42 IvyQuantum Reviews
Overall Review Sentiment for IvyQuantum
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The thing that is most helpful about ivy quantum is the helpful team behind it Review collected by and hosted on G2.com.
One of the challenges about working with IvyQuantum Is the ever changing landscape of the technology industry. Review collected by and hosted on G2.com.
Having used IvyQuantum both as an end-user and admin at an institution where it is in use, I can easily say that it has simplified and condensed what used to be so many systems into one whole package. It works well, it's still evolving and the support we have receieved from the teams behind IvyQuantum really make it what it is. Review collected by and hosted on G2.com.
As with any newer and still growing software out there, there are sometimes growing pains or issues you cannot resolve right away. Review collected by and hosted on G2.com.
Customer service is great! And the chat itself has been great for lowering our overall email and call numbers. Easy to create a custom response when it is necessary. When something is broken or needs improvement, the Ivy team is very response to tickets and feature requests. Review collected by and hosted on G2.com.
Pointing to answers when reviewing chats leaves a lot to be desired. The AI feature also is still hit or miss with answers, but I know it takes time to get those things more right than wrong. Review collected by and hosted on G2.com.
IvyQuantum's site crawls are game-changing for our small, nimble team. This solution enables us to make real time changes to our sites without worrying about changing all associated intents and anticipating every iteration of how our information can be confused with older information. It's freed up our team to focus on more relevant interactions through the bots! Review collected by and hosted on G2.com.
Not much, but the only hesitation that we've met is that all the people's work in managing old intents is now gone with the new integration. Review collected by and hosted on G2.com.
I like the idea of asynchronous help for websites a lot, especially with an intuitive AI-based system. Review collected by and hosted on G2.com.
The bot itself looked visually ridiculous, but I think our marketing group made that choice. But the back-end interface for users to upload content was not user-friendly. It also started making things up~ I honestly wonder how much beta testing these products have with live humans (of the right audience of likely users for the bot) because I think with actual users in mind, the interface would be more people-friendly. Review collected by and hosted on G2.com.
The upsides is that it allows for quick answering of questions and the AI is effective. Review collected by and hosted on G2.com.
Least helpful is that sometimes I don't get notifications when a user is trying to connect. Review collected by and hosted on G2.com.
Ivy Chatbot does an excellent job of answering our customers' questions based on our large customer support knowledge base. With over 2000 KB articles, we need a generative AI chatbot to help customers find the answers to their questions. Ivy Chatbot consistently answers 86% of our customers' questions, with the remaining 14% directed to a live agent. Ivy's customer support team has worked with us to customize our chatbot and integrate it with our ticketing system. Ivy's customer support is excellent. At our request, they have done additional work to improve their web accessibility. Ivy's new reports provide extensive metrics that allow us to analyze what questions our customers are asking. Based on that data, we can adjust our website to tailor it to our customers' needs. Review collected by and hosted on G2.com.
Ivy needed to do some additional work to meet web accessibility standards, especially regarding keyboard navigation. However, their customer support team worked with us to address these issues. Review collected by and hosted on G2.com.
Very responsive. Can do a lot with it. Possibilities seem endless once you get going. Review collected by and hosted on G2.com.
Hard to navigate a bit. Feel like I spend most of my time looking for what I need. Could be cleaner from a user perspective. Review collected by and hosted on G2.com.
Amazing customer support and ease of use Review collected by and hosted on G2.com.
There really is no negatives from my perspective other than the random responses sometimes gathered from users interacting with our chatbot. Review collected by and hosted on G2.com.
