Issuetrak
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Issuetrak
By Issuetrak
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4.1 out of 5 stars
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Issuetrak Reviews & Product Details - Page 4

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Issuetrak Overview

Editedit
What is Issuetrak?

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success!

Issuetrak Details
Discussions
Issuetrak Community
Languages Supported
English
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Product Description

Issuetrak helps your team track tickets, issues, & requests with features like auto-assignment, ticket escalation, at-a-glance dashboard metrics, detailed reporting, custom forms, user-defined fields, and much more. Submit tickets via email, mobile, web form, or web portal. Define your workflow with simple task lists or complex branching. Issuetrak is highly configurable, quickly implemented, & easy to use. Cloud or on-premise deployment.

How do you position yourself against your competitors?

Issuetrak is by far and away the best choice! We’ve always been customer-centric, which means, over the years, we’ve listened and responded to user feedback. Some of our most important features have resulted from customer suggestions.

Also, unlike some of our competitors who offer lightweight applications, Issuetrak delivers a robust and highly configurable solution that’s still easy to use. Not only does Issuetrak provide tracking and management for any sort of business issue, ticket, or request, it also takes workflow to a new level with increased visibility and accountability and improved communication across an organization.

Seller Details
Seller
Issuetrak
Year Founded
1992
HQ Location
Virginia Beach, Virginia
Twitter
@Issuetrak
3,833 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
Phone
+1 (866) 477-8387
Description

Ticket tracking for help desk, customer support, complaint management, and more.

Taylor R.
TR
Overview Provided by:
Taylor Ross

Recent Issuetrak Reviews

DF
Dakota F.Enterprise (> 1000 emp.)
5.0 out of 5
"Extremely Satisfied"
Issuetrak is one of the best ticketing systems that I've used. The search function for previous tickets is a great Knowledge Base for recurring iss...
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
2.5 out of 5
"Issuetrak services"
This software manages issues that need to be tracked and kept up with flawlessly
Read more
Verified User
I
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Issuetrak for healthcare "
Issuetrak allows for multiple teams to utilize and for easy assigning of tasks
Read more

Issuetrak Pricing

Cloud
Starting at $26.00
1 per agent Per Month
See Issuetrak pricing
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Issuetrak Media

Issuetrak Demo - Issue Hub
The Issue Hub is your home base in Issuetrak. Its custom views allow you to sort, filter, and organize your issues, as well as mass update groups of issues with a few clicks.
Issuetrak Demo - Settings Lightbox
The Settings Lightbox shows all of Issuetrak's settings and feature capabilities in one place, allowing you to quickly update and reference features.
Issuetrak Demo - Submit Issue Screen
Submit issues, tickets, requests, and more through this customizable screen.
Issuetrak Demo - Dashboard
The Dashboard gives up-to-the-minute, at-a-glance statistics regarding Tickets/Issues/Requests in your system.
Issuetrak Demo - View Issue
The View Issue screen gives you an updated, at-a-glance status of a ticket, including notes, submitter, SLAs, and other open related tickets.
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Have you used Issuetrak before?
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62 Issuetrak Reviews

4.1 out of 5
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62 Issuetrak Reviews
4.1 out of 5
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Overall Review Sentiment for IssuetrakQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Issuetrak?

Fast response, intuitive interface makes it easy to use Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Customization can be limited, but we haven't had too many problems with this. Review collected by and hosted on G2.com.

Recommendations to others considering Issuetrak:

great product, reasonable price, good support. Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

Tracking issues and running reports on RCA. Review collected by and hosted on G2.com.

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Verified User in Higher Education
UH
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Issuetrak?

It tracks the issues very nicely. I am able to stay organized time wise with my entries. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Nothing, no complaints about this product at all. Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

Helps keep us better organized Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Issuetrak?

Ease of use and integration with Active Directory Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Not enough email alerting and closed loop correspondence with end user. Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

IT and building maintenance Review collected by and hosted on G2.com.

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Sandi D.
SD
Software Support Admin.
Computer Software
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Issuetrak?

The Support Team! These folks have it going on. I mean they get the job done with speed, professionalism, they are courteous and make you feel right at ease! I cannot say enough!

Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

I haven't ran into anything and we've been with IssueTrak for well over 3 years now. Review collected by and hosted on G2.com.

Recommendations to others considering Issuetrak:

You have nothing to lose and everything to gain from going with IssueTrak. I looked for MONTHS trying this and that before finding these guys. We've been with them ever since. Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

Cane Garden Software has clients that need to be able to enter issues associated with any problems that occur while running our software. These issues are sent out to our cell phones and then an e-mail is sent to our business emails, notifying us that someone is in need. It really helps our response times as well as keeps an accurate database of issues that are hanging & the closed ones as well. Review collected by and hosted on G2.com.

