherence, The final outcome is having happy clients. ### 26. Very innovative and has all the things I need to get the work done. Easy to navigate as well **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Kustomer?** Easy to navigate and friendly icons that can help with navigation **What do you dislike about Kustomer?** There is a lot of panes that makes it hard to navigate when using a smaller screen **What problems is Kustomer solving and how is that benefiting you?** We do troubleshooting via emails and respond to calls realtime, ### 27. its a useful tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Kustomer?** the flexibility,the reasons and process. **What do you dislike about Kustomer?** a bit slow. takes a long time to load when you try to leave a ticket **What problems is Kustomer solving and how is that benefiting you?** very flexible and helpful for a company to take notes and makes sure everything is in order ### 28. Easy to learn, accessible, and customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** Queues, shortcuts, Knowledge base, reports **What do you dislike about Kustomer?** Downside is I would like more video trainings that are available for employees to learn and refer to for Kustomer processes **Recommendations to others considering Kustomer:** Do not integrate with DialPad, Kustmer is great but a lot of issues with Dial Pad **What problems is Kustomer solving and how is that benefiting you?** We now have one platform to access documentation for emails, calls, and chats ### 29. Makes CX job so much simpler having everything all in one place! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2020 **What do you like best about Kustomer?** Kustomer keeps everything in one place - SMS, calls, internal notes and emails over the span of the customer's timeline with us. Without Kustomer's easy to use interface, we wouldn't be able to do work so efficiently across the timeline. Now, our entire CX team is able to help customers seamlessly. **What do you dislike about Kustomer?** Nothing. Whenever there has been a temporary glitch, Kustomer works to fix it and their support team is super helpful in working with to optimize our experience. **What problems is Kustomer solving and how is that benefiting you?** We work as a CX team to help our customers and its a huge benefit that we can just pick up wherever we've left off (without any inconvenience to the customer) So many times I've called customer service lines and I have to re-explain the entire scenario and it gets so tiring. With Kustomer keeping track of all conversation and the internal note feature, our entire team is able to quickly catch up to speed and help customers seamlessly. ### 30. Great CRM tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** I like the reporting tools in the background for management. You are able to narrow it down and see specific metrics. **What do you dislike about Kustomer?** I don't like the search feature. It's tedious to try and put all that info in every time just to find one thing. **What problems is Kustomer solving and how is that benefiting you?** We are able to manage our tickets more efficiently. ### 31. An easy and useful experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** I like that it automatically pulls up the customer’s accounts **What do you dislike about Kustomer?** I do not like that sometimes it does not view my recent conversations **Recommendations to others considering Kustomer:** Utilize all that Kustomer offers to better support your business **What problems is Kustomer solving and how is that benefiting you?** With Kustomer I can review old conversations between customers and representatives to fully understand a problem ### 32. An effective form of communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Kustomer?** Multitasking with multiple chats opened ! **What do you dislike about Kustomer?** Can’t have on multiple tabs. Decreases the multitasking point **Recommendations to others considering Kustomer:** This is a great tool for start ups and companies **What problems is Kustomer solving and how is that benefiting you?** Getting to cater on multiple platforms ### 33. Kustomer could be more intuitive. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** There’s a dark mode, it’s more or less easy to use. **What do you dislike about Kustomer?** Most everything else. It leaves a lot to be desired in terms of functionality; such as the ability to send outgoing texts to users and hardware issues. **What problems is Kustomer solving and how is that benefiting you?** I do not have a proper answer for this. ### 34. Kustomer is a great one-stop platform and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Kustomer?** All the information located easily. Good access to account information. **What do you dislike about Kustomer?** The delay I sometimes have but can be due to network connection. **What problems is Kustomer solving and how is that benefiting you?** permission issues sometimes happen but not too frequent. ### 35. Kustomer help us a lot with the Customers order. **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin Enrique O. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Kustomer?** That the Order can be merge directly and the cm can have the email added directly **What do you dislike about Kustomer?** In some cases Kustomer is slow and when a call got in the order that we are working with chat it reload the new account **Recommendations to others considering Kustomer:** Kustomer help us with the service that we expect **What problems is Kustomer solving and how is that benefiting you?** We are checking the order and we can check the person that recently got in touch with us. ### 36. Kustomer offers a fast and reliable platform to allow pharmacists to communicate with patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** Organized patient information and allows for effective commincation. **What do you dislike about Kustomer?** Multiple tabs for same patient. Laggy at times. **Recommendations to others considering Kustomer:** I highly recommend. **What problems is Kustomer solving and how is that benefiting you?** Confirming that I have the right patient and right medication. A patient's phone number serves as an extra verifying step in addition to patient's name and DOB. ### 37. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Adrianna R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2020 **What do you like best about Kustomer?** How easy it is to move from one email to another without getting mixed up. **What do you dislike about Kustomer?** There are a few glitches here and there. **What problems is Kustomer solving and how is that benefiting you?** Solving customers issues. ### 38. Processing Associate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** That it has been one of the key elements to keeping the patients updated with their current therapy **What do you dislike about Kustomer?** That sometimes it doesn’t sync the profiles from capos to kustomer **What problems is Kustomer solving and how is that benefiting you?** Usually any insurance problems that I can quickly settle getting in contact with the patient ### 39. For for real time interaction and large teams, but not great for search filters **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** color coding and icons help speed decisions **What do you dislike about Kustomer?** searching and filtering is very shody not helpful for finding subgroups of people and viewing as a group **What problems is Kustomer solving and how is that benefiting you?** trying to track subgroups of customers for each market to watch customer account health ### 40. It has been being Amazon **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** It’s so practical,I can talk to my customers in the easiest way **What do you dislike about Kustomer?