Knock CRM Pros and Cons

The Knock CRM is a one-stop shop for all things multifamily leasing, operations, and marketing. Knock's has various high-quality tools when it comes to data, communications, and automations. The support and knowledge center are very helpful. Review collected by and hosted on G2.com.

With a large portfolio of properties, the roll-out and integration of Knock was more challenging and complex than expected. It would be nice to have an easier and faster set-up process. Review collected by and hosted on G2.com.

The upside of using Knock is that it integrates with our PMS software. You see in-real time activity, love that it tracks follow up and it has easy to access data reporting Review collected by and hosted on G2.com.

Sometimes info I'm updating is not saving within the mapped sources section, there can sometimes be a disconnection within the integration section, also wished there was further integration with other social platforms like Instagram Review collected by and hosted on G2.com.

Knock is easy to use and integrates flawlessly into our systems. Our onsite staff finds it very helpful to keep track of their prospects. To be honest, I have not used another platform that competes with Knock. Review collected by and hosted on G2.com.

The only downside is sometimes the integration can be a little finicky and take a little longer than desired. The integration piece could be made more efficient. Review collected by and hosted on G2.com.

Knock's customer service and training platform hit it out of the park for Western Wealth Communities. They provide detailed analytics for our leadership team, making marketing and conversion discussions easy. The engagement scores drive our teams to be active with our prospects ensuring every lead is being touched and our marketing dollars are being well utilized. Company insights allow our Training Department to review on a weekly basis and determine what additional training needs to occur in order to increase our conversion for CPL and tours. Knowing what advertising partners are delivering quality leads allows our marketing department to make informed decisions on sources, and maximize our spending across the portfolio. Knock is the true definition of a partner, not just a vendor. They assist us in not only the rollout of new services such as knock tours but the training of our teams. I can not give them enough praise for making my job as a Training and Marketing Director easier! Review collected by and hosted on G2.com.

There is a learning curve, like any program we implement onsite, and our teams need to dedicate time to go through the training platform and sessions offered. I wish that more on-demand classes were offered where they can work with a rep 1x1. Recently we have been partnered with a team that offers this and it has been a game-changer. Review collected by and hosted on G2.com.

Excellent for tracking all correspondences, dates, times, etc. It's so fun to use too! Thank you for making such a great product! It's user-friendly, and the team can jump in and help each other with follow-ups for all leads and resident communications. Here is something big I want to mention too. I used KNOCK to assist me in proving our consistency in our communication with a difficult situation with one of our residents. So even though we lean 100% on KNOCK for our leads, it also helps daily management. Thanks again! Review collected by and hosted on G2.com.

I cannot think of anything that I dislike. Review collected by and hosted on G2.com.

Knock is easy to use and easy to roll out. Our onsite teams adopted the program very quickly. Knock helps our teams perform at their best, streamlining day-to-day activity and making every prospect in our pipeline count. The analytics is impressive and provides accurate lead attribution data to our marketing department and performance metrics to our training department. Knock is very flexible with a variety of settings to accommodate our needs for our procedures in each community. The best thing I like about our experience with Knock Team is their responsive customer service. They are always available. Moriah, Kevin, and Sean are great to work with! Review collected by and hosted on G2.com.

A few integration hiccups with our PM software, but nothing significant. I do appreciate the workarounds and eagerness of their team to address it and provide future enhancements. Review collected by and hosted on G2.com.

Calendar scheduling is super easy to use for our whole team. Helps us schedule more tours and prospects in a day. Review collected by and hosted on G2.com.

Nothing that I can think of would be a benefit to this product. Review collected by and hosted on G2.com.

Our company absolutely loves this CRM. This is the first and only CRM that I have had site teams fall in love with and regularly use. It forces the hand on follow-up, has a great scoring metric, and kicks out some of the most useful reports without any unneeded fluff. Thanks, Knock! Review collected by and hosted on G2.com.

Nothing to dislike! This software covers all needs. Review collected by and hosted on G2.com.

Knock is an all-around standout in the CRM space that serves the interest of all stakeholders. The product is easy to learn and simple to use, and their team offers fantastic ongoing support to onsite teams. From a corporate level, you have access to all the reporting and KPI data you could ever need. As an owner, you can take comfort in knowing your leads are being well managed and your ROI accurately tracked. On top of it all, Knock has proven to be a great partner and provides first-class service and support and continues to show their commitment to a long-term partnership by the continued investments they make in their product. Review collected by and hosted on G2.com.

Nothing! Any challenges or obstacles we've thrown at the Knock product team have been met with solutions or creative workarounds. One of the best things about Knock is its continued innovation and an ever-evolving, improving product. Review collected by and hosted on G2.com.

It helps keep up with prospects and what has been done all in one area. Review collected by and hosted on G2.com.

It can be so on catching duplicates or requesting to merge duplicates Review collected by and hosted on G2.com.