KnowledgeOwl
Editedit
KnowledgeOwl
By KnowledgeOwl
Show rating breakdown
4.6 out of 5 stars
See all 117 KnowledgeOwl reviews
Save to My Lists
Claimed
Claimed
This profile has been claimed by KnowledgeOwl, but it has limited features.
Do you work at KnowledgeOwl? Upgrade your plan to update branding and connect with profile visitors!

Top Rated KnowledgeOwl Alternatives

Axero
(82)
4.2 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Document360
(437)
4.7 out of 5
Guru
(2,112)
4.7 out of 5
See all KnowledgeOwl Alternatives

KnowledgeOwl Reviews & Product Details - Page 11

Editadmin

KnowledgeOwl Overview

Editedit
What is KnowledgeOwl?

Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team is always here to help you get the most out of your KnowledgeOwl subscription. Our customers' favorite features include: - Full Branding and Theming Control, plus private domain at all subscription tiers - WYSIWYG Editor plus the ability to edit source HTML - Embeddable contextual help widget to surface your knowledge base content in your site or app - Flexible Table of Contents organization and navigation - Advanced Security and Restricted Access options - All themes are mobile responsive out of the box - ElasticSearch-based search functionality - Glossary with automatic highlighting and pop-over definition of glossary terms

KnowledgeOwl Details
Discussions
KnowledgeOwl Community
Languages Supported
English
Show LessShow More
Product Description

Knowledge base software

How do you position yourself against your competitors?

KnowledgeOwl is standalone knowledge base software, which means we only focus on features for knowledge bases unlike many all-in-one help desk solutions with ticketing and community forums. For us, knowledge bases are our core product offering rather than a peripheral feature.

As a knowledge management solution, we are one of the most powerful, customizable, and affordable paid software tools on the market. We love helping small businesses, non-profit, and government organizations share information with customers and employees without breaking the bank.

Seller Details
Seller
KnowledgeOwl
Year Founded
2015
HQ Location
Broomfield, CO
Twitter
@knowledge_owl
835 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Description

KnowledgeOwl is a knowledge management software platform designed to help businesses create, manage, and share documentation and knowledge bases. The platform offers user-friendly tools for building online help manuals, FAQs, and internal wikis, enabling organizations to streamline information sharing and improve customer support. KnowledgeOwl caters to various industries, providing customizable templates and robust analytics to enhance knowledge accessibility and user engagement. For more information, visit their website at https://www.knowledgeowl.com.

Kate M.
KM
Overview Provided by:
Kate Mueller
Product & Customer Champion, Resident Cheesemonger at KnowledgeOwl

Recent KnowledgeOwl Reviews

Ceres Abril R.
CR
Ceres Abril R.Mid-Market (51-1000 emp.)
5.0 out of 5
"Information at your fingertips"
It is a very intuitive platform that allows for the creation of quick and efficient knowledge bases.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Knowledge owl"
It is a place to store process docs and information for agents
Read more
AH
Andrea H.Small-Business (50 or fewer emp.)
4.5 out of 5
"KnowledgeOwl for your knowledge base needs"
When we were looking for a knowledge base platform, we wanted the following features: SSO, customize branding options, ability for multimedia, and ...
Read more

KnowledgeOwl Pricing

Base Subscription
$100.00
Per Month
Business Add-On
$275.00
Per Month
Enterprise Add-On
$1,150.00
Per Month
See all 3 KnowledgeOwl pricing levels
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
1 person requested security information

KnowledgeOwl Media

KnowledgeOwl Demo - KnowledgeOwl Base Editor
Organize your articles in categories in your Table of Contents using intuitive drag-and-drop functionality
KnowledgeOwl Demo - KnowledgeOwl Article Editor
Powerful and familiar WYSIWYG editor, with full control of your content's source HTML
KnowledgeOwl Demo - KnowledgeOwl File Library
A library for all uploaded files - any image or document embedded in any of your articles can be found here. Recover deleted files, too!
KnowledgeOwl Demo - KnowledgeOwl Reporting and Analytics
Get a bird's eye view of your content and user feedback
KnowledgeOwl Demo - KnowledgeOwl Security and Restricted Permissions
Protect your content using shared passwords, IP protection, SSO integration, or individual logins
KnowledgeOwl Demo - KnowledgeOwl Theming Tool
A powerful theme editor with intuitive controls, allowing you to create a beautiful, on-brand knowledge base with ease
Answer a few questions to help the KnowledgeOwl community
Have you used KnowledgeOwl before?
Yes

Video Reviews

Review by Sandi O.
KnowledgeOwl review by Sandi O.
Play KnowledgeOwl review by Sandi O.
KnowledgeOwl Review
Review by Barbara R.
KnowledgeOwl review by Barbara R.
Play KnowledgeOwl review by Barbara R.
very helpful
See all video reviews

117 KnowledgeOwl Reviews

4.6 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
117 KnowledgeOwl Reviews
4.6 out of 5
  • Sort By:
    G2 Sort
117 KnowledgeOwl Reviews
4.6 out of 5
  • Sort By:
    G2 Sort

KnowledgeOwl Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for KnowledgeOwlQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Verified User in Internet
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about KnowledgeOwl?

