k-ecommerce Reviews & Product Details - Page 3

We had custom development and web design needs, and the result conforms at all points to what we asked for and what we agreed on during our meetings with k-eCommerce. All the staff involved really listened to the needs of our business, how we wanted to position ourselves online and our online store.

During the implementation, my k-eCommerce team had excellent advice on how to rethink certain business activities and adapt them to the online store. Every time we have had a request on the level of operations or functionality, k-eCommerce found a way to modify our store to make it a reality.

All the support technicians have a deep knowledge of the system and we can tell that no one is given this position without extensive training. The support agents respond to questions very quickly, and if they don’t know the answer, there is no improvisation. They just tell me they’ll call us back and they do. Much appreciated.

The product catalog is simple and complete. Very easy to use and to configure.

The training/onboarding process is well-established and we could sense that there is no improvisation at this level. Review collected by and hosted on G2.com.

We’re completely satisfied. I don’t believe we could have found better for our needs. The e-commerce system is adaptable to our requirements, whether for B2B or B2C. We do have plenty of recommendations for things we’d like to see in the future, but these aren’t complaints. Review collected by and hosted on G2.com.

We have always collaborated very well with k-eCommerce. They are open to our comments and suggestions on the level of design, change requests, etc. The training they provided was always very clear, and the implementation process as well. We could ask questions at any time.

The turnaround is reasonable but above all, the team has been able to adapt to our pace. Like most small businesses, managers are responsible for all aspects of the business, so progress depends on our availability.

We especially appreciated the quality of the proposed designs. They met our expectations. The design team has always understood the requirements we need to meet in order to stand out in our industry. We regularly get positive comments both on the visual aspect of our site and on its user-friendliness.

k-eCommerce support has gotten better and better over the years. There was a time when I had the impression that I knew a little more than the technician at certain levels. Perhaps this was just a learning curve, since it takes some time for technicians to be trained. These days, my questions are always very well answered. Being able to talk to a human about our technical problems and always get a quick reply is a very important point for me. Service like this is quite rare nowadays, where usually all you get is voicemail.

k-eCommerce is easy to use. Usually, we just define our products in Excel and then import them into the catalogue so that everything is done in a single operation. Review collected by and hosted on G2.com.

In general, the implementation went well except for the change to a responsive site. This transition brought its share of data loss (loss of photos, incorrect categorization, products being set to active when they weren’t, etc.) and loss of site configurations. This problem brought us a lot of extra work. To date, some issues are still not corrected because we have opted to fix the most urgent problems first. It's not easy to find your way around to make a change. Often I have to call to find out where the option I want to change is. Review collected by and hosted on G2.com.

That k-eCommerce works and works well. As data is added on the ERP side for customer info, items, and pricing, it shows up on the store ready for the customer to access quickly. When we process orders on the site they sync down to us in a short time frame and we have them routing to the proper facility for fulfillment.

The product catalogs are really good. We separate out products by brand as well as availability type (Standard vs Made to Order). Our business has thousands of SKUs, representing hundreds of products. Getting all that information to customers can be a major challenge, and before k-eCommerce, we would have to send it by email or over the phone.

Now, anything that anybody could want to know is all on the website. A good website means the phone doesn’t ring and email doesn’t ping! Because they have all the answers they need.

We love the Excel import/export feature. The easy and fast upload or modification of information allows us to add items, products, brands, etc. This lets us put all relevant information in a place that everyone can access.

This is also a really important feature for our business needs. Since product specs aren’t used in Dynamics GP, only about 20% of the information we needed was actually in GP, the other 80% wasn’t. Import/export let us upload all that information quickly without losing weeks in manual entry.

We have not had any security issues with the platform, this is part of why we went with a hosted solution. In the constantly changing landscape of security we find it better to have this managed as well. No bugs to speak of, the integration service installed and was working within a day’s time frame.

