Kayako Reviews & Product Details - Page 5

This amazing software is actually one of the best CRMs out there. Provides to its users the ability of communicating with clients and managerial roles at the same time by applying an intranet unallocated cloud service (for companies) with the Internet (for everyone). Also, allow users to customize the client to the final end that they want for attending clients and chat between colleagues, peers and managerial people as well. Review collected by and hosted on G2.com.

Sometimes system just went down and takes certain amount of time to getting back from the bug or freeze issue that took lot of time and make peers and colleagues lose precious time. Besides that, the pricing is also pretty expensive for what actually offers, and in other words this software provides what actually offers to all the clients out there. Review collected by and hosted on G2.com.

I think one of the most outstanding features of this Kayayo platform is its versatility to join conversations from different sources, such as email and social networks. In addition, the user interface offered by Kayako is very easy to understand and use, since it has a complete set of tools that facilitate the execution of the work.

Kayako is a very fast, easy, productive and comfortable platform to be used by any company. Review collected by and hosted on G2.com.

Kayako seems to me an excellent software, I do not have bad experiences with it, but nevertheless I would like to offer my opinion about its technical support, because it needs to improve its response time. Review collected by and hosted on G2.com.

What I like most about Kayako is its intuitiveness. I didn't require more than basic training to start using it properly, even taking advantage about every single one of its multiple features. Workflow is easy and it's great to build support channels according to our basic business needs. Review collected by and hosted on G2.com.

Isn't something I trully dislike, but I can tell that this is a basic tool without having some of the biggest or hardest features to build an entire support team. Mostly, is just a solution to business which needs are basic. Review collected by and hosted on G2.com.

Kayako is a great communication tool, provides an excellent app navigator through its functions and live chat is pretty reliable. Messages sent and received with no delays are the proof of its reliability, Also, all the features that you set for the software are separated with the right amount of things around. Review collected by and hosted on G2.com.

For reporting bugs or glitches happening, tech support and live support would take a while in order to process them or to be done. And full automation of things, the price is a little bit expensive for what actualy offers. In other words, this software do the job with some bugs but nothign to worry about. Review collected by and hosted on G2.com.

I love the UI and functionality of the platform. I love the Apps it provides for iOS and Android, It make it easier for our team to provide support.

Managing cases is very intuitive and easy, it keeps all conversations in place. Nothing ever gets lost.

Love chat window is very responsive, it has a great design and though it lacks customization features for widget placement it still looks great. Automated responses makes it very easy to provide answers for commonly asked questions. Review collected by and hosted on G2.com.

I've had Kayako for over 10 years. Support has been a downside for most of the time. I can say it has improved over the past year.

I believe Kayako lacks many features compared to their competitors. Many have been added but they're running at a very slow pace. Review collected by and hosted on G2.com.

Kayako offers all of the fundamentals of a customer support channel as well as some awesome features. Custom domains, email forwarding, chat based support, knowledge base and help center, it's all there. Macros and rules make sorting and organizing workflows easy, and the collaborator seats are great for users who just need to be able to see customer cases. Some other systems have so many features it's overwhelming. For a small to medium sized business, Kayako is perfect for managing customer support without any of the background noise. Review collected by and hosted on G2.com.

Things like user management aren't very intuitive, and the settings and configuration in general are difficult to understand. The help articles on using Kayako have some major gaps, and when I've asked for help from Kayako support, I've had to wait for more than a day for a response. Review collected by and hosted on G2.com.

I really appreciate how easy it was to set up the backbone of our knowledgebase. There was no coding required, article adding and editing was a breeze, and it took little to no effort to make it look good. Review collected by and hosted on G2.com.

The support and live chat features are a little lacking. It would be nice if there was more ability to customize the live chat window and insert html more easily. Kayako could also do a better job of providing more advanced support for custom projects, especially when it comes to the chat function or html. Review collected by and hosted on G2.com.

Kayako is a good solution for ticket management, integrates well with the email system, and also offers APIs to create tickets directly from your web applications. Review collected by and hosted on G2.com.

The mobile app and the desktop system are a bit limited, and there are also problems in the web part both in language management and in the response editor. Problems are encountered in the ticket search functions. Review collected by and hosted on G2.com.

We have been using this for years it suits our purposes for the moment as it allows us to customize for each of our product set reporting is powerful as well Review collected by and hosted on G2.com.

Lack of mandatory closure fields on the classic interface Review collected by and hosted on G2.com.

Very good price for the features you use, nice design for live chat widget, easy navigation through administrator section, grouping users by companies (according to email domain), and of course API. Review collected by and hosted on G2.com.

If you requested a feature or reported a bug, it can take a lot of time to be done. Some very comfortable and easy automation are available only for the most expensive plan. Not a lot of SEO features available for Help Desk platform. Review collected by and hosted on G2.com.