IT Glue Reviews & Product Details - Page 8

I like the integration it has between RMM and AutoTask. Review collected by and hosted on G2.com.

There is a bit of a learning curve when trying to organize and setup how you want your documentation stored and/or categorized. Review collected by and hosted on G2.com.

Very configurable, lots of built in categories, and has everything that we need to document our clients. It is very easy to use. We use it daily. Review collected by and hosted on G2.com.

There is nothing that I dislike about IT Glue. Review collected by and hosted on G2.com.

IT Glue is a user-friendly platform for IT professionals and managed service providers (MSPs) to store and access crucial information about clients' IT infrastructure. With its centralized knowledge base and intuitive search, users quickly find network configurations, software licenses, and more, saving time. Integrations with tools like PSA and RMM enhance productivity, and security features ensure data protection. Though pricing may be higher for smaller MSPs, its extensive features make it valuable for managing complex IT environments. Review collected by and hosted on G2.com.

The pricing is higher higher for smaller MSPs. Review collected by and hosted on G2.com.

I have many integrations that make collecting information easy. Implementing was easy and support is responsive. I'm in it glue all the time as well as my colleagues. Its easy to use and flexible assets help me make custom areas to record information. Review collected by and hosted on G2.com.

Using the document template to make documents can be a little bit of a learning curve.. but they let you import word documents so that makes it easy and it normally does a good job importing. Review collected by and hosted on G2.com.

IT Glue makes it easy to store information, ease of implementation and we use it daily. Its great that you have the ability to store passwords and One-Time MFA as well. The customer support has been excellent and they keep their product working and updated. Review collected by and hosted on G2.com.

Not much to say regarding dislike, whats not to like? Maybe ill put a feature suggestion here. If they offered their own, cookie cutter fully integrated ITSM/Help Desk that would be awesome. The helpdesk could then possibly use IT Glue as its own Knoweldge base. With Todays AI anything is possible. Review collected by and hosted on G2.com.

I have been using IT Glue possibly through out my whole career and cannot look at another Product other than IT Glue, it is convenient to store client information. Easily intergrated with RMM tools, SSL and Firewall Trackers.

Alot of categories to keep a clients information seperate and clean and to make support progress quicker. Review collected by and hosted on G2.com.

There is not really anything bad about IT Glue. Review collected by and hosted on G2.com.

Having centralized documentation, such as network configurations, passwords, and procedures all in one place. Review collected by and hosted on G2.com.

Search functionality in mobile application, can be harder to locate specific documents or configurations. Review collected by and hosted on G2.com.

Love how you can create Flexible Assets and set it up that is best for your practice. Integrations are great for PSA and RMM systems along with API setups. Takes time to setup best for how you do your business but once it is there, so easy to understand your own systems. Review collected by and hosted on G2.com.

Integration with BMS right now for ticket workflows do not include Checklists Review collected by and hosted on G2.com.

ITGlue is perfect for MSPs. Quick access for all users along with the ability to share OTP codes. Adding documents to document processes, LAN/WAN information. It is the perfect place to share any infomration anyone needs to pickup and start fixing things. As ITGlue is used frequent and often, it is the second thing I log into each day! Review collected by and hosted on G2.com.

The only downside to ITGlue is based on what you do or do not put into it. Review collected by and hosted on G2.com.

Creates documentation structure that is easy to use and easy to implement and works with a wide range of integrations. This platform is used all day long and is often the first place we go to look for information about a customer and or their setup. There are a ton of features that enable us to provide a high level of support. While rarely contacted, the amount of support available is impressive. Review collected by and hosted on G2.com.

Nothing comes to mind when I think about negatives within IT Glue. This is a solid and dependable platform. Review collected by and hosted on G2.com.