Love the support team. In beginning, we couldn’t figure out how to use the software and we even broke/deleted our site at one point! Support was with us every step of the way and got everything up and working again. We like the ticketing system k-eCommerce uses. It makes it easy for support to track our issues. We’ve had hundreds of tickets with this company and they are nailing it every time. Review collected by and hosted on G2.com.

If you have a basic business and flexible requirements, the k-eCommerce open platform is easy to integrate. However, the more complex the business, the more complex the solution. I think the only resolution for such a complicated and customizable software, is a more hands-on approach from k-eCommerce as far as onboarding, training, and explaining everything the solution can do. We basically felt that we were left to figure out the software and how our business requirements and systems would best integrate. In the end, we probably spent an extra 6 months to become knowledgeable enough about k-eCommerce so we could speak intelligently about what we wanted and didn’t want and what we needed to customize. Even today, there are capabilities and configurations to the software that we don’t know about or that might be better than the path we have chosen.

For example, because a lot of our paper products look the same, we wanted to use images to represent categories rather than individual products. But because GP thinks by item numbers instead of products, it took us a long time to figure out how to change the k-eCommerce category tree to group the items in the tree and then have a picture to represent the category.

The end result is very good…it just took too long to get there. Review collected by and hosted on G2.com.

One of the big reasons we turned to k-eCommerce was because they offered integration directly to our ERP system, SAP. In the few years prior, we had invested heavily in SAP to help our production and business efficiencies, so it was important to continue to build a network that could talk to each other without “bandaids.”

We love the design, functionality and navigation of k-eCommerce. It is a huge improvement over our previous site and many of our competitors. It’s easy to search for products by part number or description which helps not only our retail customers to do research and buy, it helps our dealers and distributors to navigate and easily find answers for their customers.

Being able to create multiple tabs within a product listing for additional content, images, video, graphs, etc. is really helpful. In our line of business, technical data is important for certain products, so being able to provide data to our customers in an organized and easy-to-access way is an advantage.

Our project manager was a great resource for us. The folks that initially did the design and implementation of the site had since taken positions outside of our company, so Robert had to backtrack a little bit to explain functionality. He was able to help us get started again and move forward. He had patience while we built up the product content stage over the course of a few months and then had a huge impact getting us set up and ready to go live. Training materials were very helpful and worked nicely as a guide to build the site.

The support team is quick to respond – both on issues where say an order doesn’t process through to issues we experience with loading content or adding a function. No question is too big or too small for them to help with. Review collected by and hosted on G2.com.

If there’s one area where we’ve struggled a little bit, it’s integration with shipping methods and getting the pricing correct. Our product shipment boxes range in size from a 5x5x5 box up to 46x24x12 for non-freight shipments so trying to determine the appropriate estimated box size for proper calculation is difficult. Within k-eCommerce, both FedEx and UPS are set up differently so finding a happy medium that doesn’t overcharge the customer tends to be a challenge. Review collected by and hosted on G2.com.

It has the most extensive feature set I've seen in any e-commerce package and a wide array of configurable options to fit almost any scenario. The back-office interface is well organized and intuitive to use, with a great set of wizards that take you through day-to-day tasks with ease. The fast loading responsive designs make for a great mobile shopping experience. The best feature by far is the reliability of the synchronization engine that keeps data flowing from the web store to ERP system. Review collected by and hosted on G2.com.

In our organizational scenario it would be helpful if we could have a single web storefront that integrated to multiple entity databases, but I understand the complexity of this type of architecture and the difficulty of synchronizing data from multiple ERP sources. Review collected by and hosted on G2.com.

I have absolutely nothing positive to say about this company. I originally removed my review at their request however I never saw K-ecommerce fix a single issue before I moved to a different company. Review collected by and hosted on G2.com.

- They take forever to respond to emails

- When they did respond, they provided little information and never had solutions

- I went 3 months without being able to edit the CSS of our own website. This is something a designer with even cursory knowledge of development should be able to accomplish within 30 minutes. I emailed them every week for an update and never got an ETA or any useful information.

- They lock everything into their system -- so much so that even an experienced developer can't fix major glitches.

