IT Glue Reviews & Product Details - Page 14

You know how they say a Rolex is a watch made for a watch maker. Well, IT Glue was made for a support person by a support person. What do I mean? Whoever made it knows the type of info that an IT support person needs at their finger tips to quickly do IT support tasks. Review collected by and hosted on G2.com.

I honestly can't think of any. I had a little bit of a learning curve to start, but after that it's great. Review collected by and hosted on G2.com.

Integrations available for use. We have changed rmm's and psa's. IT Glue has been by us through all of it and has supported both systems. Review collected by and hosted on G2.com.

This dislike can be seen in every document management service and that is it is easy for things to get messy if techs do not all document the exact same way. Review collected by and hosted on G2.com.

The fact that it can be shared with our customers and we can create groups and different environments for them Review collected by and hosted on G2.com.

The SSO feature is not that friendly and can sometimes malfunction when using MyGlue. Review collected by and hosted on G2.com.

Ease of use for our Customer Support, Everything is stored in the same place.

Storage and Management of Information, Configurations, and Passwords.

Integration with Autotask and Datto RMM.

Daily use. Review collected by and hosted on G2.com.

Some files and documents cannot be stored. Review collected by and hosted on G2.com.

What i like best is the fact that it glue is super easy to use, the fact that i use it everyday and I never have any issue is perfect.

When we need to integrate new client in the system we dont have to losse time is quick and easy

There is so much feature with it glue and good way to use it in other app. Review collected by and hosted on G2.com.

One down side would be the lakc of costumization, also there is no "Real" desktop application we need to download the app from the edge website it works well but its not perfect.

Would be nice to have a way to have favorites password Review collected by and hosted on G2.com.

When information is written by technicians, everything becomes more manageable. Your service excels if you use this "continuity tool". Very useful, a must. Review collected by and hosted on G2.com.

Some features need improvement, such as the immediate deletion of runbooks; this is essential, especially if they contain sensitive information like passwords in clear text. Review collected by and hosted on G2.com.

The integration with 2FA, especially useful for us as Authy is now out of service on the desktop. This allows us to continue using the same machine for 2FA codes instead of needing a phone.

The IT extension is very handy for quickly finding passwords. Review collected by and hosted on G2.com.

Search bar issues - the occasional search bar does not provide the most accurate results and takes a while to load up Review collected by and hosted on G2.com.

Great Tool for IT: ITGlue offers features such as structured documentation, the ability to link all related documents, and robust search capabilities, making it easier for IT teams to find and manage information quickly. It also supports integrations with various other tools commonly used in the IT sector, which enhances its utility by allowing for centralized management of resources and data. Review collected by and hosted on G2.com.

As with many specialized software solutions, there can be a degree of vendor lock-in, where migrating to another platform could be difficult due to the unique structuring and storage of data in ITGlue. This could pose a problem if a company decides to change its tooling or processes. Review collected by and hosted on G2.com.

GUI is good, intuitive, sidebar section is great as it allows you to add and remove items. Review collected by and hosted on G2.com.

API doesn't allow folder and security group access, which is needed for automation.... MyGlue Users can't auto-share Passwords and Documents, as folder security doesn't allow this (Major issue, needs fixing if you want MyGlue user buy-in) Review collected by and hosted on G2.com.

The most useful thing about IT Glue for me is the ability to keep all of our important information used for the daily use in a secure safe space. Review collected by and hosted on G2.com.

There isn't much I actually dislike about IT Glue since it provides me with everything I need. Review collected by and hosted on G2.com.