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Journey Reviews & Product Details

MC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Journey?

We use Journey to provide a better follow-up experience for our prospects. Rather than having to search through endless emails to find the information they need, everything's neatly stored in their Journey instead. It's slick, looks great, and provides us with real added value throughout our sales process. Prospects like it and simply put, it just works. Review collected by and hosted on G2.com.

What do you dislike about Journey?

As with any younger company, there have been a few teething issues and little bugs that have impacted functionality. That being said, Jason, Brendan and the team have been super responsive and new features and improvements don't just happen this week or this month, but sometimes even on the same day. Review collected by and hosted on G2.com.

What problems is Journey solving and how is that benefiting you?

Avoiding lost data: So many emails go back and forth in the sales process and can easily get lost. We use Journey to keep things neat and ensure that the important information is easy to find.

Better buying experience: It's slick and customers like it. We leverage Journey's platform to make us stand out from our competitors. Where others would get a dreary email, ours get an engaging Journey.

Better champion management: So much of the sales process happens in the shadows when you're not around. We provide our internal champions with tools in their Journey to help them sell the Hire Genious platform internally, when we're not around Review collected by and hosted on G2.com.

Journey Overview

What is Journey?

Journey is a storytelling platform that helps sales teams turn endless email threads and attachments into one interactive workspace. Customers love it as everything they need is one place throughout a deal cycle. Sales teams love it because they get analytics on which contacts are engaged and which deals are most likely to close. Stand out in the sales process, improve win rates, and close faster - with Journey.

Journey Details
Languages Supported
English
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Product Description

Journey helps teams stand out with sales follow-ups, deal rooms, onboarding guides, implementation plans, investor pitches, and more. Look professional, build a repeatable process, and make life easier for your prospects, customers, and investors.


Seller Details
Seller
Journey
Year Founded
2021
HQ Location
Midlothian, VA
Twitter
@journeyio
1,145 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®

Brendan L. W.
BW
Overview Provided by:
Co-Founder & CBO at Journey

Recent Journey Reviews

Srinevasan M.
SM
Srinevasan M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Journey makes it easy for the customer"
Journey solves a very important problem in the sales cycle, making it easy for customers to have all the related information in one place. It's...
Andrew C.
AC
Andrew C.Mid-Market (51-1000 emp.)
5.0 out of 5
"Fantastic Platform"
Super simple & easy to use! I used to email prospects PDFs, links, and case studies all separately throughout the whole sales process. Now with Jo...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Simple but effective platform that helps us write great proposals for clients."
It is very easy to write and link essential info about our services in our proposals.We also use Journey internally during presentations.
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Journey Media

Journey Demo - Tell better stories, close more deals
Turn endless email threads into interactive workspaces with customers. Used from first call through to close and into onboarding.
Journey Demo - Automagical theming
Stop hunting for colors or logos, let Journey style your content with a single click
Journey Demo - Automagical assistant
Never start from scratch with the help of AI or templates.
Journey Demo - Create content or integrate existing
Create text videos, slides, imagery, mutual action plans, or connect your favorite tools
Journey Demo - Get rich insights
Track who's engaged in the buying committee and which deals are most likely to close
Answer a few questions to help the Journey community
Have you used Journey before?
Yes

155 out of 156 Total Reviews for Journey

4.9 out of 5
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155 out of 156 Total Reviews for Journey
4.9 out of 5
155 out of 156 Total Reviews for Journey
4.9 out of 5

Journey Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for JourneyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Andrew C.
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Journey?

Super simple & easy to use! I used to email prospects PDFs, links, and case studies all separately throughout the whole sales process. Now with Journey, I can easily post all of that information in one place that prospects can access any time.

It saves them time so they dont have to dig through emails and try to remember what I've sent. It makes their internal discussions easier Review collected by and hosted on G2.com.

What do you dislike about Journey?

It was a bit overwhelming at first, but didn't take long to figure out Review collected by and hosted on G2.com.

What problems is Journey solving and how is that benefiting you?

As a software sales rep, I used to email prospects PDFs, case studies, links, and all sorts of things. This would lead to them having to dig through their email inbox to pull material to build their business case.

Now I can create their business case for them so they have everything readily available to present to their leadership Review collected by and hosted on G2.com.

Spencer T.
ST
Director of Strategic Accounts
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Journey?

I'll start with the end. The insights on views, percent of Journey completed, and time on each page is HUGE. Timing is everything and knowing if/when your customers are viewing is a difference maker.

The flow for the recipients is great. There's the option to download as PDF but PDFs are boring and has ZERO wow factor. Journey takes customers from the mundane

I've used this for prospecting, multi-threading, recaps of calls... being able to add docs and video is huge.

I actually used this when searching for a job too. I created a Journey of my background and philosophy on sales. I got better response rates from Journey than I did from sending video intros. Review collected by and hosted on G2.com.

What do you dislike about Journey?

There's a lot of great ways to customize already but the only thing I'd want on the roadmap is more ways to change font and minor things like that. Review collected by and hosted on G2.com.

What problems is Journey solving and how is that benefiting you?

Visibility on engagement with my content which helps build pipeline for sales. It's also increasing efficiency. I can make a template of a few personas or based on company and send that way. Review collected by and hosted on G2.com.

Chris B.
CB
VP, Revenue Generation
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Journey?

Ability to copy from prior Journeys and to tie in multiple sources of information to present together.

Update - paid for Journey for the last ~year and really like it. I've built 100s of journeys and it takes roughly 2 minutes to make a new Journey by re-using old blocks.

