Jira Service Management Pros and Cons

Jira Helps It organization with N number of features.Not A high recommonded space , we can implement many automation things, And now a days it help ful to all empolyee to see work details and tickets and get approval easier.

Ver good backend support for the jira users.

A custom dashboards for teams in organization and gives good alerting in slack integration.It helps in use day to day activities in Soc related .We use it in day to day. It is built in cloud environment. Review collected by and hosted on G2.com.

No disadvantes as per now i use liked a lot Review collected by and hosted on G2.com.

What I like most about Jira Service Management would be the possibility of being able to use the workflow designer that is included in the tool and being able to design the workflows that I need according to the area of ​​my company. Added to that is the number of add-ons that Atlassian has to be able to integrate third-party software such as SAP or also interesting functions such as Gitlab or OpsGenie. Review collected by and hosted on G2.com.

I think Jira's weak point is ease of use. It is a tool that has a fairly slow learning curve and is not as intuitive for users who are not in the Technology environment. Added to that, their IT asset manager is not that good. Review collected by and hosted on G2.com.

I like the way that with Jira Service Managament makses it easy to create an Epic and then nest all the bugs under that top level Review collected by and hosted on G2.com.

I think that some of the screens in Jira Service Managament are a little outdated and could be brought up to date. Review collected by and hosted on G2.com.

The interface is straightforward, making it simple for everyone to find what they need without getting lost. Review collected by and hosted on G2.com.

Setting up workflows and customizations can be time-consuming and sometimes confusing. sometimes i feel like it require a developer to do that Review collected by and hosted on G2.com.

the ticket management system and the tracking is nice Review collected by and hosted on G2.com.

super there are no issues so far i am happy Review collected by and hosted on G2.com.

Jira service managenent tool is used for ticket and tracking purpose. We can track all the tickets at one place Review collected by and hosted on G2.com.

The responsive time whole loading the page is high compared to other tools in the market. Review collected by and hosted on G2.com.

Jira Service Management is easy to use, user can easily navigate through the projects and can see the boards.

It can be integrated with project management tools like bitbucket, confluence, which helps to keep track of project status, issues etc.

It is easy to implement with existing project through which product manager can keep track of every task. Review collected by and hosted on G2.com.

Due to its complex implementation and vast number of users it can lead to bad customer support experince.

As it has high frequency of users it can lead to poor response time. Review collected by and hosted on G2.com.

Lo que más me gusta de Jira Service Management es su capacidad para gestionar solicitudes de servicio y tickets de manera eficiente. La integración con otros productos de Atlassian y su potente capacidad de automatización mejoran significativamente la productividad del equipo. Review collected by and hosted on G2.com.

Lo que no me gusta de Jira Service Management es que su curva de aprendizaje puede ser bastante empinada para nuevos usuarios. Además, algunas de las configuraciones avanzadas pueden ser complicadas de implementar sin conocimientos técnicos adicionales. Review collected by and hosted on G2.com.

Streamlined project management as well as queue management Review collected by and hosted on G2.com.

Notification settings on Jira when new tickets are created. Being browser based you manually have to refresh in order to see any changes to the lobby Review collected by and hosted on G2.com.

Easy to navigate. Sharing across multiple teams is crucial in roles like mine, and I'm able to manage all of my tasks with ease. Review collected by and hosted on G2.com.

There is a learning curve. I feel better onboarding and training can improve the process Review collected by and hosted on G2.com.