Kickserv Features
What are the features of Kickserv?
Before the Job
- Calendar
- Dispatch
- Roles
- Booking
On the Job
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Field Sales
After the Job
- Reports
- Invoicing
Customer Management
- Communication Tools
Service Management
- Ticketing
- File Attachment
- Estimates and Invoicing
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Before the Job
Calendar | Based on 96 Kickserv reviews. Uses the calendar tool to determine field workers who are free for the job. | 89% (Based on 96 reviews) | |
Dispatch | Based on 85 Kickserv reviews. Notifies field service workers of their upcoming assignments. | 90% (Based on 85 reviews) | |
Roles | Based on 93 Kickserv reviews. Allows users to see tasks according to permissions and roles. | 92% (Based on 93 reviews) | |
Booking | Allows clients to book jobs through the desktop page or within the app. This feature was mentioned in 90 Kickserv reviews. | 88% (Based on 90 reviews) |
On the Job
Location | Based on 63 Kickserv reviews. Tracks employee location to ensure timeliness. | 87% (Based on 63 reviews) | |
Employee Communication | As reported in 85 Kickserv reviews. Enables communication within the app from manager to field service employee. | 86% (Based on 85 reviews) | |
Behavior Monitoring | Monitors behavior in the field. 73 reviewers of Kickserv have provided feedback on this feature. | 80% (Based on 73 reviews) | |
Client Notifications | Notifies clients, should any delays or mishaps occur. 82 reviewers of Kickserv have provided feedback on this feature. | 86% (Based on 82 reviews) | |
Field Sales | Includes some ability to serve as a sales and ordering application. This feature was mentioned in 65 Kickserv reviews. | 85% (Based on 65 reviews) |
After the Job
Reports | Creates reports that reflect field performance either as a team or individually, to review productivity. This feature was mentioned in 88 Kickserv reviews. | 84% (Based on 88 reviews) | |
Invoicing | Sends invoices through the software and allows clients to pay on the spot. 89 reviewers of Kickserv have provided feedback on this feature. | 90% (Based on 89 reviews) |
Customer Management
Self-Service Portals | Provides a customer portal to allow self-service service requests and ticket tracking. 17 reviewers of Kickserv have provided feedback on this feature. | 92% (Based on 17 reviews) | |
Customer Profiles | Based on 17 Kickserv reviews. Stores key customer information in a CRM database. | 96% (Based on 17 reviews) | |
Communication Tools | As reported in 18 Kickserv reviews. Offers SMS and/or email communications to update customers on job status. | 95% (Based on 18 reviews) |
Service Management
Field Scheduling | As reported in 18 Kickserv reviews. Offers scheduling tools to support field dispatch for on-site repairs. | 94% (Based on 18 reviews) | |
Ticketing | Manages ticket intake and queue for repair and service jobs, including technician assignment and status tracking. This feature was mentioned in 18 Kickserv reviews. | 95% (Based on 18 reviews) | |
File Attachment | Based on 18 Kickserv reviews. Allows documents and images to be attached to repair orders. | 94% (Based on 18 reviews) | |
Estimates and Invoicing | Generates estimates and invoice documents for customers. This feature was mentioned in 18 Kickserv reviews. | 93% (Based on 18 reviews) |
Business Management
Multi-site Management | Based on 17 Kickserv reviews. Manages multiple repair shop locations in one central interface. | 93% (Based on 17 reviews) | |
Point of Sale | Based on 17 Kickserv reviews. Processes customer payments and handles receipting for repair and service jobs. | 92% (Based on 17 reviews) | |
KPI Tracking and Reporting | As reported in 16 Kickserv reviews. Stores financial, labor, and business data to monitor revenue, average job times, and other key performance indicators. | 95% (Based on 16 reviews) | |
Contract Management | Based on 15 Kickserv reviews. Assists with corporate contracts for managed service agreements | 93% (Based on 15 reviews) |
