I love the modstore content! The material cannot be beat! The update / refresh rate on new content is phenomenal. I also love how we can customize our phishing templates.

The reports aren't the greatest. I feel like we should be able to fully customize those.

Awareness. It's critical for our success as a toll road to be aware of all of the new templates.

it provides a massive variety of trainings to choose. It pretty much cover all the security awareness you need without looking for somewhere else.

The best training courses are restricted to different level of subscription. In other words, you get what you pay for. The lowest subscription only gives enough training. It would be great if it provides a bit more.

It delivers timely updates on cybersecurity threats and promotes awareness across the workplace. Users have consistently praised its relevance and practical value.

KnowBe4's KSAT platform is very easy to use, covers most areas of security awareness training, and is a very easy setup for all items.

There is nothing I can say bad about the platform. While I do have some ideas for additional changes that I personally desire, there is nothing holding me back from my day to day tasks.

We are covered on all areas of security awareness, as well as all desired remedial training due to simulated phishing failures.

KnowBe4 gives all the tools I need to create a training program and helps automate it to reduce administration time.

The platform could benefit from additional training modules, particularly in the micro focused area.

It introduces risk concepts to our users and gauges understanding and adherence to best practice.

Being able to monthly test and train out team members on all different types of emails that can compromise our company. We have dynamic groups to automatically add and remove team members from certain testing groups and makes it easy to review what we will sending out each month for those team members. Reporting helps me keep leadership informed how well our team members our helping us keep our company safe.

Since we primarily work with the transport/distribution we have to make more of our own templates instead of using ones provided.

Team members throughout the organization are constantly emailing for our business. This training helps train out team member to stop and think before they click.

User administration and compliance. The ability to export training content.

Metrics from PhishER plus are not available for either reporting or smart grouping.

Keeping team members up to speed with industry trends by constantly testing them. The store provides new content quite often.

KnowBe4 makes it easy to assign cyber-security training to users, whether they've failed a phishing test, or if it's mandatory annual/quarterly training. I also like how we are able to modify the simulated phishing emails and their relative difficulty.

The only minor downside I can think of is no built-in option for administrators to reset users' passwords.

KnowBe4 helps us get information about which users are at risk for phishing and who may need additional training.

What I like is that it has many training material, the content of said material. I like extensive the documentation is so we can ensure email deliverablitly and our email security system does not block it. I like the versatility of the templates for phishing and how it has different difficutly levels.

I dont think there is a down side. I guess the one downside is you MUST use your customer success manager to ensure you have it properly configured.

We want to ensure users dont click on phishing emails.

End users must be educated on the techniques that could cause a security issue. This training helps keep them informed.

There has been some chatter about not having time for training. Maybe some of the modules could be shorter and just as effective.

Hopefully reducing the chance that someone will click on a link or respond to a text message without thinking it through first. I believe it is effective as some end users will reach out and ask questions when an email seems suspicious.

Phshing simulations are getting better and better. Plus, user risk profiles makes it easier to manage training.

Some trainings are outdated. Need more tranings to be included for non-tech user base.

It helps run phishing simulations smoothly. Helps us prepare better for BEC compromise.