(3,351)
4.5 out of 5
Visit Website
Sponsored
Jitbit Helpdesk
Top Rated Jitbit Helpdesk Alternatives
49 out of 50 Total Reviews for Jitbit Helpdesk
4.3 out of 5
The next elements are filters and will change the displayed results once they are selected.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
Overall Review Sentiment for Jitbit Helpdesk
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
We strive to keep our reviews authentic.
G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.
VR
Vikas R.
Application Development Analyst
Information Technology and Services
Enterprise(> 1000 emp.)
What do you like best about Jitbit Helpdesk?
The best feature is for users to manage requests from multiple sources by assigning them customized tags and categories. Different visualizations are available for dashboards and reporting purpose. Review collected by and hosted on G2.com.
What do you dislike about Jitbit Helpdesk?
Improvement in the mobile app much needed. Review collected by and hosted on G2.com.
UO
Verified User in Outsourcing/Offshoring
Mid-Market(51-1000 emp.)
AM
Aaron M.
Systems Support Administrator
Non-Profit Organization Management
Mid-Market(51-1000 emp.)
What do you like best about Jitbit Helpdesk?
The web interface and email integration (the ability to create/reply to tickets via email) are my favorite features. Review collected by and hosted on G2.com.
What do you dislike about Jitbit Helpdesk?
The software is desperately missing the ability to log out a user. As admins, we use a regular user for working with tickets and an admin user for administrative tasks. Currently, there's no way to switch between the two without deleting cookies, going Incognito, or using a different browser. Very cumbersome. Review collected by and hosted on G2.com.
UA
Verified User in Accounting
Small-Business(50 or fewer emp.)
UE
Verified User in Education Management
Mid-Market(51-1000 emp.)
What do you like best about Jitbit Helpdesk?
Simple - easy to implement and can be implemented within small organizations or large scale operations. Review collected by and hosted on G2.com.
What do you dislike about Jitbit Helpdesk?
Not as many features as it’s competitors. Review collected by and hosted on G2.com.
AN
Verified User in Non-Profit Organization Management
Mid-Market(51-1000 emp.)
What do you like best about Jitbit Helpdesk?
Jitbit provides the ability to create multiple technicians with one license. Also, the integration with active directory and Google apps makes user management a lot easier. Review collected by and hosted on G2.com.
What do you dislike about Jitbit Helpdesk?
When using active directory there is no log out button. Review collected by and hosted on G2.com.
AM
Verified User in Marketing and Advertising
Enterprise(> 1000 emp.)
LD
Liz D.
Marketing and Business Systems Analyst
Transportation/Trucking/Railroad
Mid-Market(51-1000 emp.)
What do you like best about Jitbit Helpdesk?
A few years ago I came across a hosted help desk software online that seemed to have the right mix of features for an affordable price. I chose to use JitBit for a project that ended up being very successful in part thanks to this software for tracking and responding to customer requests. Each month/quarter/year, JitBit adds features that make sense and are more and more comparable to the big names I used to see on Gartner reports. I used to sell software that cost several times as much and was hardly as easy to admin! For a company getting started with tracking requests, this is a software company to seriously take a look at for your project's needs. Thank you JitBit team! Review collected by and hosted on G2.com.
What do you dislike about Jitbit Helpdesk?
Although they are extremely responsive to email, I miss phone support. It'd be nice to speak with the team directly even though I don't need to. Review collected by and hosted on G2.com.
JV
John V.
IT manager
Health, Wellness and Fitness
Mid-Market(51-1000 emp.)
What do you like best about Jitbit Helpdesk?
Not bloated with a zillion features, like some other "everything for everyone" systems, but still a powerful helpdesk. A self-hosted version is a nice addition. We actually chose this product for the self-hosted option, but the company has convinced us to go for the HOSTED one, and we're more than happy we listened to them.
Also, loved the "automation" engine ("if this - do that"), the mobile apps and JIRA integration ( we list our internal scripts bugs there and do the change management ).
Overall - a very nice and moderately priced app. Review collected by and hosted on G2.com.
What do you dislike about Jitbit Helpdesk?
The asset-management module is pretty basic, although it does the job. Also, no Twitter integration (even though they do offer a workaround for this). No user forums, but the Knowledge-base module does the job.
Oh, and their search engine sometimes glitches, especially when you search for weird abbreviations and other "non-existing" words. They claim to fix this in the next release.
The iOS app push notifications feature also breaks form time to time, also claim to fix this in the nearest future. Review collected by and hosted on G2.com.
Jitbit Helpdesk Categories on G2
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
