Keeping Reviews & Product Details

Simplicity, few features growing only for necessary aspects. Review collected by and hosted on G2.com.

No downside. Perhaps it is missing a little bit more analytics. Review collected by and hosted on G2.com.

Onboarding new users is simple and it's a simple and easy to use interface. Review collected by and hosted on G2.com.

Needs more admin controls.such as restricting who can assign incoming emails. Review collected by and hosted on G2.com.

I like that multiple users can manage incoming business emails Review collected by and hosted on G2.com.

Sometimes emails go into the spam box and I miss responding to them in a timely way Review collected by and hosted on G2.com.

Easy set up process. Great support for the minor issues we've encountered Review collected by and hosted on G2.com.

Limited audit trail e.g. can't see which agent deletes a message. Review collected by and hosted on G2.com.

I think the collaboration and integration with the mail is what I like about it.Also the tracking of the ticket is much easier with a really quick setup and the UI is really eye catchy. Review collected by and hosted on G2.com.

I think I have a bit security concerns, integrating the mail ID with Keeping and dependancy on google. I use gmail for my business use, and it may not be suitable for that who do not use Gmail as their primary email platform. Review collected by and hosted on G2.com.

that you can run different gmail accounts on it Review collected by and hosted on G2.com.

that the ticket notifications are not conspicuous enough, so tickets are forgotten Review collected by and hosted on G2.com.

Keeping is a simple but robust ticketing system. Our HR and Maintenance departments uses this system and it works am amazingly well for them to keep organized and on top of pressing issues. The system is great but their support is top notch as well. Extremely responsive, helpful and knowledgeable. Review collected by and hosted on G2.com.

I can honestly say I haven't found anything that I dislike about Keeping. Review collected by and hosted on G2.com.

Reliable, effecient, Easy to use. Would recommend it to others. Review collected by and hosted on G2.com.

It can sometimes need to be reloaded. But nothing major otherwise. Review collected by and hosted on G2.com.

I like a stuffs like assigning, tracking and prioritising of our customers support right inside our inbox. Review collected by and hosted on G2.com.

Adding the extension to keep my browser working so that I need to search and download and add it to my extension is the only challenge as of now Review collected by and hosted on G2.com.

Keeping is invisible to my customers. It's a very human-forward tool. There are no ticket numbers, no "reply above this line," no nothing. My customers get to interact with my team over email in the most direct and personal way possible. We see ourselves with Keeping for the long haul. We are launch customers, and we have been customers for longer than the current owner has owned the company! Review collected by and hosted on G2.com.

The Keeping team seems to be adding features that we have little interest in. This is not necessarily a dislike, but we are not seeing as much added value in new and changing features as other users may be. We do see value in some new features such as recipient change, but things like workflows are needless. Also, the reporting dashboard is still a little bit buggy and can't drill back into ancient history too far. Review collected by and hosted on G2.com.