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Craig C.
CC
IT Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Issuetrak?

Simple to use and maintain, and it is very flexible. Not a lot of work to maintain or upgrade the software. A lot of flexibility, as well as a good training site that offers good ideas on usage of the site for different applications. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

I don't think that the mobile version is that great. I'd love to see a true iOS/Android interface to deal with the system that actually takes advantage of touch and not just a minimalist web version. Also would love to be able to scan barcodes with it to aid in Asset Tracking. Review collected by and hosted on G2.com.

Recommendations to others considering Issuetrak:

Try it out, easy implementation, Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

Issue tracking, visibility, auditing, and knowledge base Review collected by and hosted on G2.com.

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SG
It Manager
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Issuetrak?

Flexibility to use the features you need. Pricing scales to the needs of the organization. Perfect for tracking issues as well as project management capabilities. Does not require everyone connected to issues to be a paid user of the system. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Takes awhile to set the system generated emails with the end users but that happens when you have the flexibility that the system offers. Review collected by and hosted on G2.com.

Recommendations to others considering Issuetrak:

It is an awesome product. Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

We have a new quoting software that we deployed and needed to be able to receive issues and be able to track those all the way through the software development process. Works great. We also use it for product project management and help desk issues. We are able to separate the two processes to our needs. Review collected by and hosted on G2.com.

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Response from Sarah R. Spangler of Issuetrak
Editedit

Hi Sandy,

Thanks for taking the time to review IssueTrak! You mentioned it takes time to set up the system-generated emails, but the result is worth it. We strive to provide flexibility to let the software work the way you want it to. Sometimes this means it take a little work to handle the different situations you want to address. But, the end result is that the software adapts to your organization. Your organization does not need to change to work with the software. Sounds like you've got things under control, but if you ever need us, please don't hesitate to contact us at support@issuetrak.com.

Best,

Sarah

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Stephen G.
SG
VP, Information Services
Banking
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about Issuetrak?

IssueTrak is a consolidated system that allows us to track all of our user's help tickets in one location. The fact that it links to our email system and Active Directory make it very seamless for our end users. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Can't really think of anything that we dislike Review collected by and hosted on G2.com.

Recommendations to others considering Issuetrak:

Does what it says very simply and elegantly. Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

Fast, complete resolution of end user issues and the ability to research when a similar problem recurs. Review collected by and hosted on G2.com.

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Helpful?
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Kelli W.
KW
Controller & Software Manager
Accounting
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Issuetrak?

Quick call setup, easy tracking and notification, quickly assign tasks that need to be addressed Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

some of the search and reporting features seem "out dated" Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

We have large volume of customer support calls that may need multiple people within the organization to address. IssueTrak not only increased productivity but ensured that all customer's issues were being properly followed up on. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Issuetrak?

We like how easy IssueTrak is to use and configure. WIth very little learning curve, we were able to set up the system to work for our business. The users love it as well, as the input is fast and easy. They have to crank out hundreds of tickets a day, and I can't see it getting any more efficient than IssueTrak. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Honestly, I don't have any issues worth noting. If anything has every come up, the support staff has always been nothing but helpful. Even when the issue is on my end, they work hard to help me fix it. Review collected by and hosted on G2.com.

Recommendations to others considering Issuetrak:

Make it yours. The more we configured it to our environment, the better it got. Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

We maintain and operate roadway/tunnels. All incidences and events must be logged via a contract with the state. IssueTrak streamlined that process, which used to be done via text documents. Review collected by and hosted on G2.com.

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Response from Hank Luhring of Issuetrak
Editedit

Thank you taking the time to write a review. It's great to hear your comments about how fast the app is to enter issues!

All the best,

Hank Luhring

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Verified User in Staffing and Recruiting
AS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Issuetrak?

IssueTrak allows us to manage our support requests along with managing and tracking our assets. One key area where IssueTrak has helped us is to monitor when equipment needs to be replaced. It also helps to share information across the helpdesk users. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

The GUI is a little dated compared to other products and it would be nice to see some additional mobile features. Review collected by and hosted on G2.com.

Recommendations to others considering Issuetrak:

Look past the user interface and give it a try. Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

We have moved many of our paper requests in to IssueTrak allowing various departments to eliminate paper and improve request tracking. Our employees and customers love the ability to go to one place and request Review collected by and hosted on G2.com.

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Response from Hank Luhring of Issuetrak
Editedit

We appreciate you taking the time to write a review. We're glad that IssueTrak is allowing you to improve request tracking across multiple departments. We take your comments about the GUI to heart and we are working on that as we speak.

All the best,

Hank Luhring

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