IT Glue Reviews & Product Details - Page 6

Time to resolution is a crucial component in service delivery. ITGlue is a solid documentation platform that enables teams to share and disseminate information and correlate that information in an intelligent manner. When leveraged appropriately it allows team members to solve the repetitive or mundane tasks or tickets more quickly, to focus on more important issues. Review collected by and hosted on G2.com.

Getting documentation over from other platforms (or the lack thereof) and the initial adoption can take a while. Our team tried setting up a "golden client" to document things where and how it should be expected going forward, but eventually just dumped everything we had in with the idea of sorting and organizing as we went. Review collected by and hosted on G2.com.

It's reasonably fast in searching.

Downtimes have gotten a little fewer and further between lately.

Audit logs for every little change are very helpful. Review collected by and hosted on G2.com.

Unfortunately, the parent company Kaseya has become known to us internally and throughout the MSP community as one that locks customers in to long-term contracts and has some dubious billing practices. While we have not experienced this in particular with ITGlue, we certainly have with their other products. It's likely that we'll end up leaving IT Glue for this reason. Review collected by and hosted on G2.com.

IT Glue keeps us more secure and organized! Review collected by and hosted on G2.com.

I don't have anything specific I dont like about IT Glue. Review collected by and hosted on G2.com.

There are so many things that are helpful about IT glue it is really hard to pinpoint just one or two things, but I would have to say that the organiztion of the information is my favorite part. Being able to have one spot where everything is accessible be me and the rest of my team is essential. I have been a user for close to ten years now and wouldn't stop using it unless they shut it down. Review collected by and hosted on G2.com.

I do not have any compllaints about IT glue. Review collected by and hosted on G2.com.

The password manager system is outstanding. Review collected by and hosted on G2.com.

They have more issues with accessibility over the last few years. Review collected by and hosted on G2.com.

IT Glue is a tool that has revolutionized our way of working. The strengths are:

The convenience of being able to record all internal and client passwords and access them anywhere

The IT Glue extension for Google Chrome, which allows for automatic password filling

The ability to record client license keys

The documentation feature, which saves a lot of time, especially in the case of recurring issues

Increasing integration with other Datto/Kaseya products

It would truly be impossible for us to do without it. Review collected by and hosted on G2.com.

The mobile app could be improved. Integrating with Datto RMM, it's a pity that vaulted password cannot be accessed by the web remote sessions. Review collected by and hosted on G2.com.

ease of use and the ability to share info inside our team Review collected by and hosted on G2.com.

sometimes browser use might be bit laggy Review collected by and hosted on G2.com.

I love that I am able to link different categories, such as linking a local admin password to a specific configuration - as well as the ability to to document and update across multiple team members with a log of all changes. It requires no training and is very intuitive regarding multiple sites. I also love the ability to save my OTP directly to password accounts as well. Review collected by and hosted on G2.com.

The only downside I can think of is having to to ensure all staff update IT Glue regularly to avoid outdated information. Review collected by and hosted on G2.com.

It's easy to get started and integrates with numerous Kaseya and third party services. Initial setup is quick, documentation is superb and support is highly accessible. I'm using it every day. Additional AI or cooper bot workflows and feature developments only prove to increase it's value to our team. Review collected by and hosted on G2.com.

Like Compliance Manager there is a lot to it and it takes a certain mindset to get it up and integrated with everything properly. Review collected by and hosted on G2.com.

It provides one centralized "version of truth". That's tremendously important as we grow and scale our business to include multiple resources in multiple places. ITGlue makes it easy to capture our corporate memory to preserve for future use. Not having to search multiple folders of spreadsheets, disorganized documents, or paper files ensure we always have the latest and most accurate version of truth. Review collected by and hosted on G2.com.

Sometimes it is hard to globally search for something I know is there, but can't remember which bucket holds it. Review collected by and hosted on G2.com.