Top Rated k-ecommerce Alternatives
The integration with Microsoft Dynamics GP is awesome. We were new to integrating eCommerce with GP, which is why we went with KeCommerce. We are literally printing picking tickets in the warehouse minutes after the order. The backoffice integration does work, and it was setup quickly. Out of the box it was about 90% or more there. We only had to tweak a few things, such as special freight shipping questions we added in the checkout process.
Biggest thing: 2-way sync!!!! We were big off-the-shelf fans (we tried them all), but try asking the 3rd party connector companies if they can do a 2-way sync and listen to them squirm. This makes them all super nervous, and they will not commit to the end product. They will even try to convince you that you shouldn't do it that way. KeCommerce works like this by default. Do you need to edit an order? No problem, just log into your ERP, change the order, and it will be reflected in the customer's login. This was a must for us.
Dedicated project manager/sales: Every system I've ever tried gives you initial support, then leaves you with a hotline. We have a dedicated project manager and salesperson, so we always have a direct line of a person to call. We've even had in-person visits! After implementing many systems where where the sales/support staff politely disappear, this a very good touch. Not a big touchy feely or old school relationship guy, but these are big systems, so you need continuity.
Overall, it's sold as an all-in-one eCommerce/ERP connector, and that's what it is. It's good at both, but I don't think I'd call it a rockstar at either. We've been on the hunt for 10 years, and there's no solution out there that is. If you want both wrapped into a single platform partnered with hosting, development, and support, you've got a solid setup that rivals massive platforms that probably need entire teams to maintain. We've been using it for over a year, and it's the right solution for us. Improved efficiency is how to get to the next level in eCommerce, and KeCommerce gives us that. Review collected by and hosted on G2.com.
Not having an app store like off the shelf eCommerce platforms. As magical as it is to setup KeCommerce and see it integrating into our back-office, some other platforms have a very robust app/extension marketplace. These extensions are huge for helping the front end marketers do powerful stuff. Most of the wants/needs of an ecommerce marketing professional can be met with a little custom development. The good news is that they are able to do this in-house. We've had a few things done, and they are working solidly. If a new shiny marketing tool comes out that needs a plugin, you just won't be as agile to play around by simply adding an extension. We've been able to get around this pretty well, and I guess the good news is that our site isn't junked up with a million of extensions that could pose security leaks or performance issues. It forces you to be a lot more thoughtful about the addons you want.
Added features to consider:
- Improved search: No eCommerce solution does this well without an add-on of some sort. We installed something that works awesome w/ no extension/custom dev. required.
- Google Shopping Feed - Custom Development
- International Shipping w/ External Shipping Specialist - Custom Integration
- Avalara Avatax Sales Tax Calculation - Built in!!! (This was a great feature)
- Marketing Automation - Needs custom integration (it wasn't a major project, though)
- Everything else we needed for eCommerce was already built in.
The other thing we didn't like was some initial customer service growing pains as their client base grew. Thankfully, this has been completely remedied. If you call you will get someone picking up, and they answer quickly. Review collected by and hosted on G2.com.
33 out of 34 Total Reviews for k-ecommerce
Overall Review Sentiment for k-ecommerce
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When looking for a company to help us with a new website, it was very important to us that it can be seemless integrated with Microsoft GP. We have been working with K-Ecommerce for over 5 years and the company continues to support us in intregrating with GP and continuing to grow our business. They are forward thinking and are great listeners when trying to meet all of our needs. Review collected by and hosted on G2.com.
We at one point had issues with a third party plug in and it took a bit of time to get it fixed. The folks at K-Ecommerce continued to work on the issue until it was resolved and they also were very accomodating by giving us credit for the time it was not working. Review collected by and hosted on G2.com.
The Upsides of Using K-ecommerce
K-ecommerce offers a multitude of benefits that can significantly enhance a business's online presence and sales Review collected by and hosted on G2.com.
While k-ecommerce platforms offer a range of customization options, they may not always meet the specific needs of every business. Review collected by and hosted on G2.com.