We use as a digital sales room, as a way to deploy company-wide updates, and as a client onboarding checklist. Review collected by and hosted on G2.com.

What do you dislike about Journey?

Nothing so far - I have been using the free version for nearly 2 months and enjoy it thoroughly. Review collected by and hosted on G2.com.

What problems is Journey solving and how is that benefiting you?

Personalization at scale and the ability to interact with prospects beyond traditional email attachments. Review collected by and hosted on G2.com.

Olivia S.
OS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Journey?

Great design and functionalities. It's been perfect for our client onboarding journey, and very intuitive.

Reponse and support by the Journey team has always been amazing too.

We use journey for every client onboarding for our product, as well as training journey's. Review collected by and hosted on G2.com.

What do you dislike about Journey?

We haven't found anything that we dislike. Review collected by and hosted on G2.com.

What problems is Journey solving and how is that benefiting you?

A simple, intuitive flow for onboarding new clients to our product.

Increases speed of clients setting up their account, training, and user activity.

Easy for our customer success team to create, update, and add new features to the journey. Review collected by and hosted on G2.com.

Srinevasan M.
SM
Mid Market Account Executive
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Journey?

Journey solves a very important problem in the sales cycle, making it easy for customers to have all the related information in one place.

It's been a game changer for the customer experience. Review collected by and hosted on G2.com.

What do you dislike about Journey?

Nothing I have encountered that I have disliked Review collected by and hosted on G2.com.

What problems is Journey solving and how is that benefiting you?

Ease of access from the customer's standpoint to help with their decision making process. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Journey?

There is a very flexible drag and drop builder that can aggregate multiple links or resources into a single repository. The analytics and tracking on the engagement by our prospects is what is a big value add. Review collected by and hosted on G2.com.

What do you dislike about Journey?

It can feel a little overwhelming at the start. It took us a bit to really think about how to use the tool for our process, specifically. Review collected by and hosted on G2.com.

What problems is Journey solving and how is that benefiting you?

Journey helps us send out sales resources quickly all across our sales process. Instead of sending out multiple links without knowing which ones were shared or interacted with, we can build out a very personalized single link that makes it easy for our prospects to share the right resources to the key stakeholders. It helps us move opportunities through the sales process. Review collected by and hosted on G2.com.

Pablo G.
PG
Account Executie
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Journey?

I'm a salesperson and after my meetings, I used to send a recap email with a bunch of links and attachments, in the hopes that they trigger something and that my prospects would buy my solution.

However, I can't track and I don't even know if they read these emails. Emails are plain and I need to stand out from the crowd as a sales professional. Journey helps me with that.

With Journey I can send comprehensive, neat, and organized recaps with videos, links, and information arranged in a landing page, best of all is that I can track everything. Review collected by and hosted on G2.com.

What do you dislike about Journey?

The tool is pretty straightforward, which is something I love but I can see some people might need extra features. It does the job well! Review collected by and hosted on G2.com.

What problems is Journey solving and how is that benefiting you?

I can stand out from the crowd as a salesperson, people remember my solution more which gives me higher chances of selling my solution and making more money for me and my business. I can also track what I used to just guess! Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Journey?

It is very easy to write and link essential info about our services in our proposals.We also use Journey internally during presentations. Review collected by and hosted on G2.com.

What do you dislike about Journey?

I haven't found any downsides of journey as of yet. Review collected by and hosted on G2.com.

What problems is Journey solving and how is that benefiting you?

It is cutting down the time of writing proposals for clients and giving a better platform for showing our services. Review collected by and hosted on G2.com.

Lauren D.
LD
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Journey?

It was a platform I didn't realize I needed, and now has become a vital part of my communications. The most helpful aspect is the beautiful design, interface when presenting to prospects. Additionally, the templates are useful and I'm sure will improve as the platform grows, and using the platform is extremely intuitive. Each time I think to myself of creating a demo, pitch, brief about the business, my first thought is initially to create a journey. I have now started using Journey as a verb in my outreach! Review collected by and hosted on G2.com.

What do you dislike about Journey?

There is nothing I dislike about the platform. If I could make a recommendation, I'd love to be able to edit the table of contents to remove the unnecessary links (don't really want the title page and contents in the TOC). This is still a nice to have over a need to have - the platform has been delightful to use. Review collected by and hosted on G2.com.

What problems is Journey solving and how is that benefiting you?

Main problem is an easy way to present our business, and value prop. It helps because it's not the standard pitch deck, rather its an interactive way for people to learn about our business and make the sales process much nicer and less sales-y. Our demos have gone much better as a result of using Journeys. Review collected by and hosted on G2.com.

Justin B.
JB
Co-Founder & CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Journey?

Journey simplifies all collateral (pdfs, reviews, slides, memos, etc.) into a single workspace. As a founder, it has been pivotal both in enhancing my storytelling capability during fundraising as well as with our sales & gtm. Review collected by and hosted on G2.com.

What do you dislike about Journey?

It's actually extremely simple to get started since the pattern is so similar to building a deck (just with a ton more integraiton). Since we leverage it for sales, they could do more to to improve their CRM sync. Review collected by and hosted on G2.com.

What problems is Journey solving and how is that benefiting you?

Journey is addressing the challenge of fragmented and cluttered email communication by consolidating them into a unified workspace. This makes the sales and fundraising process more organized. For me, as a founder, Journey has been instrumental in refining my storytelling both in fundraising and in sales. The platform's analytics feature provides insights into engagement across each part of the journey, which helps me hone in on what's most compelling to each user/company we work with. Review collected by and hosted on G2.com.