This software is very easy to use and very well fulfills the expectations of our company, the best thing is that it has several customization options, which makes the work much more concrete because they are always adding new features, the software is indispensable. Our clients can access from any place and from any platform, it gives us a great amount of control and personalization for our business Review collected by and hosted on G2.com.
It does not have anything to displease us, since it closely matches our way of working in the company, although the software would be much better if there were enough comments fields in the configuration functions Review collected by and hosted on G2.com.
Video Reviews
Great product for small business
171 out of 172 Total Reviews for Kickserv
Overall Review Sentiment for Kickserv
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The team and I use Kickserv 7 days a week, once you become familiar with their software navigating is a breeze. The most difficult part of the implementation was the time involed, but that is inhearant with the implementation of any software. We did encounter some trouble when integrating our QuickBooks, but the error was on the side of our QuickBooks account itself and when reaching out to customer support for assistance in resolving our issue, their response time was fast and got us back on track without any headache.
Having everything at our fingertips and all in one place has improved efficiencies for us pretty dramatically. The ability to create and send estimates, receive approvals, communicate with customers and receive payments much faster! Customer feedback has been positive also, the customer center offers a lot of information, ultimately reducing the frequency of phone calls & emails, creating more time for us to stay ahead! Review collected by and hosted on G2.com.
I can't say that there's anything really that I dislike, but there's always room for improvement. Kickserv is great at providing the ability to submit feedback and suggestions to continue growing its capabilities, and they offer transparancy with the improvements that have been put in place. Review collected by and hosted on G2.com.
Clear easy viewing of appointments on a calendar screen. Easy to put jobs and estimates in. Messaging clients through the app is easy as well. Review collected by and hosted on G2.com.
If you are on week 2 of the month and enter info into a job and want to go back to week 2 of the calendar, you either have to hit the back button enough times to return to that week or hit the calendar button and then change the week. It does not return to the week you were working in. Review collected by and hosted on G2.com.
The ease of scheduling and changing appointments if needed. Also Customer service has been outstanding if we have any issues. Review collected by and hosted on G2.com.
Still a little glitchy but overall you can work through it. Review collected by and hosted on G2.com.
i was losing jobs working a paper system. Now i can schedule follow ups in a year. And the price is great. I shopped at least 12 software companies, before i decided to go with kickserv. If you have a question you can call and talk to someone. I am impressed. Review collected by and hosted on G2.com.
Can't think of anything. It is making me write more . Great software. Review collected by and hosted on G2.com.
Helps to correlate and report on jobs won vs lost and allows me to track individual job profits. Review collected by and hosted on G2.com.
The only thing I don’t like is that it takes a higher subscription rate in order to add in external payments. Review collected by and hosted on G2.com.
The ability to confirm that customers have viewed invoices and estimates. In terms of bang for buck, Kickserv is one of the best. Review collected by and hosted on G2.com.
Lack of customizable fields and image integration. Review collected by and hosted on G2.com.
Kickserv has pretty much everything you need to run a dispatch business. We are able to send estimates, send invoices, track our guys time on each job, we are also able to take credit card payments, send reciepts and see if the customer viewd the invoice or n ot. We love this program. Review collected by and hosted on G2.com.
If you are not a tech-savvy kind of person, it is a little harder to get used to where verything is, but once you get the hang of it, it is extremly helpful in our day-to-day duties. The support team of Kickserv is very very helpful. They respond quickly as a smaller business and we love to support other small businesses like Gary's Electric. We use this sytem everyday, multipe times a day and iut makes our lives so much easier. Review collected by and hosted on G2.com.
Kickserv has helped me completely organize and automate a good chunk of my small business. Before Kickserv we were using paper notes and invoices and scheduling using our head and where we could remember we said we'd go. Now with Kickserv we have opened up a clear, concise, and easy to use communication channel between us and our customers. Thank you Kickserv for helping me create that experience for me and my customers. Review collected by and hosted on G2.com.
Nothing. Kickserv is very easy to use and connect with QBO. They are very quick to help with any issues I may have and are quick to help fix any issues as well. The customer service is fantastic. Review collected by and hosted on G2.com.
Easy integrations with QuickBooks and other Software. Mobile app is easy for our staff. Setting up new customers is simple. Customer service is the BEST! Review collected by and hosted on G2.com.
The training is available and companies should make sure they utilize it. Review collected by and hosted on G2.com.
