Kangaroo Rewards Reviews & Product Details

Integration with our existing Lightspeed R-Series system was easy. Working with Mario and his team to customize our customer-facing App was very positive, and gave us a new way to connect with our clients.

In addition to the custom app, we were able to work with Mario to help enable new services to our guests through their API. This allowed us to meet our customers where they are, rather than requiring them to utilize the App (or engage with our crew).

Kangaroo's API was easy to leverage and has opened up additional productivity for our Crew, and even stronger engagement for our guests.

The system responses as if it was native to Lightspeed R-Series - it's quick and reliable.

The cost of the tool is well worth the repeat business and customer engagement we see. We had previously used another platform that was far more cumbersome. Review collected by and hosted on G2.com.

One feature we have asked for is the ability to create redemptions that can be tied to a period of time.

For example, we currently have a reward that, for 1,000 points (after a $1000.00 spend), the guest can become a "member" for one year (365 days).

To accomplish this today, we have the reward in Kangaroo but, once it's redeemed we have to manual change the customer type (on Lightspeed) to "Member" and then give them the associated perks they get for membership (an ongoing discount primarily).

Additionally, it would be nice to have multiple types of points. Ie, the standard reward point (1 for each $ spent, for example) work well, but we also have a separate point tracking system we wrote so that when guests play in our tournaments, they earn win points. These win points can be redeemed for promotional items.

There's no way to distinguish point "types" in Kangaroo.

Neither of these are show stoppers, of course. Review collected by and hosted on G2.com.

Once it's set up, it works great and we're seeing good results. Nadim's customer service was very impressive. Our team had a few feature requests and needed assistance setting up Kangaroo, and we had many questions, and he spent a lot of time focused on helping us. Review collected by and hosted on G2.com.

Set up was confusing. I think if every field and feature had a tool tip popup whenever you're hovering over the field to explain how to use it and what it does, I wouldn't have required any help. Please add more info next time. Review collected by and hosted on G2.com.

I use Kangaroo Rewards to make bonds with our pet owners and keep them loyal to our website. I've noticed that since then, sales have increased and we've kept in touch with most of our online clients, which was important to us. Our clients found Kangaroo Rewards easy and helpful, and for this premium service, I proudly and confidently give them 5/5 stars. They offered great support, so we didn't find any difficulties. Review collected by and hosted on G2.com.

The system is working fine with us , and they are always updating it , but if they can their floating Button adjustable and customisable , that would be great .. but it is fine Review collected by and hosted on G2.com.

I do love the complexity and options to do complex setup and the new UI is great Review collected by and hosted on G2.com.

It does work so none of the features and capability lacks Review collected by and hosted on G2.com.

The best software I’ve ever used; simple, user-friendly, and highly effective Review collected by and hosted on G2.com.

I haven’t disliked anything so far; everything has been great. Review collected by and hosted on G2.com.

Their customer support is exceptional and provides an outstanding experience. Review collected by and hosted on G2.com.

Everything is great so far nothing I disliked Review collected by and hosted on G2.com.

Their customer support team is excellent, and the software is very easy to use. Review collected by and hosted on G2.com.

Nothing ; everything is great so far.... Review collected by and hosted on G2.com.

I appreciate that Kangaroo Rewards is a Canadian-based company, which was a significant factor in choosing them over others. The ease of setup and integration with our existing website and online shop was remarkable. I find the system simple to understand and easy to learn, making it very useful for our company. The customer support was also very effective in assisting us. Review collected by and hosted on G2.com.

I find setting up the email templates for customer referrals difficult, as I struggled to navigate and understand the process. If there was a way to integrate the Kangaroo Rewards system into our POS it would be great. Right now we require customers to enter their phone numbers and staff to manually input purchase amounts via an iPad, which feels inefficient. Review collected by and hosted on G2.com.

The SupportThe customer support is hands down the best part. I’ve had an amazing experience working with Theresa—she is incredibly helpful and responsive. She made the entire process smooth and easy to understand. It’s rare to find that level of personal support these days! Review collected by and hosted on G2.com.

Nothing so far! I’ve had a great experience and haven’t run into any issues. Review collected by and hosted on G2.com.

I love how Kangaroo Rewards puts loyalty rewards and email marketing in one place. Their customer support is super friendly, responsive, and always available to help. The integration of loyalty rewards and email marketing keeps customer engagement simple and measurable. I also found the initial setup pretty easy. Review collected by and hosted on G2.com.

I think it would be great if Kangaroo Rewards could add built-in WhatsApp messaging so we can send campaigns to customers through WhatsApp. Review collected by and hosted on G2.com.