Keepit Pros and Cons

Keepit simply works - it does run on the servers of Keepit, I don't need to allocate disk space for it, and they also keep in mind that I need to stay GDPR compliant, so they host the data inside Europe when I am a European customer. It does cover what we need and the restore process is simple. Also, the data is stored in a format that I can download and work with. So, even when the target system (e.g. Dynamics or Exchange Online) is unavailable, I can still download the data and "work" with it - some data is stored as JSON, so I can write custom code to work with it. Integration with Dynamics, Exchange Online, Teams, SharePoint, and OneDrive for Business was very easy. Review collected by and hosted on G2.com.

The only thing I dislike about Keepit is that some few error messages are not as clear as they could be. But the support is always vera helpful. Review collected by and hosted on G2.com.

It can backup multiple tenant under the same login/portal, which is great for us. You can also restore across tenants too, which assist with migration projects and saves costs. I have testes this with our France office and can import their mailboxes to our UK tenant, very quick and accurate too. Review collected by and hosted on G2.com.

Not much to not like, we have been using it for almost a year and it has been great for us. We have had to use it occasionally and it has saved us a few headaches for sure. Review collected by and hosted on G2.com.

Well first I like its ability to backup Power BI directly and do not have to do a lot of workarounds. The implementation was straight forward, and we can review it every day with the convieniant dashboards. Review collected by and hosted on G2.com.

I feel like some of the customer support is cumbersome. there is a lack of integrations available for a SaaS solution. I expected more. Review collected by and hosted on G2.com.

Keepit provides a reliable cloud backup solution, eliminating the need for on-premises infrastructure. It ensures data security and accessibility without additional hardware investments. Review collected by and hosted on G2.com.

The console interface could be more user-friendly. Some configurations are not intuitive, making navigation and setup more complex than expected Review collected by and hosted on G2.com.

Keepit is simple and easy to learn. It solves the problem objectively and without prolonged steps. Review collected by and hosted on G2.com.

I actually don't have any complains about it. It satisfies my company without any gaps. Review collected by and hosted on G2.com.

Restoration of Salesforce backups is quick and much easier than our previous system. Review collected by and hosted on G2.com.

One or two issues with hitting API limits with our Salesforce backup, this seems to have now been sorted. Review collected by and hosted on G2.com.

Ease of use, The setup process was incredibly straightforward. Even for someone with minimal technical knowledge, I was able to configure the backup system in just a few clicks. Review collected by and hosted on G2.com.

Customization, some advanced settings are not easily accessible or customizable, making it difficult for users who want more control over their backup configurations. Review collected by and hosted on G2.com.

Simple and very comfortable user interface for managing backups and mainly for restore files, folders. Review collected by and hosted on G2.com.

For now I have nothing what is strictly negative for me (for our company) Review collected by and hosted on G2.com.

Keepit is a solid backup solution that paves over all the gaps native Microsoft O365 backup leaves behind. You can backup your Office 365 Suite (Exchange, Sharepoint, OneDrive) incrementally and keep as much of it as you like since they throw unlimited storage at you. Setting up the jobs is easy as well, with a few clicks inside your O365 admin console and away you go, with an intuitive interface enough interface that populates within an hour or two from sign-up. Support has been good as well, and are very responsive, i.e. you'll usually get an answer in a couple of hours if you write in. If and when you do have to restore anything from backup, the options for outputting said recovery data are flexible-- I believe I've been presented with the option to restore an entire mailbox to a point-in-time, recover just a selection of mailbox/onedrive/sharepoint items, to generating a .PST and downloading it locally for safekeeping-- awesome! Oh, and for what it does, the price is very keen. You won't have to haggle with managers or owners to justify Keepit's implementation. Very good product from a world-class company. Review collected by and hosted on G2.com.

The only problems I've come across are in the somewhat Byzantine ordering and renewal process as an MSP. Maybe it's just me, but I seemed to have to communicate quite a lot back and forth with an inside sales rep to renew for a year, which, after all that, ended up happening automatically anyway, so I'm not sure why we had to fuss. Review collected by and hosted on G2.com.

Creating the connector is easy, we configured it in few time. Also using the platform is easy, it is clear to me there is a good designing team for user interface. We had a big issue in the past and we solve it thanks to keepit. Review collected by and hosted on G2.com.

I cannot see any downside in my opinion. Review collected by and hosted on G2.com.