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4.5 out of 5
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k-ecommerce 
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AC
Verified User in Consumer Goods
Small-Business(50 or fewer emp.)
What do you like best about k-ecommerce?
k-eCommerce gives us a single, integrated e-commerce system. Because of this, we have been able to do away with duplicate order entry completely and improve our data management process. This was a problem with our previous e-commerce platform, where order numbers would get mixed up when copying them from the web store to SAP Business One.
Our e-commerce store launched in August 2019. It is much more user friendly (both for our customers and for us). Managing the product catalog is much easier, and the one-page checkout lets our customers place orders more quickly and easily. As a result, we have had more customers using our website as well as coming back to reorder.
The admin on the back end is easy to use. We saw improvements to our marketing efforts and organization very quickly with the content management system. Combined with the integration to SAP, we’ve been able to save a lot of time and money while increasing our sales. The built-in templates make it easy to customize our site, though we still need to do some coding for a few details. Review collected by and hosted on G2.com.
What do you dislike about k-ecommerce?
We had some issues with communicating our requirements properly to the team. We wanted things to work in a certain way and it seemed to take a lot of back and forth before they really understood what we needed. For instance, we wanted to give our customers the option of using a scanner to add items to a quick order page. We had to have several conversations with k-eCommerce before they really understood what we were asking for.
k-eCommerce includes a knowledge base and a few other online resources, but we find these to be somewhat basic and lacking in more detailed information. That said, the support team is great for answering all our questions. Review collected by and hosted on G2.com.
34 out of 35 Total Reviews for k-ecommerce
4.1 out of 5
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Overall Review Sentiment for k-ecommerce
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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PB
Pascal B.
General Manager
Small-Business(50 or fewer emp.)
What do you like best about k-ecommerce?
We have been using k-eCommerce since 2014, and one of the key advantages is its integration with SAP B1
That allows us to synch orders, inventory, and customer data. The platform has a pre-built connection with our ERP. KeCommerce customer support team has been efficient in resolving our issues, and the system is easy to learn and set up. Review collected by and hosted on G2.com.
What do you dislike about k-ecommerce?
Over the years, we have worked with the k-eCommerce team in order to make the experience for our customers better and to make sure it was align with our business model and protocoles. While system performance and customization can present challenges, we were able to work on solutions in order to adapt the system for our needs. Updates are run automatically from the partner. Review collected by and hosted on G2.com.
CP
Carla P.
Business owner
Small-Business(50 or fewer emp.)
What do you like best about k-ecommerce?
When looking for a company to help us with a new website, it was very important to us that it can be seemless integrated with Microsoft GP. We have been working with K-Ecommerce for over 5 years and the company continues to support us in intregrating with GP and continuing to grow our business. They are forward thinking and are great listeners when trying to meet all of our needs. Review collected by and hosted on G2.com.
What do you dislike about k-ecommerce?
We at one point had issues with a third party plug in and it took a bit of time to get it fixed. The folks at K-Ecommerce continued to work on the issue until it was resolved and they also were very accomodating by giving us credit for the time it was not working. Review collected by and hosted on G2.com.
MR
Mahammed R.
SCCM engineer
Small-Business(50 or fewer emp.)
What do you like best about k-ecommerce?
The Upsides of Using K-ecommerce
K-ecommerce offers a multitude of benefits that can significantly enhance a business's online presence and sales Review collected by and hosted on G2.com.
What do you dislike about k-ecommerce?
While k-ecommerce platforms offer a range of customization options, they may not always meet the specific needs of every business. Review collected by and hosted on G2.com.
MJ
Michaila J.
Graphic Designer & Creative Marketing Coordinator
Small-Business(50 or fewer emp.)
What do you like best about k-ecommerce?
I love the seamless sync between K-Ecommerce and our ERP (Business Central). It makes managing and updating products so much more efficient. With our old website, we had to update pricing, customer groups and images twice; once in BC and again on our website. Now we only have to update information once, and everything syncs back and forth between the two platforms. Orders now sync directly into BC, and orders don't have to be entered manually like we were doing with our previous site. K-Ecommerce has saved us so much time in updating and maintaining the website. The K-Ecommerce team is reliable and always responds quickly to emails. Review collected by and hosted on G2.com.
