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Konnect Insights Reviews & Product Details - Page 2

Konnect Insights Overview

What is Konnect Insights?

Konnect Insights is an omnichannel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is an all-in-one suite offering social listening + online reputation management (ORM) + social CRM + social analytics + social publishing + BI tools and dashboards + surveys + crisis management. It is a comprehensive platform that unifies marketing, analytics, and customer experience and is trusted by leading brands from various industries.

Konnect Insights Details
Languages Supported
Arabic, English, French, Gujarati, Hindi, Marathi, Portuguese, Spanish
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Product Description

Konnect Insights is a social listening and analytics tool.


Seller Details
HQ Location
Mumbai, IN
Twitter
@konnectinsights
2,000 Twitter followers
LinkedIn® Page
www.linkedin.com
118 employees on LinkedIn®

Sameer  N.
SN
Overview Provided by:

Recent Konnect Insights Reviews

Sumit K.
SK
Sumit K.Mid-Market (51-1000 emp.)
4.0 out of 5
"Konnect Insights - A tool for customer interaction"
We can maintain our brand image by responding to mentions, negative mentions, feedbacks and other comments as well.
Nihal S.
NS
Nihal S.Mid-Market (51-1000 emp.)
4.0 out of 5
"User-friendly"
Ease of use. There are several options that are provided, and a lot of customisation options are available.
Aaranka D.
AD
Aaranka D.Small-Business (50 or fewer emp.)
4.0 out of 5
"Comprehensive solution for monitoring and managing brand reputation on social media"
-It has many advanced features that help to simplify the process of monitoring and analyzing brand mentions on social media. -It has features to ...
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Konnect Insights Media

Konnect Insights Demo - Konnect Insights Command Center
Theme based digital command center. Customisable and visual treat
Konnect Insights Demo - An Omnichannel Customer Experience Management Platform
Social Listening + Social Analytics + Online Reputation + Social CRM + Social Publishing + Surveys & Feedback + BI Tools and Dashboards + Crisis Management All Tickets in one place. All Analytics in one place. Unify your Customer Care and Marketing
Konnect Insights Demo - Konnect Insights' Core Values
Empathy, Customer Success, Excellence, and Gratitude are what define Konnect Insights.
Konnect Insights Demo - 4 Pillars of  Omnichannel Customer Experience
The four pillars state that to be genuinely customer-centric a brand needs to listen to customer feedback on social media, the web, emails, offline touchpoints, call centers, and chatbots (the first 2 pillars) evaluate and understand that data using analytics and CRM (the 3rd pillar) and act on t...
Konnect Insights Demo - Seamless integrations with over 3000 of your favorite software
Create tickets in Konnect Insights from various 3rd party apps to use it as a central product for your brand, and analyze this data with beautiful dashboards and BI tools. By unifying various other software that you use in your organization, you get one view of the customer.
Konnect Insights Demo - Never Miss a Conversation
Analyse data with Konnect Insights' Beautiful Dashboards and BI tools in one unified platform
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Video Reviews

17 Konnect Insights Reviews

4.3 out of 5
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17 Konnect Insights Reviews
4.3 out of 5
17 Konnect Insights Reviews
4.3 out of 5

Konnect Insights Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Konnect InsightsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Raghavendra A.
RA
Online Reputation Management executive
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Konnect Insights?

Easy to use, very effective for analysis, Reports and dashboards are easy to creat Review collected by and hosted on G2.com.

What do you dislike about Konnect Insights?

Checking history and mail trails are heard to see or clumsy to view and action. Review collected by and hosted on G2.com.

What problems is Konnect Insights solving and how is that benefiting you?

Tracking the engagement rate and analysis of sentiments. Responding to the user. Review collected by and hosted on G2.com.

MS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Konnect Insights?

Customization as per the business requirement & 100+ Dashboard options to create from. Review collected by and hosted on G2.com.

What do you dislike about Konnect Insights?

The Admin login is not much user friendly - need a proper walk through at times on the filters to download & understand the data. Reports can be worked upon Review collected by and hosted on G2.com.

What problems is Konnect Insights solving and how is that benefiting you?

Listening & actioning customer complaints with better understanding on the type of query. More productive results Review collected by and hosted on G2.com.

MA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Konnect Insights?

Features & multiple chart reporting dashboards Review collected by and hosted on G2.com.

What do you dislike about Konnect Insights?

It should have different stacks for each platforms at one go Review collected by and hosted on G2.com.

What problems is Konnect Insights solving and how is that benefiting you?

Escalation to multiple teams with live response posting at one go Review collected by and hosted on G2.com.

Verified User in Online Media
AO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Konnect Insights?

Insights, dashboard sharing and other tools integration options. Review collected by and hosted on G2.com.

What do you dislike about Konnect Insights?

Tagging the conversations and Importing keywords Review collected by and hosted on G2.com.

What problems is Konnect Insights solving and how is that benefiting you?

The new update heard coming to KI is integrating ChatGpt in the tool. This update will be a great experience with AI meets monitoring tool. It crawls 100% of data coming on social media, provides essential insights, and the UI is very user friendly. And many more things. Review collected by and hosted on G2.com.

KM
Assistant Marketing manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Konnect Insights?

ease of use in creating topics and a dashboards for deriving insights Review collected by and hosted on G2.com.

What do you dislike about Konnect Insights?

limitation on listening sources and lack of widgets in dashboards Review collected by and hosted on G2.com.

Recommendations to others considering Konnect Insights:

Great tool if you are planning to onboard your first social media listening tool Review collected by and hosted on G2.com.

What problems is Konnect Insights solving and how is that benefiting you?

social media listening and gathering owned social media channels analytics Review collected by and hosted on G2.com.

Guru P.
GP
software engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Verified User in Human Resources
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Konnect Insights?

This tool provides all the info at single go to check the status of all posts from all the platforms. Review collected by and hosted on G2.com.

What do you dislike about Konnect Insights?

User Interface is not as good as I expected. Review collected by and hosted on G2.com.

Recommendations to others considering Konnect Insights:

It is a good tool to know the status of ur product. I highly recommend. Review collected by and hosted on G2.com.

What problems is Konnect Insights solving and how is that benefiting you?

The ease of collecting data from different applications or platforms all together to view at a single place makes the user comfortable and we can get to know where we stand and whats the status of our product in different parts of the world or places. Review collected by and hosted on G2.com.