I love the seamless sync between K-Ecommerce and our ERP (Business Central). It makes managing and updating products so much more efficient. With our old website, we had to update pricing, customer groups and images twice; once in BC and again on our website. Now we only have to update information once, and everything syncs back and forth between the two platforms. Orders now sync directly into BC, and orders don't have to be entered manually like we were doing with our previous site. K-Ecommerce has saved us so much time in updating and maintaining the website. The K-Ecommerce team is reliable and always responds quickly to emails. Review collected by and hosted on G2.com.
It would be great if there were more design features. As a graphic designer, I would like to have more flexibility to update the design without having to code. The design templates are limited, but it gets the job done. Review collected by and hosted on G2.com.
Simple implementation allowed our clients to view their outstanding balances, make payments using ACH or credit cards, and have those payments automatically sync with our accounting platform. Review collected by and hosted on G2.com.
Working with k-eCommerce was never difficult for us. Everything is excellent. Using k-eCommerce has never caused us any problems. It's a great product to conclude Review collected by and hosted on G2.com.
K-eCommerce directly integrates with our Dynamics GP to give us more streamlined inventory, shipping, and payment processing for our customers. The real-time inventory is nice to have so that we do not have to manually update the inventory. Review collected by and hosted on G2.com.
K-eCommerce lacks a strong shipping engine. It is quite difficult to create a robust shipping process due to their limited functionality, so if your business has a lot of different shipping needs, I would look elsewhere. Additionally, their configuration can be convoluted because settings are nested inside dropdown sections in the admin panel. They also require you to fill out multi-language fields even though you designate you don't sell outside the US. (They are a Canadian company so they expect the Frech language field to have data in them). Review collected by and hosted on G2.com.
A: One of the biggest benefits is how simple and seamless it was to integrate our Dynamics GP ERP to the k-ecommerce platform. This helped us save a lot of time as orders are quickly synced into our ERP, eliminating a lot of the manual data entry that we used to have. The platform can also be easily customized and tailored to the needs of our B2B distribution business. Even though the backend is easy to use, it was nice to be able to rely on the technical expertise of the k-ecommerce team for any questions and they were always there when we needed them.
I learned a lot from the support team, that I could not have learned by my self. Thank you Review collected by and hosted on G2.com.
We never had any major issues working with k-ecommerce. Review collected by and hosted on G2.com.
We are happy that the synchronization has remained stable, with very few hiccups since we installed it in 2015. Our B2B customers like the order express and frequently ordered items features. We have also depended on the multi-user module, which allows a single customer account to have a hierarchy of buyers that can have manager approval of each order when needed. Review collected by and hosted on G2.com.
It is still a proprietary platform, so any integration changes, 3rd party channels, or customization needs to be programmed by them. Their API was also rudimentary and didn't address user management when I initially attempted to use it to automate onboarding of our customers. So we were limited to using CSV import/export and the admin UI for updating content and user access. Review collected by and hosted on G2.com.
Implementation was straightforward and allowed our customers to see their balances owed, pay via ACH or Credit Card, and those payments sync directly with our accounting software. Review collected by and hosted on G2.com.
There are limited admin functions to monitor and review balances between accounting software and the online platform. We've only found a small number of instances where balances didn't agree. A manual sync trigger for an individual customer would be a good tool for easy reconciliation. Review collected by and hosted on G2.com.
Ease of use.
Self service feature
Real b2b solution pricing and product showcase.
Real time integration with our ERP. Review collected by and hosted on G2.com.
for the price range and features provided the solution works well.
a nice user dashboard would be nice to see sales easily on one screen. Review collected by and hosted on G2.com.
We really appreciate k-ecommerce's overall responsiveness to our specific account needs. Everything from listening to our customization ideas to responding to site challenges has been handled with care. Review collected by and hosted on G2.com.
K-ecommerce is lacking a HubSpot integration module!! Review collected by and hosted on G2.com.