** I don’t like very much the fact that the app it’s slow at some points **What problems is Kustomer solving and how is that benefiting you?** I’m solving most technical difficulties. The integration between platforms is amazing ### 41. Kustomer puts everything in one place. I don't know how they do it. It's amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** Through the use of timelines, you can see all communication related to customers and makes sure our team doesn't miss anything. **What do you dislike about Kustomer?** Lots of things to click which can clutter the screen and make training difficult. **What problems is Kustomer solving and how is that benefiting you?** Seamless customer support ### 42. Convenient and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** Kustomer is user friendly, and shows you all chat, text, email and phone records in one page **What do you dislike about Kustomer?** Sometimes sending communications is a bit delayed **What problems is Kustomer solving and how is that benefiting you?** We are solving the problems of any inconveniences faced when communicating with customers ### 43. just switched over **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** the system is better than our previous system **What do you dislike about Kustomer?** I would like to be able to hit enter and a chat send instead of hitting send **What problems is Kustomer solving and how is that benefiting you?** communicating with customers, love having th ewhole thread of customer conversation ### 44. Account Executive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** It’s very easy to use and navigate for customers and personnel **What do you dislike about Kustomer?** Sometimes it freezes and your unable to return to a chst **Recommendations to others considering Kustomer:** It is better for email functions than chat **What problems is Kustomer solving and how is that benefiting you?** Customer service, live chat functions ### 45. Overall positive with new bugs from time to time. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Kustomer?** The notes. and tagging colleagues in them. And I like the night mode. **What do you dislike about Kustomer?** The bugs that come up from time to time. **What problems is Kustomer solving and how is that benefiting you?** Solving customer issues. The benefit of the note section . ### 46. great to manage and store customer information **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** easy to use and plenty of configuration options **What do you dislike about Kustomer?** the glitches when trying to answer a phone call and the fact that we can't unmerge accounts **What problems is Kustomer solving and how is that benefiting you?** Having all the customer's information in one place ### 47. Easy to navigate and very intuitive! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Kustomer?** That it mimics gmail in some ways. Love the features of snoozing, and being able to perform very specific searches. **What do you dislike about Kustomer?** There were glitches but these have been fixed. **What problems is Kustomer solving and how is that benefiting you?** The ability to obtain data points and to figure out focus areas for improvement with our systems already in place. ### 48. Jordan MMLF **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** Easy to navigate, nice coloring, quick and responsive to business needs **What do you dislike about Kustomer?** Sometimes there are lags in the processing of emails **What problems is Kustomer solving and how is that benefiting you?** Benefits include having a very organized way of getting to client inquiries ### 49. Kustomer Review **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Carlos M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2020 **What do you like best about Kustomer?** Everything categorize and customize. It is amazing to have it and provides a lot of information but it will be easier if they could have formulas already included to get everything was we need. **What do you dislike about Kustomer?** You need to add formulas when we assume they should be already there. **What problems is Kustomer solving and how is that benefiting you?** When you are providing tickets it is nice to see everything categorize which make it easier for agents to complete their daily task. ### 50. Centralizing Team Efforts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Kustomer?** I like best that Kustomer provides the opportunity for multiple departments within my company to collaborate on the needs of a customer while helping create actionable data useful for improving our services. **What do you dislike about Kustomer?** I dislike the way that notifications work. When handling phone interactions I receive a notification for the call notes that I add to the conversation via Talkdesk.I also receive a notification that I was assigned to the conversation that was created by that call. Receiving notifications for conversations that I am actively participating in make it harder for me to track down and attend to other conversations or notes that I may need to contribute to when being mentioned/tagged by someone from another department. **What problems is Kustomer solving and how is that benefiting you?** My team benefits mostly from being able to keep a historical timeline on the interactions and services provided to our customers. Using Kustomer makes it easier to centralize the activity that occurs between various teams for the benefit of the customer. ## Kustomer Discussions - [Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.](https://www.g2.com/discussions/34159-is-there-a-way-currently-follow-a-customer-in-different-ways-such-as-a-label-so-you-can-sort-your-follows-by-sales-shipping-issues-parts-replacement-follow-up-order-not-to-be-confused-with-the-labeling-of-a-interaction-but-current-interactions-that-) - 1 comment, 1 upvote - [How can we get a ticket ID ?](https://www.g2.com/discussions/34157-how-can-we-get-a-ticket-id) - 1 comment, 1 upvote - [Will my pricing increase if I add additional agents?](https://www.g2.com/discussions/will-my-pricing-increase-if-i-add-additional-agents) - 1 comment, 1 upvote - [What discounts are available?](https://www.g2.com/discussions/what-discounts-are-available) - 1 comment, 1 upvote - [Is your pricing all inclusive? Are there any add-on fees?](https://www.g2.com/discussions/is-your-pricing-all-inclusive-are-there-any-add-on-fees) - 1 comment, 1 upvote - [View Kustomer pricing details and edition comparison](https://www.g2.com/products/kustomer/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+07%3A25%3A13+-0500&secure%5Bsession_id%5D=cf79aba9-5e09-45d8-a1d9-8819772bb573&secure%5Btoken%5D=d32964b0755d40458c776e7ec8f67d93892c7803ba2cc71e684d59df6d0c25e3&format=llm_user) ## Kustomer Integrations - [Admin](https://www.g2.com/products/google-admin/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Appbot](https://www.g2.com/products/appbot/reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [Delighted](https://www.g2.com/products/delighted/reviews) - [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 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[Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Redo Returns & Exchanges](https://www.g2.com/products/redo-returns-exchanges/reviews) - [RingCX](https://www.g2.com/products/ringcx/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [Turo](https://www.g2.com/products/turo/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [UJET](https://www.g2.com/products/ujet/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zowie](https://www.g2.com/products/zowie/reviews) ## Kustomer Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Kustomer Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,647 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,715 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)