IT Glue
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4.7 out of 5 stars
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IT Glue Reviews & Product Details - Page 11

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IT Glue Overview

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What is IT Glue?

IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries. IT Glue makes documentation easy by consolidating and integrating with the monitoring, ticketing and Microsoft tools techs use every day. Hundreds of out-of-the-box documentation templates ensure you get started with ease, your team creates documentation in a consistent format, and our deep search makes everything easy to find. IT Glue is SOC 2, Type II certified, and comes with a wealth of security features, including host-proof password hosting, granular security permissions at both the group and individual levels, version control, an immutable audit trail and more. With IT Glue, users can: • Organize and manage IT assets • Formalize IT processes and practices • Create editable SOPs and Knowledge Base articles • Define relationships between assets, licensing, vendors, passwords and more • Create checklists for high-level, repeatable processes and procedures • Upload or attach various file types, such as audio and video files, images, and external links • Securely share credentials • Automate the filling of password forms or logins

IT Glue Details
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IT Glue Community
Languages Supported
English
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Product Description

IT Glue™ is an IT documentation platform packed with features designed to help you maximize the efficiency, transparency and consistency of your team.

How do you position yourself against your competitors?

IT Glue is designed with the unique needs of IT professionals in mind. Whether you're documenting your assets, vendors, passwords, users, SOPs or anything else, there's specific information that IT needs to know first and foremost. Track, find and know everything in under 30 seconds.

We know that documentation is essential to IT’s effectiveness, so we have made it our mission to make documentation as painless as possible by consolidating everything in one easy, secure place. But for documentation to truly have value, you need to be able to find it when you need it. Between our robust search function and relationship mapping (where you link related documentation items together), you’ll always find what you need, when you need it. The depth and texture of IT Glue’s approach to documentation is unmatched, and what makes IT Glue more valuable than any other documentation solution on the market today.

Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,673 Twitter followers
LinkedIn® Page
www.linkedin.com
4,835 employees on LinkedIn®
Description

Kaseya® is the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium sized businesses (SMBs). Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure, and backup IT. Kaseya IT Complete is the most comprehensive, integrated IT management platform comprised of industry-leading solutions from Kaseya, Unitrends, Rapidfire Tools, Spanning Cloud Apps, IT Glue, ID Agent and Graphus. The platform empowers businesses to: command all of IT centrally; easily manage remote and distributed environments; simplify backup and disaster recovery; safeguard against cybersecurity attacks; effectively manage compliance and network assets; streamline IT documentation, and automate across IT management functions. Headquartered in Dublin, Ireland, Kaseya is privately held with a presence in over 20 countries. To learn more, visit www.kaseya.com.

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Overview Provided by:
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Recent IT Glue Reviews

TP
Tejas P.Mid-Market (51-1000 emp.)
5.0 out of 5
"ITGlue product Review"
ITGlue is an amazing document management system that to use to store the documentation of the Organization. It is very easy to implement and easy t...
Read more
Simon B.
SB
Simon B.Small-Business (50 or fewer emp.)
4.5 out of 5
"The best tool for the job"
the ease of access to all data on all your clients in one portal
Read more
ET
Eric T.Small-Business (50 or fewer emp.)
4.5 out of 5
"No more wasted time hunting for client information"
For a busy IT professional like myself, I enjoy how everything is pushed into one place in IT Glue. Think of it as our central hub of passwords, of...
Read more

IT Glue Pricing

Basic
$29.00
1 User Per Month
Select
$38.00
1 User Per Month
Enterprise
$44.00
1 User Per Month
See all 3 IT Glue pricing levels
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IT Glue Media

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Video Reviews

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591 IT Glue Reviews

4.7 out of 5
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591 IT Glue Reviews
4.7 out of 5
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IT Glue Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for IT GlueQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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GS
IT Consultant
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about IT Glue?

All the categories that offers to save IT information. Easy to copy password. Review collected by and hosted on G2.com.

What do you dislike about IT Glue?

So far, we found IT Glue best in class so as of now we do not see any negative things in IT Glue. Review collected by and hosted on G2.com.

What problems is IT Glue solving and how is that benefiting you?

We use IT Glue for all our customer SOP which helps other engineers to refer directly and help end user quickly. Review collected by and hosted on G2.com.

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Matthew H.
MH
TAC Manager
Small-Business(50 or fewer emp.)
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Review source: G2 invite
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What do you like best about IT Glue?

Easy to use, great integrations with other tools, organized very well. Review collected by and hosted on G2.com.

What do you dislike about IT Glue?

None at this time. No complaints. We love it! Review collected by and hosted on G2.com.

What problems is IT Glue solving and how is that benefiting you?

Solving organization issues with customer's information. Helps keep things organized in a central database. Review collected by and hosted on G2.com.

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DK
Mid-Market(51-1000 emp.)
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What do you like best about IT Glue?

The flexibility in allowing my team to create assets that mirror our needs and processes. Review collected by and hosted on G2.com.

