Issuetrak
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Issuetrak
By Issuetrak
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4.1 out of 5 stars
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Issuetrak Reviews & Product Details - Page 3

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Issuetrak Overview

Editedit
What is Issuetrak?

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success!

Issuetrak Details
Discussions
Issuetrak Community
Languages Supported
English
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Product Description

Issuetrak helps your team track tickets, issues, & requests with features like auto-assignment, ticket escalation, at-a-glance dashboard metrics, detailed reporting, custom forms, user-defined fields, and much more. Submit tickets via email, mobile, web form, or web portal. Define your workflow with simple task lists or complex branching. Issuetrak is highly configurable, quickly implemented, & easy to use. Cloud or on-premise deployment.

How do you position yourself against your competitors?

Issuetrak is by far and away the best choice! We’ve always been customer-centric, which means, over the years, we’ve listened and responded to user feedback. Some of our most important features have resulted from customer suggestions.

Also, unlike some of our competitors who offer lightweight applications, Issuetrak delivers a robust and highly configurable solution that’s still easy to use. Not only does Issuetrak provide tracking and management for any sort of business issue, ticket, or request, it also takes workflow to a new level with increased visibility and accountability and improved communication across an organization.

Seller Details
Seller
Issuetrak
Year Founded
1992
HQ Location
Virginia Beach, Virginia
Twitter
@Issuetrak
3,833 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
Phone
+1 (866) 477-8387
Description

Ticket tracking for help desk, customer support, complaint management, and more.

Taylor R.
TR
Overview Provided by:
Taylor Ross

Recent Issuetrak Reviews

DF
Dakota F.Enterprise (> 1000 emp.)
5.0 out of 5
"Extremely Satisfied"
Issuetrak is one of the best ticketing systems that I've used. The search function for previous tickets is a great Knowledge Base for recurring iss...
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
2.5 out of 5
"Issuetrak services"
This software manages issues that need to be tracked and kept up with flawlessly
Read more
Verified User
I
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Issuetrak for healthcare "
Issuetrak allows for multiple teams to utilize and for easy assigning of tasks
Read more

Issuetrak Pricing

Cloud
Starting at $26.00
1 per agent Per Month
See Issuetrak pricing
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Issuetrak Media

Issuetrak Demo - Issue Hub
The Issue Hub is your home base in Issuetrak. Its custom views allow you to sort, filter, and organize your issues, as well as mass update groups of issues with a few clicks.
Issuetrak Demo - Settings Lightbox
The Settings Lightbox shows all of Issuetrak's settings and feature capabilities in one place, allowing you to quickly update and reference features.
Issuetrak Demo - Submit Issue Screen
Submit issues, tickets, requests, and more through this customizable screen.
Issuetrak Demo - Dashboard
The Dashboard gives up-to-the-minute, at-a-glance statistics regarding Tickets/Issues/Requests in your system.
Issuetrak Demo - View Issue
The View Issue screen gives you an updated, at-a-glance status of a ticket, including notes, submitter, SLAs, and other open related tickets.
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62 Issuetrak Reviews

4.1 out of 5
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62 Issuetrak Reviews
4.1 out of 5
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Overall Review Sentiment for IssuetrakQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Tom M.
TM
General Manager
Machinery
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Issuetrak?

Issuetrak is a highly versatile tool that we have been able to adapt to many paper processes in our company They have done a wonderful job at re-vamping based upon customer input, and continue to craft a better product.

Support and service is out of this world. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Limited flexibility in a few ares, but these are being worked on. Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

Reduction of paper processing through digital workflows.

Emails keep those who need to know in the loop, and speed up our reaction time. Review collected by and hosted on G2.com.

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TL
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Issuetrak?

fit for purpose -

Simple vs overly complex

Semi intuitive

Highly scalable (regarding user volume) Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

user display names vs user IDs

Group ID vs Group Names

** both are problems when performing searches and building reports.

Messaging is per instance - ideally messaging (outbound eMail notices) would be per inbound eMail address not per instance.

Difficult to implement SLA funcationality Review collected by and hosted on G2.com.

Recommendations to others considering Issuetrak:

Reporting is weakest link Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

We have both internal support team and customer facing support groups using same tool. Review collected by and hosted on G2.com.

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Muzaffer L.
ML
Sr. Manager Business Application
Chemicals
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Issuetrak?

It has a very simple interface and easy to learn on your own. You could setup task management very quickly Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

We are using Issuetrak to manage internal IT helpdesk tickets. Review collected by and hosted on G2.com.

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Verified User in Financial Services
IF
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Issuetrak?

Product is easy to use after a basic understanding is provided with setting up Organizational Structure. As stated earlier, developing screens is relatively easy. Don't need to rely on a technology resources. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application. Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

Trying to use this as a tool to track client requests. Not rolled-out yet. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Issuetrak?

It can be a omprehensive solution ticketing system. It uses a external mailbox of the customer which allows the customer to control who will receive ticketing notification. This also allows versatility in managing the ticketing system. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis. Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

We have been able to track outages at are call centers. This has allowed us to be more responsive. Review collected by and hosted on G2.com.

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Bradd T.
BT
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Issuetrak?

Ease of use, intuitive interface, very helpful support Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Since we're in the implementation phase, nothing yet. Review collected by and hosted on G2.com.

Recommendations to others considering Issuetrak:

If you're looking for a simple case tracking application, this will do the trick! Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

We need a way for employees to quickly submit cases Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
UH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Issuetrak?

The overall UI is professional looking, without being BORING.

Declaring "rules" allows us (the users) to control the outcome of major processes of a helpdesk system. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Character limitations of any sort; the content rich editor is way too elementary. Review collected by and hosted on G2.com.

Recommendations to others considering Issuetrak:

Non web based helpdesk systems have a lot of room for customization, security control, etc.--keep in mind that this type of system requires extensive validation. Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

Our organization is now utilizing helpdesk-related statistics efficiently. Review collected by and hosted on G2.com.

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Verified User in Transportation/Trucking/Railroad
AT
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Issuetrak?

At its core it is meant for Help Desk, but with good configuration can be used to track internal work flows. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

The permissions per user and group are not as detailed as needed at times. Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

I have used IssueTrak for the general Help Desk solution, but also for tracking business workflows such as on boarding, recruitment, accounting processes and more. Review collected by and hosted on G2.com.

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ND
CRM Coordinator
Information Services
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Issuetrak?

ability and ease of tracking cases for internal purposes Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

not linked to salesforce would like to have integration Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

cases closing faster Review collected by and hosted on G2.com.

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Verified User in Semiconductors
US
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Issuetrak?

Ease of use. Flexibility. User experience. User of User-defined fields. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Nothing too much. We pretty much like the product as we are using it now. Review collected by and hosted on G2.com.

Recommendations to others considering Issuetrak:

None that I can think of. Review collected by and hosted on G2.com.

What problems is Issuetrak solving and how is that benefiting you?

Day-to-day issues regarding Oracle and Networking problems. Review collected by and hosted on G2.com.

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Issuetrak