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95 KACE Unified Endpoint Manager Reviews
Overall Review Sentiment for KACE Unified Endpoint Manager
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It is very easy to use and doesn't have much of a learning curve. Most of the IT Professionals across campus were able to implement KACE pretty quickly. Review collected by and hosted on G2.com.
The UI is buggy and we've had a lot of issues with random log outs. Review collected by and hosted on G2.com.
Kace is actually two different products, the Kace System Management Appliance (a.k.a. K1000) and the Kace System Deployment Appliance (a.k.a K2000). Together they form an integrated end-point management solution that gives you a comprehensive view of your environment and can address system deployment, asset management, security, software distribution, and service desk for medium to large companies.
I have deployed Kace at two different companies, both around 400 users. It is relatively easy to deploy and realize value. The value increases as your staff learns to use the tool and further customize it for your business.
We have realized additional value by deploying the service desk module to our HR and Legal departments for them to handle internal requests. Review collected by and hosted on G2.com.
We are growing quickly and adding licenses takes too long. I look forward to them adopting an online purchasing program. Logging is cryptic so when jobs fail, it is often unclear why they failed. Review collected by and hosted on G2.com.
You can build out nearly anything that you want done, but it comes with the basics that will cover you without the need to build anything. Review collected by and hosted on G2.com.
It either comes as a 500gb or 1tb deployable virtual server, but I have not seen it use that much space. Review collected by and hosted on G2.com.
I like to be able to push scripts out to machines at will. Review collected by and hosted on G2.com.
So far (although I understand it's in the next version), no ability to chain scripts together (so that Script One can trigger Script Two, etc).
I've worked with this box for two years now, and still don't really grasp (non-scripted) Distribution or the two Software databases; it seems all terribly convoluted to me, and I'm not a dumb guy. At all.
I don't like that I can't push the agent to a Windows machine without either using a 3rd-party tool (Active Directory) or doing pre-push prep work on each potential Windows client. I want one tool that does it all, remotely. I'm not sure that's possible, with the design of Windows, but still, I dislike the situation.
I dislike some of the layouts - scroll all the way to the bottom to hit Save, but oops, what if this isn't the right script? I better check which script I'm saving; scroll all the way to the top to see the name; yep, it's the right one; scroll all the way to the bottom to hit Save.
All that's on the K1. The K2 has become partially useless to us, as with the changes Mac has made to its systems, "Imaging is dead", and the K2 can't image Macs any more.
Although I really like the scripted installs on the K2, I don't care for the new "Task Groups". They only do about 50% of what they should do, and at that low-level, they are essentially useless to me.
And again, the layout. So. Much. Scrolling.
And both appliances need some sort of Undo, or at least "Save a copy"; it's way too easy to slip on a click and not know what you've done, and lose something important.
And organization! I want to be able to organize my scripts and tasks and deployments, so instead of digging through 200 scripted installs, I can arrange them into collapsible/expandable groups, etc.
And again, task-chaining. Please, oh please, let me chain one task to another, so that I can have a standard scripted install of a standard Windows setup (composed of Windows, Office, antivirus) , and at the end of that, change out one (or better, trigger with a run-time option/environment variable), a chained link to a different set of installation routines (one that has business apps, one that has student-learning apps, one that has CAD apps, etc), so that my main Windows image can be the base for 20 different individual setups with just a tweak of an environmental variable or a checkbox. Review collected by and hosted on G2.com.
The service desk module is the best. It allows our teachers to create work orders and us to keep track of their service. It lets us tie in our inventory to the work orders and scripting. Review collected by and hosted on G2.com.
Kace has many bugs. Inventory doesn't report back the stock to all the filters that Kace has to offer and running scripts has certain problems that prevent it from running correctly. Review collected by and hosted on G2.com.
Kace does a great job of imaging Windows machines. The scripted images are very nice, and the automatic driver installs are excellent. Review collected by and hosted on G2.com.
Kace does not support Apple computers. It takes 6 months for Kace to adjust to the newest Apple OS, which means I'm half a year without being able to use the K2 on Apple machines. That seems a waste. And this says nothing about how the K2 isn't compatible with Apple's latest OS, High Sierra. That's just not good in my book. Review collected by and hosted on G2.com.
The interface and availability of information necessary to respond to client needs is very intuitive and reliable, and the ease with which a new user can familiarize themselves with the system is great. Review collected by and hosted on G2.com.
The system can be very slow, timing out and slowing down frequently. Whereas a user used to be able to call, provide us a ticket number, and we could load it in a matter of seconds, it can now take minutes to load and update tickets, often erasing the new details we've added when it times out. These issues seem specific to certain web browsers, but even its mobile client KACE Go suffers from these timeouts. Review collected by and hosted on G2.com.
Ease of use and ability to manage disconnected road warrior computers. Patch support for non Microsoft products. Deep integration with Dell hardware (BIOS, warranty info, etc). Review collected by and hosted on G2.com.
Periodic problems with KACE agents that stop communicating. Some confusion over overlap between SMA managed installs and SDA post-installation tasks. Can't select post-install tasks to sync to SDA RSA. Some limitations in options for Help Desk. Review collected by and hosted on G2.com.
Easy to manage data on inventory, assets, and users. Review collected by and hosted on G2.com.
KACE feels a little dated compared to other ticketing systems I’ve used but it works Review collected by and hosted on G2.com.
Windows OS & OS X support
Inventory tracking
licensing tracking
patching for our non-MS software
can run as a virtual instance (with a ready to run VMWare image)
ability to see who has not checked in with the network and how long it has been
Regular updates to appliance and agents even after the sale from Dell
Pricing is very cost competitive compared with other solutions Review collected by and hosted on G2.com.
We probably use less than 1/4 of what KACE offers us
Minimum license count is 100 (we have a staff under <50) Review collected by and hosted on G2.com.