What do you dislike about IT Glue?

Overall there is very little to dislike about ITGlue. On occassion I wish there were some additional field types, automation, or advanced input validation but this is really nitpicking. Review collected by and hosted on G2.com.

What problems is IT Glue solving and how is that benefiting you?

Before ITGlue all of our documentation was hand crafted and the formats varied wildly as did the locations. After switching to ITGlue we have clear standards and one place to go for all of our documenatation. ITGlue is a game changer when it comes to running a large company with many clients. Review collected by and hosted on G2.com.

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EV
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
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What do you like best about IT Glue?

The centralization of documents, passwords, etc which makes it a lot easier and efficient to maintain this information over time as it grows and changes, this removes the need to keep track of everything as IT Glue does it for you. Review collected by and hosted on G2.com.

What do you dislike about IT Glue?

When creating documents the UI can be frustrating as the layouts of documents are not standard and adding or moving something will greatly change the look of the document, you also can't upload PDFs for some reason. Review collected by and hosted on G2.com.

What problems is IT Glue solving and how is that benefiting you?

Having company information and client information shared across our organization without the need to setup complicated access structures. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
II
Enterprise(> 1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about IT Glue?

That information is readily ostensible, easily saved and readily shareable

One of my favorite fetures is the ability to link pages - some of my cleints have very complex networks and organizational hierarchies, so it's very nice to be able to see all the related items right on the page of each individual asset Review collected by and hosted on G2.com.

What do you dislike about IT Glue?

The one issue I have is how some things can't be edited or removed after entry or initial documentation Review collected by and hosted on G2.com.

What problems is IT Glue solving and how is that benefiting you?

ItGlue is making it very simple to organize relevant information in ways that make the bigger picture immediately apparent while also allowing for drilling-down as much as necessary. The UI/UX is also simple to understand and quite malleable to user needs, Review collected by and hosted on G2.com.

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SM
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
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What do you like best about IT Glue?

The facility of adding documentation and allowing your Help Desk Team to have access to everything. It allows the job and troubleshooting to go smoother Review collected by and hosted on G2.com.

What do you dislike about IT Glue?

ITGlue does not have that many intergration with other companies, but they do have it with major ones like Microsoft and Datto Review collected by and hosted on G2.com.

What problems is IT Glue solving and how is that benefiting you?

Sharing documentation and allowing to store password is very ideal. It allows my team to access platforms or servers, without consulting to other team members. This allows the team production to increase,and resolution time to decrease Review collected by and hosted on G2.com.

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MN
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about IT Glue?

I like the ease of use, the flexibility and the features. We use IT Glue constantly and have never had an issue. You have options to control who can see what is added to Glue, you can track, manage and generate passwords all from the same screen. Review collected by and hosted on G2.com.

What do you dislike about IT Glue?

There are honestly no issues I have ever experienced with IT Glue. Review collected by and hosted on G2.com.

What problems is IT Glue solving and how is that benefiting you?

We are able to look up Company Info, Configurations, Assets, Passwords, Manage and Edit Passwords, Generate complex Passwords and share files. Review collected by and hosted on G2.com.

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LE
Technicien informatique
Computer & Network Security
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
Translated Using AI
What do you like best about IT Glue?

The possibility of linking information to actual equipment and having a complete database that combines configurations, connection information, and tickets! Review collected by and hosted on G2.com.

What do you dislike about IT Glue?

The inability to link web pages directly in documents to access pages related to problem resolutions directly. Review collected by and hosted on G2.com.

What problems is IT Glue solving and how is that benefiting you?

The centralization of information related to clients (password, configurations, ticket, etc...) Review collected by and hosted on G2.com.

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LR
System Administrator
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about IT Glue?

The navigation menu for entries/clients for quickly accesing key items for navigation is very helpful. Review collected by and hosted on G2.com.

What do you dislike about IT Glue?

System Outage are few and far between, but when this takes place it impacts the whole team. Solution is cloud hosted. Review collected by and hosted on G2.com.

What problems is IT Glue solving and how is that benefiting you?

This offers our team quick and easy acccess to documentation. It's efficient and secure and syncs with CW Manage. This is our key tool for centralized information, and greatly reduces a level of manual work if we didn't have in place today. Review collected by and hosted on G2.com.

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DS
Servicedesk Engineer
Mid-Market(51-1000 emp.)
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(Original )Information
What do you like best about IT Glue?

Its useful for managing many customers and keeping a lot of things in the right place. Its easy to use and to implement. As a servicedesk engineer i frequently use it to get access to the accounts I need from our customers. Review collected by and hosted on G2.com.

What do you dislike about IT Glue?

Nothing. I cant complaing about the software.

Only one thing: Copying fast from bottom to up (FA, PASS, EMAIL) blocks because of the small pop-up. Review collected by and hosted on G2.com.

What problems is IT Glue solving and how is that benefiting you?

It solves the problem of password management Review collected by and hosted on G2.com.

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