Kangaroo Rewards Reviews & Product Details - Page 2

The customer service is excellent and the software is continue to improve to meet the customer needs. Review collected by and hosted on G2.com.

The reporting system could be more detailed. Review collected by and hosted on G2.com.

Allows us to have a rewards program, email and text platform all in one and simply syncs with our Lightspeed POS. Being able to do all in one is the reason we chose them. Review collected by and hosted on G2.com.

The email template builder has some kinks that should be worked out to make the formatting and look better. Also, they are currently moving to a new version and you lose some abilities in the new one that you had in the old version. Review collected by and hosted on G2.com.

Kangaroo rewards will help us maintain a strong connection with our customers through consistent communication, loyalty rewards and analytics. We just kicked off the rewards program my customers are already excited. We selected Kangaroo because it integrates with Lightspeed(Pos) and Shopify. Our previous systems were separate for in-store and online. With Kangaroo, we can ensure the customers have one system to capture everything. Kangaroo offers a robust approach to cater to alot of the needs of my store and my customers, making it a WIN-WIN for everyone.

Also the GREAT CUSTOMER SERVICE FROM MARIO! He was so patient and gave excellent advice on all questions. I would sign up again to work with him! Review collected by and hosted on G2.com.

I don't have any downsides/dislikes at the moment. If I would suggest anything would be the capability to design our widget. Review collected by and hosted on G2.com.

Offers a complete loyalty system as well as customer communication platform. SMS, email, Push - you name it! Review collected by and hosted on G2.com.

Nothing - their support is amazing and always so responsive. Great documentation and the platform is updated frequently with new improvements. Review collected by and hosted on G2.com.

Kangaroo rewards has helped us maintain a strong connection to our customers through consistent communication, loyalty rewards and analytics. we continue to look for ways to integrate into our business. Review collected by and hosted on G2.com.

Overall, ww have no complaints with Kangaroo rewards. Review collected by and hosted on G2.com.

There's a lot you can do with it for sure, and I like that it integrates with our POS. I like that you can schedule emails and have campaigns that repeat automatically that was super useful for us and asking for reviews automatically from every customer. The rewards system was very easy to set up and use. Lots of ways to use it to and options. With Lightspeed integrated it was super easy to redeem the customers points as well or special offers. It runs smoothly I never had any technical difficulties with the points side of things. Review collected by and hosted on G2.com.

Overall felt like it overpromised and under-delivered. I wasn't there when we originally signed up for a lengthy contract, (which we are now looking to get out of). The integration with our POS though good, wasn't as seamless as we thought and required a lot of work to add segments of customers so it wasn't quite as easy to send targeted campaigns. There are a lot of features we don't utilize, but I wish Kangaroo had spent more time developing less features but making them the BEST on the market. The email campaigns are clunky to set up and often, once sent would look different then when I was making them. No complaints about the rewards program it's easy to use and set up and to redeem awards for customers.

My biggest issue was that I was paying for extra email credits to be added automatically every month (which weren't expensive) but every time I looked at the beginning of the month, they weren't there. I had a hard time explaining that to my account manager and couldn't get a hold of them by phone so gave up pretty much. Review collected by and hosted on G2.com.

They have such a responsive support team. Whenever I have questions, they're so quick to help. The user interface is relatively easy to use and understand. Sending marketing e-mails is easy with their platform, and keeping track of points is simple. I asked them to add a feature to the points backend, and they were so quick to add it! Throughout the pandemic, they were so quick to help, and I always know that when I need any help, they'll be there to assist. Very reliable. Review collected by and hosted on G2.com.

I wish there were more customizations regarding automated campaigns, but overall the customizations are pretty good. Review collected by and hosted on G2.com.

I like that Kangaroo integrates with my POS system, Lightspeed and doesn't require customers to download the app. Review collected by and hosted on G2.com.

The administration panel is very cumbersome, the editor is complicated to use and format, and it has a lot of bugs. Review collected by and hosted on G2.com.

Kangaroo rewards has made it easy to get customers to sign up as we can add them straight from the POS. This has streamlined the process for us and allowed the customers easier tracking of their points. We can now communicate with the customer easier via automatic emails and text messages. Being able to sync into our POS makes redemption easier to set up. Review collected by and hosted on G2.com.

One of the biggest downsides to the software is the need for the customer to accept receiving emails and text. A lot of them don't this, simply because they don't want to have another account they need to create and would like us to manage the account, which means we need to manually turn on these notifications for each user. This is not necessarily a problem with the software, but it is a big downside. Review collected by and hosted on G2.com.

Kangaroo Rewards seamlessly integrates with our Lightspeed Retail POS system and has the most robust tools to communicate with our retail clients. It was a no brainer for us to go with this and our top performing stores are using the platform to text their clients, create exciting rewards programs that enhance loyalty and customer satisfaction. Review collected by and hosted on G2.com.

Unused text messages should not expire... Review collected by and hosted on G2.com.