Kickserv Pros and Cons

Kickserv has pretty much everything you need to run a dispatch business. We are able to send estimates, send invoices, track our guys time on each job, we are also able to take credit card payments, send reciepts and see if the customer viewd the invoice or n ot. We love this program. Review collected by and hosted on G2.com.

If you are not a tech-savvy kind of person, it is a little harder to get used to where verything is, but once you get the hang of it, it is extremly helpful in our day-to-day duties. The support team of Kickserv is very very helpful. They respond quickly as a smaller business and we love to support other small businesses like Gary's Electric. We use this sytem everyday, multipe times a day and iut makes our lives so much easier. Review collected by and hosted on G2.com.

The team and I use Kickserv 7 days a week, once you become familiar with their software navigating is a breeze. The most difficult part of the implementation was the time involed, but that is inhearant with the implementation of any software. We did encounter some trouble when integrating our QuickBooks, but the error was on the side of our QuickBooks account itself and when reaching out to customer support for assistance in resolving our issue, their response time was fast and got us back on track without any headache.

Having everything at our fingertips and all in one place has improved efficiencies for us pretty dramatically. The ability to create and send estimates, receive approvals, communicate with customers and receive payments much faster! Customer feedback has been positive also, the customer center offers a lot of information, ultimately reducing the frequency of phone calls & emails, creating more time for us to stay ahead! Review collected by and hosted on G2.com.

I can't say that there's anything really that I dislike, but there's always room for improvement. Kickserv is great at providing the ability to submit feedback and suggestions to continue growing its capabilities, and they offer transparancy with the improvements that have been put in place. Review collected by and hosted on G2.com.

Kickserv has helped me completely organize and automate a good chunk of my small business. Before Kickserv we were using paper notes and invoices and scheduling using our head and where we could remember we said we'd go. Now with Kickserv we have opened up a clear, concise, and easy to use communication channel between us and our customers. Thank you Kickserv for helping me create that experience for me and my customers. Review collected by and hosted on G2.com.

Nothing. Kickserv is very easy to use and connect with QBO. They are very quick to help with any issues I may have and are quick to help fix any issues as well. The customer service is fantastic. Review collected by and hosted on G2.com.

Started using it in the office and it has been very easy to get the hang of. It is very straight forward and helps so much with organisation in an office. We use it everyday and if there are ever any issues we email the customer support line and they are usually very helpful. Review collected by and hosted on G2.com.

Can log you out sometimes randomly, but I'm sure that is just a glitch or bug and that it will be fixed soon Review collected by and hosted on G2.com.

Highly accessible and intuitive to use. Very seldom is there a problem that needs tech support to solve. Review collected by and hosted on G2.com.

Occasionally some of the filters under the job section and others can include redudanices from the prior month. Review collected by and hosted on G2.com.

One of the best features of Kickserv is the integrated map. We are a mobile business and once a tech clicks on a job, they can easily click on directions without having to use a seperate app. The invoicing is super easy and it integrates with Quickbooks which is a huge help for our business. Review collected by and hosted on G2.com.

The only thing i would change is that I wish we were able to enter new part numbers into Kickserv while doing estimates/invoices. We currently have to still do that through Quickbooks and then sync it before we can do an estimate. Review collected by and hosted on G2.com.

Kickserv is easy to use and the platform it provides fits our need. It's easy to integrate our other operations within Kickserv. It's very easy to use and the customer support is great! always quick to reply with assistance! Review collected by and hosted on G2.com.

I only dislike a few features. Not being about to change the taxes within an existing job if it is changed on the profile. Also that the tasks to not auto generatee who is setting them. Review collected by and hosted on G2.com.

Easy to use interface, scheduling is straightforward and keeps our staff organized for their appointments Review collected by and hosted on G2.com.

Syncing with Quickbooks has been problematic, a few minor issues with scheduling repeat clients. Review collected by and hosted on G2.com.

We find it extremely easy to use and customize. We've used it for over 14 years and are finding new features all the time. We love the custom reports and the ability to have both office and technicians track their productivity in one software. The customer support is awesome. Review collected by and hosted on G2.com.

We'd like updates more often and continued improvements but the system still works really well. Review collected by and hosted on G2.com.

I like using kicker for a plumbing business because it allows communication in the field and office seamlessly. I also like that we can notify the technician that he has received a job through the notify button very easily. Also, we really like that you can jobs from the calendar. Review collected by and hosted on G2.com.

The only thing I don't like about it is that it seems like accounting integration is a little behind. I wish that it wasn't just QuickBooks that we could use because QuickBooks is really expensive. If we could intergrate with another accounting software that was not as expesive as quickbooks, that would be ideal. Review collected by and hosted on G2.com.