Jitbit Helpdesk Pros and Cons

Analytics, customization of ticketing system Review collected by and hosted on G2.com.

Old school design, less features than the more expensive vendors out there, scalability Review collected by and hosted on G2.com.

Jitbit allows you to provide quick and practical support through the use of canned responses, effective knowledge base tools, ticket routing, as well company branding. Review collected by and hosted on G2.com.

The mobile helpdesk app never quite worked as well as the web platform. This can be useful in a pinch, but I prefer to use the web browser for all ticketing needs. Review collected by and hosted on G2.com.

The simple UI with even simpler user ticket submission helps with adoption. The SQL Server back-end allows for easy to create integrations to third party software. We buy the high-end with source so we can modify a few pages to work as we want them to. The workflows are easy to use and the KB system works wonders when tied to categories. Review collected by and hosted on G2.com.

Some of the email filtering could be better as technicians sometimes only work with one "Company" or building. Review collected by and hosted on G2.com.

It makes it so easy to troubleshoot things at the company Review collected by and hosted on G2.com.

There is nothing to dislike about this software Review collected by and hosted on G2.com.

We tried two different apps, both more expensive than Jitbit, and finally settled on this one b/c that’s what our end-users found the easiest to work with. Review collected by and hosted on G2.com.

The chat notifications on the mobile app can be 10-20 seconds late Review collected by and hosted on G2.com.

I allows me to do my job with a little more ease. I feel like the people I help are satisfied with the quality I provide thanks to the help of Jitbit. Review collected by and hosted on G2.com.

It can be a little slow and glitchy sometimes, however so can most programs. it's a learning process and it gets easier and easier over time. Review collected by and hosted on G2.com.

Compared to our old helpdesk software it has been like moving out of the dark ages. We are able to setup our ticketing where tickets are created and assigned via automation. It has made it so simple for users to just to send a email to our main helpdesk email and the automation takes care of the rest Review collected by and hosted on G2.com.

Unlike some other helpdesk solutions there is not a dashboard view available to easily view ticket counts and other important information. We would like to be able to display this information on a display board we have in the office. There is a API available to get this information but I would have liked a built in solution. Review collected by and hosted on G2.com.

The reporting tool is great, you can drill down to your ticketing system by date, assigned agent, ticket status and more. You can also analyze how your support guys/gals are performing from several metrics available within the reports. Review collected by and hosted on G2.com.

The product is highly customizable which is great but it can also be a bit bland on the UI/UX side. Review collected by and hosted on G2.com.

We trialed a few diverse Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up experiencing passionate feelings for Jitbit because of its speed to run, straightforwardness to introduce, reinforcement, relocate, and refresh and awesome care staff. I believe that my most loved thing may must be the way responsive the merchant support is; we've had a few recommendations turned out to be real highlights throughout the years. Review collected by and hosted on G2.com.

I don't love the jobs framework. There are "experts", "directors", and "clients". The specialists can be per-classification, however then they are still apparently something other than clients on the classes for which they are not experts. Likewise, there doesn't appear to be a decent method to enable a client to have full perused access to all tickets in a classification or area without giving them specialist access too. Review collected by and hosted on G2.com.

We trialed a few distinctive Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up beginning to look all starry eyed at Jitbit because of its briskness to run, straightforwardness to introduce, reinforcement, relocate, and refresh and awesome care staff. I feel that my most loved thing may must be the manner by which responsive the seller support is; we've had a few recommendations turned out to be real highlights throughout the years. Review collected by and hosted on G2.com.

I don't love the jobs framework. There are "experts", "heads", and "clients". The specialists can be per-class, however then they are still apparently something beyond clients on the classifications for which they are not professionals. Likewise, there doesn't appear to be a decent method to enable a client to have full perused access to all tickets in a classification or segment without giving them professional access too. Review collected by and hosted on G2.com.