KnowledgeOwl
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KnowledgeOwl
By KnowledgeOwl
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4.6 out of 5 stars
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KnowledgeOwl Reviews & Product Details - Page 12

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KnowledgeOwl Overview

Editedit
What is KnowledgeOwl?

Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team is always here to help you get the most out of your KnowledgeOwl subscription. Our customers' favorite features include: - Full Branding and Theming Control, plus private domain at all subscription tiers - WYSIWYG Editor plus the ability to edit source HTML - Embeddable contextual help widget to surface your knowledge base content in your site or app - Flexible Table of Contents organization and navigation - Advanced Security and Restricted Access options - All themes are mobile responsive out of the box - ElasticSearch-based search functionality - Glossary with automatic highlighting and pop-over definition of glossary terms

KnowledgeOwl Details
Discussions
KnowledgeOwl Community
Languages Supported
English
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Product Description

Knowledge base software

How do you position yourself against your competitors?

KnowledgeOwl is standalone knowledge base software, which means we only focus on features for knowledge bases unlike many all-in-one help desk solutions with ticketing and community forums. For us, knowledge bases are our core product offering rather than a peripheral feature.

As a knowledge management solution, we are one of the most powerful, customizable, and affordable paid software tools on the market. We love helping small businesses, non-profit, and government organizations share information with customers and employees without breaking the bank.

Seller Details
Seller
KnowledgeOwl
Year Founded
2015
HQ Location
Broomfield, CO
Twitter
@knowledge_owl
835 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Description

KnowledgeOwl is a knowledge management software platform designed to help businesses create, manage, and share documentation and knowledge bases. The platform offers user-friendly tools for building online help manuals, FAQs, and internal wikis, enabling organizations to streamline information sharing and improve customer support. KnowledgeOwl caters to various industries, providing customizable templates and robust analytics to enhance knowledge accessibility and user engagement. For more information, visit their website at https://www.knowledgeowl.com.

Kate M.
KM
Overview Provided by:
Kate Mueller
Product & Customer Champion, Resident Cheesemonger at KnowledgeOwl

Recent KnowledgeOwl Reviews

Ceres Abril R.
CR
Ceres Abril R.Mid-Market (51-1000 emp.)
5.0 out of 5
"Information at your fingertips"
It is a very intuitive platform that allows for the creation of quick and efficient knowledge bases.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Knowledge owl"
It is a place to store process docs and information for agents
Read more
AH
Andrea H.Small-Business (50 or fewer emp.)
4.5 out of 5
"KnowledgeOwl for your knowledge base needs"
When we were looking for a knowledge base platform, we wanted the following features: SSO, customize branding options, ability for multimedia, and ...
Read more

KnowledgeOwl Pricing

Base Subscription
$100.00
Per Month
Business Add-On
$275.00
Per Month
Enterprise Add-On
$1,150.00
Per Month
See all 3 KnowledgeOwl pricing levels
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
1 person requested security information

KnowledgeOwl Media

KnowledgeOwl Demo - KnowledgeOwl Base Editor
Organize your articles in categories in your Table of Contents using intuitive drag-and-drop functionality
KnowledgeOwl Demo - KnowledgeOwl Article Editor
Powerful and familiar WYSIWYG editor, with full control of your content's source HTML
KnowledgeOwl Demo - KnowledgeOwl File Library
A library for all uploaded files - any image or document embedded in any of your articles can be found here. Recover deleted files, too!
KnowledgeOwl Demo - KnowledgeOwl Reporting and Analytics
Get a bird's eye view of your content and user feedback
KnowledgeOwl Demo - KnowledgeOwl Security and Restricted Permissions
Protect your content using shared passwords, IP protection, SSO integration, or individual logins
KnowledgeOwl Demo - KnowledgeOwl Theming Tool
A powerful theme editor with intuitive controls, allowing you to create a beautiful, on-brand knowledge base with ease
Answer a few questions to help the KnowledgeOwl community
Have you used KnowledgeOwl before?
Yes

Video Reviews

Review by Sandi O.
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117 KnowledgeOwl Reviews

4.6 out of 5
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117 KnowledgeOwl Reviews
4.6 out of 5
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4.6 out of 5
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KnowledgeOwl Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for KnowledgeOwlQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Nick F.
NF
Senior Depot Technician
Medical Devices
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about KnowledgeOwl?

The automation of the signup/password reset process. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

The limits of an article. Would like to see ability to import a word or excel file to populate an article. Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

Availability of information outside of need for a VPN. Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Non-Profit Organization Management
AN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about KnowledgeOwl?

Knowledge owl is easy to use both from an administration perspective and an user perspective. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

It would be great if there were an auto save (have lost work/had to retype) Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

used for assisting in training of community Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Real Estate
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about KnowledgeOwl?

I like the idea that we are able to section off different parts of the Knowledge base based on the readers level of access Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

I dont like the fact that certain web browsers allow you to resize pictures using drag, and some dont Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

We are training our new employees with the knowledgebase. I wish there was a slide show format to go through an entire section of the KB Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about KnowledgeOwl?

Very is to navigate for our employees to search for guidelines and new recent updates Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

Not really much to dislike about the product except we have now found out how to enter in the key words for when they search so this helps Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

This has solved many problems as in regards to the amount of information the system can hold, archive etc Review collected by and hosted on G2.com.

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Helpful?
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Jamie T.
JT
Director, Customer Service Strategic Projects
Education Management
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about KnowledgeOwl?

Simplicity. Easy to setup and assign users to roles. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

Editing can only be done in browser - no option for uploading Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

Streamlining procedures for consistent service. Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about KnowledgeOwl?

Ease of use, flexibility, and the ability to meet my company's KB goals without unnecessary complexity.. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

Single Sing On from multiple source URLs would be very valuable. Review collected by and hosted on G2.com.

Recommendations to others considering KnowledgeOwl:

Talk to existing customers, and then demo their product. Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

Making support documentation available to customers in an easy to use platform. Customer reviews of our KB have been very positive. Review collected by and hosted on G2.com.

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Josh N.
JN
Owner
Business Supplies and Equipment
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about KnowledgeOwl?

Incredible support that goes above and beyond

Clean and simple user interface

Powerful back end Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

The only wish I had, is to have found this product sooner! Review collected by and hosted on G2.com.

Recommendations to others considering KnowledgeOwl:

Reach out to support. They are incredibly helpful Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

We have been very lucky to experience rapid growth due to our unique approaches in our industry. Unfortunately, rapid growth is very dangerous for many companies, because the growth distracts them, and they lose sight of what made the successful in the first place.

We were desperately searching for a solution that would allow us to retain and promote our culture in a simple, but powerful, knowledge base platform. We tested many products, but Knowledgeowl was the simplest and most effective to use. In addition, the support has been incredible. I really feel like they are in this with us, not just selling a product. I highly recommend this product! Review collected by and hosted on G2.com.

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