Top Rated Kangaroo Rewards Alternatives
There's a lot you can do with it for sure, and I like that it integrates with our POS. I like that you can schedule emails and have campaigns that repeat automatically that was super useful for us and asking for reviews automatically from every customer. The rewards system was very easy to set up and use. Lots of ways to use it to and options. With Lightspeed integrated it was super easy to redeem the customers points as well or special offers. It runs smoothly I never had any technical difficulties with the points side of things. Review collected by and hosted on G2.com.
Overall felt like it overpromised and under-delivered. I wasn't there when we originally signed up for a lengthy contract, (which we are now looking to get out of). The integration with our POS though good, wasn't as seamless as we thought and required a lot of work to add segments of customers so it wasn't quite as easy to send targeted campaigns. There are a lot of features we don't utilize, but I wish Kangaroo had spent more time developing less features but making them the BEST on the market. The email campaigns are clunky to set up and often, once sent would look different then when I was making them. No complaints about the rewards program it's easy to use and set up and to redeem awards for customers.
My biggest issue was that I was paying for extra email credits to be added automatically every month (which weren't expensive) but every time I looked at the beginning of the month, they weren't there. I had a hard time explaining that to my account manager and couldn't get a hold of them by phone so gave up pretty much. Review collected by and hosted on G2.com.
27 out of 28 Total Reviews for Kangaroo Rewards
Overall Review Sentiment for Kangaroo Rewards
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We've been using Kangaroo Rewards for our brands, and it’s been a great addition to our customer experience. The program is easy to use, both for us and our customers, and it’s helped drive repeat purchases and engagement. The flexibility to customize rewards and track customer insights has been super valuable. Plus, their support team is always helpful when needed. Definitely a solid choice for any business looking to build customer loyalty! Review collected by and hosted on G2.com.
Absolutely nothing... finally, something I don’t completely dislike! Review collected by and hosted on G2.com.
I really like Kangaroo mainly for the stability and continued improvements that has outlive so many of my other software tools. I like it that I can rely on Kangaroo instead of having to changes vendors like my other software tools Review collected by and hosted on G2.com.
There's really no cons since every issue that we've had has been addressed by their support team and they always find a solution even if it isn't always the exact solution. Review collected by and hosted on G2.com.
How user-friendly it is and inclusive of all features needed to build loyalty - customer support was very good - Nadim was very helpful and ready to answer any questions we had. Review collected by and hosted on G2.com.
nothing honestly, it was a great experience Review collected by and hosted on G2.com.
Nadim is very helpful, he replies right away, he's always available even on weekends if we need something urgently ! Review collected by and hosted on G2.com.
we would like them to have more features Review collected by and hosted on G2.com.
Ease of use
Amazing customer service
Easy implementation
daily usage
amazing feature
integration friendly Review collected by and hosted on G2.com.
Could use a better communications portal. Review collected by and hosted on G2.com.
Their after sales support, especially from Mario who has thoroughly helped us on many occasions Review collected by and hosted on G2.com.
Overall great service, constant updstes and follow-up Review collected by and hosted on G2.com.
Customer service is great and the platfrom is great for entertaining our customers Review collected by and hosted on G2.com.
Its nice to have more features and maybe a CRM software with it and not only loyalty program Review collected by and hosted on G2.com.