It is a really versatile tool, I love the editing capabilities. It is quite easy to accomplish whatever you need! I love the service too. If something goes wrong, they are quick to fix it. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

Nothing yet that I can tell. I have not run into any issues. Review collected by and hosted on G2.com.

Recommendations to others considering KnowledgeOwl:

Try it, make sure you work with the team, great product! Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

Solving the problem for needing to provide internal resource guide for employees. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Sandy M.
SM
Customer Advocacy Manager
Computer Software
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about KnowledgeOwl?

Our training team uses KnowledgeOwl to promote our webinars. The ability to use templates and copy existing articles means I can create new pages in a snap! Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

Can't think of a thing. I am only using this tool to create landing pages and it works for my needs! Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

Webinar promotion. These articles can be used as landing pages with a clear and prominent call to action! Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Dave T.
DT
Director of Recreation & Facilities
Recreational Facilities and Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about KnowledgeOwl?

Very easy to use. Organizes content in a clear, organized and concise manner. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

Sometimes it times out and you have to log back in. I think that may be something on our end though. Not certain it is a software issue. Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

Collaborating on a large project with a big group of people and a lot of data is much easier thanks to Knowledge Owl. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Megan S.
MS
Systems and Implementation Specialist
Computer Software
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about KnowledgeOwl?

Flexibility of setting up tags, review process / draft mode. Search tags were useful and returned optimized results. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

Unable to copy/paste images. Tedious to have to save all images uniquely when I essentially already have the KB article written and really just need to upload it to KO. Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

Easier access to troubleshoot software issues for clients without having to submit a support ticket with our staff. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Steve F.
SF
Manager of Partner Growth
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about KnowledgeOwl?

The support is incredible. Internally in our own organization, I often tell coworkers how timely and helpful your support staff are. The technology and platform is also great! Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

Nothing so far--this box probabaly should not have a minimum character count Review collected by and hosted on G2.com.

Recommendations to others considering KnowledgeOwl:

Do it. The support is incredible Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

No more need to print expensive paper copies and redistribute to 100+ franchise owners. Video capabilities are also very useful Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about KnowledgeOwl?

It's a convenient way to generate various FAQs and protocols. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

Would like it to be more object oriented and drag and drop to organize topics better. As one topic may start off belonging to a sub category, however over time may become large enough to require it's own category. Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

Offering to customers as a means of instructions or outlining requirements of our software and configurations. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Graphic Design
AG
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about KnowledgeOwl?

Reports on what our users are searching for, tagging articles, easy to use interface on the admin side. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

Nothing to dislike so far in our experience. Review collected by and hosted on G2.com.

Recommendations to others considering KnowledgeOwl:

Do a trial, contact their firendly support and other business who use KO Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

We are building a better knowledge base for our clients that is easily searchable and has a friendly user interface. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Education Management
AE
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
(Original )Information
What do you like best about KnowledgeOwl?

Ease to design and edit. Aesthetics. Mutli platform view. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

Copy and paste-having to first put in word edit.

Wish it could have more options to have drop downs within lists.

Search for items within folders Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

Sharing large amount of resources with my team. Great to have it housed all in one place. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Financial Services
UF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about KnowledgeOwl?

The system is very easy to work on. We enter in guidelines, announcement, and forms daily and KO is a breath of fresh air to do the job! Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

When overwriting a upload in the Library; the cache must be constantly cleared. Review collected by and hosted on G2.com.

Recommendations to others considering KnowledgeOwl:

Great system! Highly recommend it! Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

None Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Education Management
EE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about KnowledgeOwl?

Knowledge Owl is easy to use and the support staff are supremely supportive and responsive! Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

Page formatting does not always do what I want it to do. Bullets and numbering of items are to rigid and difficult to format. I wish it worked more like Word. Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

We maintain all of our company training documentation, policy and process documentation and deployment, go-to resources of how-to and best practices instructions and checklists.

Every department and location, across 13 states uses our Knowledge Base. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

KnowledgeOwl Comparisons

Compare KnowledgeOwl vs. Guru
Compare KnowledgeOwl vs. Guru
KnowledgeOwlVSGuru
Compare Confluence vs. KnowledgeOwl
Compare Confluence vs. KnowledgeOwl
KnowledgeOwlVSConfluence
Compare KnowledgeOwl vs. Document360
Compare KnowledgeOwl vs. Document360
KnowledgeOwlVSDocument360
Compare KnowledgeOwl ratings to similar products

Explore More

Writeup
Last In, First Out (LIFO)
Quasi Contract
Types of Advertising
Medium of Exchange
Natural Language Understanding (NLU)
Hybrid Workplace Trends in 2022
Household Employee
Pros and Cons Details
KnowledgeOwl