I like using JumpCloud for user account and device management. It's the first tool I've used that allows me to set up a dedicated user profile once a user is bound to a device, which is really useful. I also appreciate how it enforces policy and reduces manual work and repetitive tasks for IT technicians. JumpCloud's latest features make it stand out as a potential leading MDM tool in the corporate world. The initial setup was straightforward, like plug and play. Review collected by and hosted on G2.com.

Under patch updates other than OS updates, it's better to include driver, BIOS & application updates automatically. Better if it had Windows OS customization and web filtering. Based on device hardware, get the updates from manufacturer portals like for Dell, HP, Lenovo, etc. Instead of the default Windows OS from the web, we can customize, like built-in applications attached and drivers, etc., for the default OS. Review collected by and hosted on G2.com.

What I like most about JumpCloud is that it provides a single platform for managing Windows, macOS, and Linux endpoints. In practice, this has eliminated the need to maintain separate tools for each operating system and has made it much easier to standardize device management across our environment. Tasks such as user provisioning, policy enforcement, and access control can all be handled in one place, which has saved a significant amount of administrative time and reduced day-to-day overhead. Review collected by and hosted on G2.com.

One downside I experienced with JumpCloud was its password manager. Although it was convenient to have it integrated into the platform, it still lacked some of the usability and collaboration features you typically get with more dedicated password management tools.

More specifically, sharing credentials, secure notes, and other sensitive information between users wasn’t as intuitive or as flexible as I expected. As a result, managing shared access across teams felt more cumbersome, especially when compared with solutions that provide more streamlined workflows and more granular sharing options. Review collected by and hosted on G2.com.

I really appreciate JumpCloud being extremely responsive to customer demands and feedback. It's been great that every feature I've hoped for seems to come out soon, showing that JumpCloud listens to their users and incorporates feedback into future releases. Additionally, the initial setup of JumpCloud was very easy. Review collected by and hosted on G2.com.

There are just a couple of areas of device management that would be great to improve upon. One that just showed up recently is we rolled out JumpCloud password manager, and I was a little disappointed to see that there was no prepackaged, software or app install option for JumpCloud Password Manager specifically in JumpCloud's vault or in JumpCloud's software repository. So just really small things like that, but for the most part, very satisfied. Review collected by and hosted on G2.com.

I like JumpCloud's straightforward approach and accessibility of the platform. I appreciate how Commands save me a lot of time, as I don't have to visit devices in person. Use management is a necessity for my daily operations, and device management offers immense time-saving and access. JumpCloud has also solved the issue of mass control over a large number of devices. Furthermore, the ease of access, cloud control, uniform and lateral access across all devices, and online storage as opposed to on-device storage, are aspects I value. Review collected by and hosted on G2.com.

My profile is linked to the entirety of the company's assets, not just the property I maintain, so sometimes it's annoying for all those other devices to appear or to have to specifically filter them out. I would like to be able to select only the property or subset of devices that are mine and only manage and see them. It could have been easier. Review collected by and hosted on G2.com.

As a user, I find it pretty straightforward to use day in and day out for SSO purposes, and it’s easy to integrate with other apps like Slack. It performs very well, and the uptime has been solid and reliable. Overall, the tool feels intuitive to use. Review collected by and hosted on G2.com.

As a user, the only downside I’ve noticed—and it’s not that significant—is that there’s still room for improvement on the UI side. Review collected by and hosted on G2.com.

The ability to manage users and devices with a cloud-hosted platform so I do not have to manage an Active Directory server. Review collected by and hosted on G2.com.

It has some bugs such as when devices do not go online for an extended period of time the JumpCloud service no longer checks in for updates, I have to reinstall the service. Also recently the service seems to be down more than usual and Remote Assist sometimes doesn't work. Review collected by and hosted on G2.com.

What I like best about JumpCloud is that it offers a free trial for small teams, which makes it very accessible for startups and growing companies to get started without high upfront costs. I also appreciate its flexible permission configuration, which allows administrators to easily customize access controls based on different roles and needs. This flexibility helps improve both security and operational efficiency. Review collected by and hosted on G2.com.

One thing I dislike about JumpCloud is that administrator seats are also billed, which can increase overall costs. In addition, when a user account is suspended and access is disabled, billing still continues. The charges only stop after the user is completely deleted, which can be inconvenient and lead to unnecessary expenses. Review collected by and hosted on G2.com.

As a JumpCloud admin, I rely heavily on its cloud-native directory platform to manage our distributed environment efficiently and securely. The ability to configure and control Device Groups allows us to segment and enforce policies based on organizational roles and risk profiles, improving our operational structure and endpoint hygiene.

We're leveraging RADIUS-as-a-Service to authenticate users on our network infrastructure, which eliminates the complexity of managing on-prem NPS servers and ensures secure Wi-Fi and VPN access using centralized credentials. With Policy Management, I can deploy and enforce device security baselines—such as screen lock timers, encryption, and firewall settings—at scale across macOS and Windows systems, using templated or custom policies.

Mobile Device Management (MDM) gives us full lifecycle control of our Apple devices, enabling zero-touch enrollment, configuration profiles, and remote wipe capabilities. Meanwhile, Software Management allows us to automate package deployments and updates across fleets, drastically reducing time spent on manual installs and patching.

We’ve also structured our access model using User and System Groups, which simplifies the application of SSO, command scripts, and policies with granular control. JumpCloud’s architecture supports our Zero Trust initiatives, while significantly reducing the complexity and cost associated with traditional domain controllers or hybrid AD setups.

Overall, JumpCloud empowers our IT operations with scalable, policy-driven management, making identity and device control seamless across our hybrid cloud environment. Review collected by and hosted on G2.com.

JumpCloud is excellent for unified identity and device management across platforms, but it still lacks:

Granular admin roles

Deep MDM/MAM features

Enterprise-level compliance tooling

Advanced analytics and real-time monitoring

It’s perfect for cloud-first, mid-size teams with mixed OS environments—but large enterprises or orgs with heavy compliance or Apple/Windows specialization may need complementary tools. Review collected by and hosted on G2.com.

JumpCloud makes our device management easy and secure. Onboarding went super well and even team members who have no IT experience were able to install both the device and password managers. I can easily see which team members have which device and help them remotely. Their password manager works like a charm and I love having both in the same tool. It's also saving us costs because we don't have to pay for two tools. I never have to worry about whether laptops are regularly updated.-The admin dashboard is intuitive and customizable making it easy to find what I need. Review collected by and hosted on G2.com.

Sometimes the password manager has trouble synching. I have to re-add passwords to shared folders to make them visible to team members which takes time. Review collected by and hosted on G2.com.

I really like the ease of deploying commands, whether it's PowerShell or others, to all our devices or just some specific ones. Additionally, the ease of use of JumpCloud is remarkable. The initial setup was quite simple, which highlights how easy it is to configure the tool. I also appreciate the ability to send commands to a specific computer quickly, which is a limitation in other NDMs we use. Review collected by and hosted on G2.com.

I think something that could be improved in some way in JumpCloud is the patch management for updating devices. It's more convenient to handle it in tools like IT, the way it is managed, for example, the minimum version for the device and so on. Review collected by and hosted on G2.com.