Compare this with other toolsSave it to your board and evaluate your options side by side.
Save to board

Keeping Reviews & Product Details

Profile Status

This profile is currently managed by Keeping but has limited features.

Are you part of the Keeping team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

Pricing

Pricing provided by Keeping.

Essential

$14.00
1 User Per Month

Advanced

$24.00
1 User Per Month
View More Pricing Information

Keeping Integrations

(3)
Integration information sourced from real user reviews.

Keeping Media

Keeping Demo - Communicate Status
Set the status for your tickets to keep your team in sync.
Keeping Demo - Shared Notes
Add private notes to your support tickets.
Keeping Demo - Collision Detection
Advance collision detection keeps multiple team members from replying to the same customer.
Keeping Demo - Advanced Reporting
Track your team's response time, and use the analytics to improve.
Keeping Demo - Multiple Mailboxes
Add multiple shared mailboxes.
Keeping Demo - Automate with Workflows
Use Workflows to automatically assign, set status or priority based on your own rules.
Product Avatar Image

Have you used Keeping before?

Answer a few questions to help the Keeping community

Yes
Yes

Keeping Reviews (68)

View 1 Video Reviews
Reviews

Keeping Reviews (68)

View 1 Video Reviews
4.5
69 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and seamless integration with Gmail, which simplifies email management and enhances team collaboration. Many appreciate how it helps keep communication organized and reduces the risk of missed messages. However, some users note that the mobile experience could be improved.

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Here's how.
Fred D.
FD
COO
Small-Business (50 or fewer emp.)
More Options
"Tried them all-- Keeping is perfect for our startup"
What do you like best about Keeping?

Exactly the features we needed without a lot of other stuff-- gmail integration, automatically pick up cc'ed addresses into ticket, collision detection (alert that one of your stuff members already started responding.) Pricing is fair. Review collected by and hosted on G2.com.

What do you dislike about Keeping?

Just a little slow to pick up proactive tickets. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Small-Business (50 or fewer emp.)
More Options
"Nice tool, but could be improved"
What do you like best about Keeping?

- Fast setup

- Fast support

- Easy setup with aliases at Gmail Review collected by and hosted on G2.com.

What do you dislike about Keeping?

- wrong notifications

- wrong signatures - they have to be setup manually

- the rules for forwarding e-mails (out and in Keeping) could be written in advance Review collected by and hosted on G2.com.

Verified User in Sports
US
Small-Business (50 or fewer emp.)
More Options
"Very efficient with very helpful support when needed"
What do you like best about Keeping?

Very easy to assign tickets and to see what each member of the team has in progress Review collected by and hosted on G2.com.

What do you dislike about Keeping?

Sometimes a bit slow to load in the Asia Pacific region, mostly due to internet speed Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Small-Business (50 or fewer emp.)
More Options
"Amazing application for support teams"
What do you like best about Keeping?

Is integrated in gmail as an extension of chrome. Review collected by and hosted on G2.com.

What do you dislike about Keeping?

It's not the same in the mobile android version Review collected by and hosted on G2.com.

Verified User in Construction
UC
Small-Business (50 or fewer emp.)
More Options
"Keeping Review"
What do you like best about Keeping?

I like that Keeping makes it easy to track responses to inquiries and also close spam messages easily. Review collected by and hosted on G2.com.

What do you dislike about Keeping?

It is one extra step to find or see emails that are unread in my Inbox. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
UE
Small-Business (50 or fewer emp.)
More Options
"Useful for work."
What do you like best about Keeping?

It is easy to change an email into a ticket for others to use. Review collected by and hosted on G2.com.

What do you dislike about Keeping?

Emails are set to different tabs too easily, causing things to be lost. Review collected by and hosted on G2.com.

Daniel W.
DW
Owner
Small-Business (50 or fewer emp.)
More Options
"Fantastic and affordable for small business"
What do you like best about Keeping?

Great support. Easy usage. Constantly updating and improving Review collected by and hosted on G2.com.

What do you dislike about Keeping?

Wish that it had better mobile support as it's lacking currently Review collected by and hosted on G2.com.

Verified User in Construction
UC
Small-Business (50 or fewer emp.)
More Options
"Great for Small Business!"
What do you like best about Keeping?

Ease of use between teammates. We can all see what emails come in and assign them to proper person. Review collected by and hosted on G2.com.

What do you dislike about Keeping?

Does not integrate with Solve360 - our CRM software. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business (50 or fewer emp.)
More Options
"Keeping, positive experience"
What do you like best about Keeping?

Cleanly integrated right into GMail, reliable and robust. Review collected by and hosted on G2.com.

What do you dislike about Keeping?

Expensive for small volume email, but I understand entry level option coming soon. Review collected by and hosted on G2.com.

Questions about Keeping? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Ask about Keeping
Ana S.
AS
Ana Starc Žagar
•
Last activity almost 4 years ago

Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?

1 Upvote
2
Join the conversation
View all Discussions

Pricing Options

Pricing provided by Keeping.

Essential

$14.00
1 User Per Month

Advanced

$24.00
1 User Per Month
View More Pricing Information
Keeping Comparisons
Product Avatar Image
Hiver
Compare Now
Product Avatar Image
Drag
Compare Now
Product Avatar Image
Gmelius
Compare Now
Keeping Features
Ticket Creation User Experience
Ticket Response User Experience
Workflow
Email to Case
Notes
Internal Discussion
Assignments and Tasks
Performance Tracking
Email Tracking
View More Features
Categories on G2
Help Desk
Shared Inbox
Explore More
Best AI assistants for meeting scheduling and follow-ups
What is the top-rated medical practice management solution for compliance?
Best software for multi-channel content performance tracking
Best AI assistants for meeting scheduling and follow-ups
What is the top-rated medical practice management solution for compliance?
Best software for multi-channel content performance tracking
What are the top free third party supplier risk management software
Popular sales intelligence services for retail business
Pros and Cons Details
Product Avatar Image
Keeping