Knowmax Reviews & Product Details

Variety of features for our different needs, making the knowledge management super effective& user friendly for consumption like Ticklers, Broadcast, DT, Articles, Quizzes, FAQs , Picture guides etc. Review collected by and hosted on G2.com.

Certain improvisations are very much required. KM Team is already working towards it.

Audit logs, User Mgmnt, Restoration to older versions, b& efficient search esp. when it comes to DTs, bigger screen for extension users + broadcast etc. option for

Interlinking of 2 DTs, bigger final step, font options, user-wise reporting etc.

Article can have sections & minimize, maximize options etc., for a cleaner look. Bulk updation of User records & bulk creation of quizzes.

This improvisations will help in better adoption & consumption of the tool. Review collected by and hosted on G2.com.

The interface is possibly the most user-friendly of all online document creation/maintenance systems I've ever used. The editor is excellent in keeping pages consistently designed, even though they are going through a transition where they don't yet have feature parity with their older editor. Review collected by and hosted on G2.com.

A few add-ons are not available for the cloud version yet, so some users might be dissatisfied based on what features they need. While their own documentation on their own software is generally quite good, some of their API documentation could use some attention. Review collected by and hosted on G2.com.

It was a wonderful experience while using and curating content with different types of methods used to share information. Best experience is using the search option to find any content and with relative filters. Review collected by and hosted on G2.com.

Rating option needed to be more automated Review collected by and hosted on G2.com.

The decision Tree feature is really the differentiator in this KM product. Review collected by and hosted on G2.com.

Helpful - Easy to narrow down your search, and contextual matches make it very specific to the search.

Downside - Need conversational AI features Review collected by and hosted on G2.com.

The capability of design/creating decision trees, being step-by-step processes making relations with created in and outside of the platform. I find highly valuable the use of picture guides, for businesses it is very handy to guide people visually through steps. Review collected by and hosted on G2.com.

I would like the platform to have more capabilities to register and extract traceability of content creators. Decision trees index and more features to edit pictures and articles. Delete feedback. Review collected by and hosted on G2.com.

it is one of the best knowledge management portal which has dynamic features with wide range of contents.

helps to reduce human error and also convey proper information in crystal clear manner. Review collected by and hosted on G2.com.

For seamles flow in creating the discussion tree requires more pratices.

If some keywords are missing in client language fro tree which leads to changes in meaning. Review collected by and hosted on G2.com.

One standard Knowledge Management portal having dynamic features and relevant categories for contact center process quality management. Review collected by and hosted on G2.com.

The form is not submitting when i just write none here, Review collected by and hosted on G2.com.

Picture guides, Tickler & broadcast messages which will help us understand and on the other hand it will help the customer when a picture guide sent to customers as a video Review collected by and hosted on G2.com.

No dislikes as of now there might be a chance to let u know once explored better Review collected by and hosted on G2.com.

Minimizing agent errors and handling time. Review collected by and hosted on G2.com.

Not at present, As team is customized it accordingly as per user need. Review collected by and hosted on G2.com.

Reducing associate error , which will help us to convey accurate information Review collected by and hosted on G2.com.

None of this moment based upon my experience Review collected by and hosted on G2.com.