- They have huge glitches in their system that constantly cause glitches for the sales team Review collected by and hosted on G2.com.

It is having dedicated project manager/sales.Easy to use .Payment options are so many to pay . Review collected by and hosted on G2.com.

I don't find anything to be disliked from this . Review collected by and hosted on G2.com.

I really enjoyed how well this software worked on a wide variety of mobile devices. It didn't matter if it was Windows, Android or iOS based. Review collected by and hosted on G2.com.

Their support group was unresponsive sometimes and when they would respond, they hardly ever had a solution of any of the issues that would arise. Review collected by and hosted on G2.com.

The integration with Microsoft Dynamics GP is awesome. We were new to integrating eCommerce with GP, which is why we went with KeCommerce. We are literally printing picking tickets in the warehouse minutes after the order. The backoffice integration does work, and it was setup quickly. Out of the box it was about 90% or more there. We only had to tweak a few things, such as special freight shipping questions we added in the checkout process.

Biggest thing: 2-way sync!!!! We were big off-the-shelf fans (we tried them all), but try asking the 3rd party connector companies if they can do a 2-way sync and listen to them squirm. This makes them all super nervous, and they will not commit to the end product. They will even try to convince you that you shouldn't do it that way. KeCommerce works like this by default. Do you need to edit an order? No problem, just log into your ERP, change the order, and it will be reflected in the customer's login. This was a must for us.

Dedicated project manager/sales: Every system I've ever tried gives you initial support, then leaves you with a hotline. We have a dedicated project manager and salesperson, so we always have a direct line of a person to call. We've even had in-person visits! After implementing many systems where where the sales/support staff politely disappear, this a very good touch. Not a big touchy feely or old school relationship guy, but these are big systems, so you need continuity.

Overall, it's sold as an all-in-one eCommerce/ERP connector, and that's what it is. It's good at both, but I don't think I'd call it a rockstar at either. We've been on the hunt for 10 years, and there's no solution out there that is. If you want both wrapped into a single platform partnered with hosting, development, and support, you've got a solid setup that rivals massive platforms that probably need entire teams to maintain. We've been using it for over a year, and it's the right solution for us. Improved efficiency is how to get to the next level in eCommerce, and KeCommerce gives us that. Review collected by and hosted on G2.com.

Not having an app store like off the shelf eCommerce platforms. As magical as it is to setup KeCommerce and see it integrating into our back-office, some other platforms have a very robust app/extension marketplace. These extensions are huge for helping the front end marketers do powerful stuff. Most of the wants/needs of an ecommerce marketing professional can be met with a little custom development. The good news is that they are able to do this in-house. We've had a few things done, and they are working solidly. If a new shiny marketing tool comes out that needs a plugin, you just won't be as agile to play around by simply adding an extension. We've been able to get around this pretty well, and I guess the good news is that our site isn't junked up with a million of extensions that could pose security leaks or performance issues. It forces you to be a lot more thoughtful about the addons you want.

Added features to consider:

- Improved search: No eCommerce solution does this well without an add-on of some sort. We installed something that works awesome w/ no extension/custom dev. required.

- Google Shopping Feed - Custom Development

- International Shipping w/ External Shipping Specialist - Custom Integration

- Avalara Avatax Sales Tax Calculation - Built in!!! (This was a great feature)

- Marketing Automation - Needs custom integration (it wasn't a major project, though)

- Everything else we needed for eCommerce was already built in.

The other thing we didn't like was some initial customer service growing pains as their client base grew. Thankfully, this has been completely remedied. If you call you will get someone picking up, and they answer quickly. Review collected by and hosted on G2.com.

The solution had many features we wanted and were looking for including an integration to GP Review collected by and hosted on G2.com.

The company structure was a mess and no one ever picked up the phone. Many resources lacked any ERP knowledge. We were sold many features that did not exist and no road map was available. The team there promised and under delivered in every instance and in the end we had to fight to get a refund from them after working with 5 different project managers in our implementation. Review collected by and hosted on G2.com.