Keyhole Pros and Cons

Clean, simple, beautiful interface unlike many social tools which are so poorly designed they are next to unusable. Review collected by and hosted on G2.com.

Nothing really. I guess price is something that I always have to justify. I would love a bit more out of the box on the standard plan. Review collected by and hosted on G2.com.

I like the price point of the software and the features that are included. I totally feel like you get what you pay for when it comes to using Keyhole and their different tier packages. Review collected by and hosted on G2.com.

I felt that it did indeed take me just a little bit more time than I had anticipated to get familiar with how to use the software. Once I did get familiar with it, I liked it! Review collected by and hosted on G2.com.

Keyhole is an excellent tool for providing basic insights about social media accounts and tracking social media conversations. As a college professor, I have found it to be a great way to introduce students to social media analytics. Review collected by and hosted on G2.com.

I haven't encountered any downsides to Keyhole. Review collected by and hosted on G2.com.

Dashboard are great - can use as is in reports. Supports influencer tracking and we use it to track corporate campaigns. Review collected by and hosted on G2.com.

Chat support can sometimes be delayed / not as helpful as competitors Review collected by and hosted on G2.com.

What I like so far is how easy and manageable the website is. Customer services are great too and easy to get ahold of. Review collected by and hosted on G2.com.

The only thing is the number of trackers they provide. I wish there would be an opportunity for them to add more trackers instead of the standard 5. Review collected by and hosted on G2.com.

The interface - very straightforward and simple to use Review collected by and hosted on G2.com.

That I now need to speak to someone/make an appointment to reactivate my account Review collected by and hosted on G2.com.

The dashboard is great. My clients love to see how their posts are performing. Review collected by and hosted on G2.com.

Branding. Even with the upgrade and adding my logo, the Keyhole logo is still on downloads. Review collected by and hosted on G2.com.

The dashboard encapsulates a detailed overview of your entire campaign and mentions all details and KPIs that you need. The metrics given on keyhole are unmatched and help us in setting KPIs and measuring results accordingly. The layout is also very user friendly and everything is exportable so that's wonderful. Review collected by and hosted on G2.com.

They have changed their policy and stopped showing historical data now. It used to be very convenient. Also wish after Instagram's recent API update we could still track the hashtag & timeline deliveries. Review collected by and hosted on G2.com.

I like that I can track outside web mentions what other people are saying about my company, as well as the ability to find influencers based on who is already talking about our company. It is also great to have one dashboard in which I can follow high rate analytics for all of our social domains, instead of jumping from each individual platform. Review collected by and hosted on G2.com.

It was a little different from the free trial. I think that besides the call with customer support if there was a video to help you catch all the little details of Keyhole would be great. Review collected by and hosted on G2.com.

As an early user of Keyhole, I was very impressed with the features it has that I can't get anywhere else. It is helpful for when I am analyzing volume of branded keywords during promotions and events. I like being able to see which influencers are contributing to the social activity. Review collected by and hosted on G2.com.

The pricing has been a limiting factor for us, since we don't always have need of multiple keywords or accounts. A "mini" plan for 1 keyword and 1 account would be helpful so that it can be a quick finger on the pulse of only the most important keyword or hashtag we want to track when we don't have need of more than 1. Review collected by and hosted on G2.com.