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Jitbit Helpdesk Features
What are the features of Jitbit Helpdesk?
Platform
- Customization
- User, Role, and Access Management
- Reporting
- Dashboards
Ticket and Case Management
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow
- Automated Response
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer/Contact Database
Communication Channels
- Customer Portal
- Email to Case
Internal Use
- Customization
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Jitbit Helpdesk Categories on G2
Filter for Features
Platform
Mobile User Support | Based on 18 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices. | 74% (Based on 18 reviews) | |
Customization | Based on 23 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding. | 85% (Based on 23 reviews) | |
User, Role, and Access Management | Based on 21 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 78% (Based on 21 reviews) | |
Integration | Based on 18 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality | 83% (Based on 18 reviews) | |
Reporting | Based on 32 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress | 83% (Based on 32 reviews) | |
Dashboards | Based on 31 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance | 78% (Based on 31 reviews) |
Ticket and Case Management
Ticket Creation User Experience | Based on 34 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket | 87% (Based on 34 reviews) | |
Ticket Response User Experience | Based on 34 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response | 86% (Based on 34 reviews) | |
Workflow | Based on 32 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions | 79% (Based on 32 reviews) | |
Automated Response | Based on 32 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply | 86% (Based on 32 reviews) | |
SLA Management | See feature definition | Based on 27 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs) | 80% (Based on 27 reviews) |
Attachments/Screencasts | Based on 34 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions | 80% (Based on 34 reviews) | |
Ticket Collaboration | Based on 33 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives | 86% (Based on 33 reviews) | |
Customer/Contact Database | Based on 21 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Central repository for account and contact information | 80% (Based on 21 reviews) |
Communication Channels
Customer Portal | Based on 31 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents | 84% (Based on 31 reviews) | |
Email to Case | Based on 34 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket | 84% (Based on 34 reviews) | |
Live Chat Support | Based on 17 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live | 82% (Based on 17 reviews) | |
Social Media Integration | As reported in 20 Jitbit Helpdesk reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks | 75% (Based on 20 reviews) | |
Voice | As reported in 16 Jitbit Helpdesk reviews. Make and receive calls directly in the application. Track and record calls for analysis. | 81% (Based on 16 reviews) |
Communication
Pop-up Chat | Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | Not enough data | |
Notifications | Delivers notifications to both sides of the conversation. | Not enough data | |
Targeted Emails | Sends automated emails to further engage clients and potential clients. | Not enough data | |
In-App Messaging | Allows for live chat to be enabled within the app for customer help. | Not enough data | |
Co-Browsing | Allows agents to join a customer's browser session and navigate through the website with them. | Not enough data |
Internal Use
Customization | Based on 23 Jitbit Helpdesk reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding. | 85% (Based on 23 reviews) | |
Conversation Archiving | Archives conversations in a separate location for later reference. | Not enough data | |
Lead Development | Enables employees to denote potential customers. | Not enough data | |
Knowledge Base | Establishes a knowledge base for employee reference during conversations. | Not enough data | |
Team Inbox | Provides a central location for help requests, helping employees respond sooner. | Not enough data | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. | Not enough data |
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