What do you dislike about k-ecommerce?
It would be great if there were more design features. As a graphic designer, I would like to have more flexibility to update the design without having to code. The design templates are limited, but it gets the job done. Review collected by and hosted on G2.com.
AC
Abhiram C.
Software Engineer
Small-Business(50 or fewer emp.)
What do you like best about k-ecommerce?
Simple implementation allowed our clients to view their outstanding balances, make payments using ACH or credit cards, and have those payments automatically sync with our accounting platform. Review collected by and hosted on G2.com.
What do you dislike about k-ecommerce?
Working with k-eCommerce was never difficult for us. Everything is excellent. Using k-eCommerce has never caused us any problems. It's a great product to conclude Review collected by and hosted on G2.com.
AR
Verified User in Retail
Small-Business(50 or fewer emp.)
What do you like best about k-ecommerce?
K-eCommerce directly integrates with our Dynamics GP to give us more streamlined inventory, shipping, and payment processing for our customers. The real-time inventory is nice to have so that we do not have to manually update the inventory. Review collected by and hosted on G2.com.
What do you dislike about k-ecommerce?
K-eCommerce lacks a strong shipping engine. It is quite difficult to create a robust shipping process due to their limited functionality, so if your business has a lot of different shipping needs, I would look elsewhere. Additionally, their configuration can be convoluted because settings are nested inside dropdown sections in the admin panel. They also require you to fill out multi-language fields even though you designate you don't sell outside the US. (They are a Canadian company so they expect the Frech language field to have data in them). Review collected by and hosted on G2.com.
KP
Ken P.
Network Administrator
Mid-Market(51-1000 emp.)
What do you like best about k-ecommerce?
A: One of the biggest benefits is how simple and seamless it was to integrate our Dynamics GP ERP to the k-ecommerce platform. This helped us save a lot of time as orders are quickly synced into our ERP, eliminating a lot of the manual data entry that we used to have. The platform can also be easily customized and tailored to the needs of our B2B distribution business. Even though the backend is easy to use, it was nice to be able to rely on the technical expertise of the k-ecommerce team for any questions and they were always there when we needed them.
I learned a lot from the support team, that I could not have learned by my self. Thank you Review collected by and hosted on G2.com.
What do you dislike about k-ecommerce?
We never had any major issues working with k-ecommerce. Review collected by and hosted on G2.com.
MB
Michelle B.
IT - ERP Admin
Small-Business(50 or fewer emp.)
What do you like best about k-ecommerce?
We are happy that the synchronization has remained stable, with very few hiccups since we installed it in 2015. Our B2B customers like the order express and frequently ordered items features. We have also depended on the multi-user module, which allows a single customer account to have a hierarchy of buyers that can have manager approval of each order when needed. Review collected by and hosted on G2.com.
What do you dislike about k-ecommerce?
It is still a proprietary platform, so any integration changes, 3rd party channels, or customization needs to be programmed by them. Their API was also rudimentary and didn't address user management when I initially attempted to use it to automate onboarding of our customers. So we were limited to using CSV import/export and the admin UI for updating content and user access. Review collected by and hosted on G2.com.
MC
Matthew C.
CFO
Mid-Market(51-1000 emp.)
What do you like best about k-ecommerce?
Implementation was straightforward and allowed our customers to see their balances owed, pay via ACH or Credit Card, and those payments sync directly with our accounting software. Review collected by and hosted on G2.com.
What do you dislike about k-ecommerce?
There are limited admin functions to monitor and review balances between accounting software and the online platform. We've only found a small number of instances where balances didn't agree. A manual sync trigger for an individual customer would be a good tool for easy reconciliation. Review collected by and hosted on G2.com.
ML
Manon L.
President
Small-Business(50 or fewer emp.)
What do you like best about k-ecommerce?
Ease of use.
Self service feature
Real b2b solution pricing and product showcase.
Real time integration with our ERP. Review collected by and hosted on G2.com.
What do you dislike about k-ecommerce?
for the price range and features provided the solution works well.
a nice user dashboard would be nice to see sales easily on one screen. Review collected by and hosted on G2.com.
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