Klearcom Platform Reviews & Product Details

Elevate your customer experience with Klearcom Discovery, the ultimate solution for IVR and phone system testing. Designed for businesses of all sizes, Klearcom Discovery provides comprehensive end-to-end call path testing, ensuring seamless performance across 96+ countries. Our platform identifies and resolves issues in real time, offering detailed analytics to optimize your IVR systems. Enhance efficiency, reduce downtime, and deliver superior customer satisfaction with Klearcom Discovery. IVR Mapping: Map the IVR in its entirety and discover every single IVR option, reporting on the IVR messaging in 40+ languages and translating it back to English. Uncover IVR intent whether speech or DTMF options and call transfer are working correctly. Local Discovery: Discover what the IVR experience is like from within 95+ countries. Using our local call servers we can dial the TFN/DID and map out the IVR experience exactly as your customers do in that country. Automation With Zero Integration: With Klearcom Discovery module, you just need to provide the IVR number. No integration with systems is required, nor outdated IVR visio's needed. IVR Discovery automatically discovers IVR options, transcribes messages, and translates them into English. Call Flow & Call Transfer Verification: Verify that the call flows within the IVR system are correctly designed and that callers are guided through the expected menus and prompts with calls being transferred correctly including transfer outs to 3rd parties. Poor Audio Quality: Audio quality is measured using the ITU standard MOS. We measure MOS audio quality at every stage of the call from carrier leg, to each IVR option and down to end agent using a single test. We measure audio quality based on the actual audio received as your customers do and dont require dummy call paths with PESQ/POLQA files which do not represent the actual customer experience. Speech IVR/Voicebot Validation: Klearcom tests the effectiveness of IVR intent engines to ensure accurate interpretation of local languages in each country. E.g. If you want to test that your Speech IVR is working with French in France, Japanese in Japan or Germany in Germany we have you covered. You can create voice prompts with different personas for each language also testing faster cadence or high/low pitching. No Installation Required: Our solutions are non-intrusive, requiring no setup or hardware implementation. We offer localized testing in each country for a true, authentic customer experience replication. Discovery tests the full customer call path, from customer number to the end agent, regardless of contact center configuration or software. We are provider agnostic and offer MOS Audio Quality Benchmarking, agent quality testing, automated speech and DTMF navigation, multilingual transcription, outbound quality, and 24/7/365 managed support.

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Overview Provided by:

Ian Dunne