Inxeption Reviews & Product Details

Initially, we loved that Inxeption offered flat rate (per pallet) pricing for LTL shipments. That was the entire reason that we agreed to change shipping companies and use Inxeption solely for our shipping needs. Review collected by and hosted on G2.com.

EVERYTHING!

This company uses nothing more than a classic bait and switch tactic. Advertise excellent rates and then 3 months later triple those rates. Everything was going fine until one day, I attempted to schedule an LTL shipment, and my shipping account was deactivated. I contacted customer service and was told I never signed my new rate agreement. I never received a new rate agreement. I was never even told that my shipping rates were going to be adjusted. They then emailed the new agreement and told me I had 24 hours to agree to the new rates. Never at any point in time was it mentioned that rates would be reviewed every 90 days, but that's what they were telling me. It is vaguely mentioned in the terms and conditions that "changes could be made from time to time." The agreement that I signed also makes no mention of quarterly reviews. Not to mention that on my agreements, there is no date listed for the service agreement expiration date.

They called and emailed me multiple times a day to sell me on their company's services. I was VERY upfront about what I was looking for, the issues we were having with our freight broker at that time, the concerns that I had in moving forward with Inxeption, and the rates that I was willing to pay. They waited until I had already verbally committed before informing me of the monthly subscription fee. Honestly, I have believed since day one that that fee is a complete rip-off for customers that are only utilizing Inxeption for shipping purposes. I do not, have not, and will not be using any of Inxeption's e-commerce services. So I'm essentially paying a $50.00 subscription to use their horrible app (that they make you use) and to get their "discounted" shipping rates that are no longer discounted.

Now 3 times in the last month, I have not been able to schedule shipments for multiple days. They have required me to sign a new shipping agreement to continue to schedule shipments. They have taken away flat rate pallet shipping rates. I now have to use an entirely different shipping portal for LTL shipments that essentially just looks up rates from various carriers. Over half of the shipments I have processed in the last 2 months have gone through Echo Global. Echo Global is a freight broker. So I am paying Inxeption to broker my loads to ANOTHER BROKER, who then brokers them to the actual freight companies.

Invoices are supposed to come weekly and be deducted from our bank weekly. But they come randomly and are deducted randomly. I have been double-billed for shipments. I received an invoice for $12,000 when it was supposed to be $986. They withdrew $1000 from our bank account instead of $50, and then it took 10+ days to get a refund. I was invoiced $1,218.55 for a shipment I was quoted $228.24 for. It took over a week to get this corrected. The very next week I was invoiced $1094 for a shipment I was quoted $190 for. It has been almost 4 weeks and I still have not received a refund or credit for this invoice. Even though they have admitted the error was on their end and I was billed an incorrect amount.

I can't get a single person to reply to emails anymore. Customer service is pathetic and getting answers from anyone is next to impossible. Every single time I have an issue there is zero sense of urgency from Inxeption in regards to getting it corrected. Sometimes I get no resolution at all. And if I don’t continue to email on a daily basis there is no communication from Inxeption.

For clarification:

I can assure you that I know how to fill out a BOL and have been working in some form of logistics for 15+ years. Correct freight classes, correct NMFC provided specifically for our products directly from NMFTA, correct measurements, correct weights, correct consignee addresses and contact info, all applicable accessorials were selected. These ongoing billing issues are NOT because I made an error when scheduling shipments. Inxeption has admitted to these overcharges being their mistake. But they continue to overbill, and I am still waiting on a refund or credit for the last incorrect invoice. Almost 3 weeks now, and no responses to my repeated emails in regards to the refund. Review collected by and hosted on G2.com.

Worked great for a while, easy inexpensive fab service.... then they doubled my rate, wont keep their phone meeting times and nickel and dime for for everything. Review collected by and hosted on G2.com.

It was doubling of my rates, adding tons of little fees that wipe out my profit, not keeping meeting times to discuss. Their sales retention person StephenKovarik (a really nice dude by the way, not his fault of the company policies), actually told me to switch to another service and talk to them in a month as he was too busy to talk with me and my concerns for my shipping. I ship 3K a week, and apparently that's too small for them. As a small business that survived covid, every penny counts and this is a huge red flag. Its too bad as I LOVED them for the last year. Maybe new management or it sold. Review collected by and hosted on G2.com.

The rates we got from them were amazing and perfect for our business plan. Review collected by and hosted on G2.com.

We agreed on a price for shipping to Texas and surrounding states. Then a month or so later we agreed on a price forall other nationwide locations. Almost immediately we got charged nationwide rates for Texas and surrounding states. I got on chat and Dennis (I think) said he would get it taken care of and email me. Well after waiting a weekl, that never happened. So I email our sales rep Estefania and asked her to help us and correct it. And I havent heard anything back from her and its been 5 days. Lord knows who corrects Accounting errors but apparently no one because no one can get it corrected and have us credited for the overcharges. Just make sure your billing is correct and sad to say but good luck trying to get it corrected. Aside from this issue, they have been utterly outstanding!! If they get someone to fix accounting, this company will change business all around the world.We really are glad we found them. Review collected by and hosted on G2.com.

We were in search of a flat rate shipping option, and Inxeption was the perfect answer. We ship very large customized products through an eCommerce site, so a flat rate is a must. Once entered into the platform, our clients get auto emails to track their order, and we no longer have to send shipping emails ourselves. Review collected by and hosted on G2.com.

Our rates went up quite a bit in the first few months working with Inxeption but now seem to be staying consistent. Review collected by and hosted on G2.com.

Its super easy to set up a shipment and to get tracking info for our customers.

0 hassle getting things set up.

So far, everything has been fantastic and very easy to use and manage. Our customers have reported no carrier issues either. Review collected by and hosted on G2.com.

The only problem we had wasn't even an issue that we or the service caused. The driver decided not to go to the office to get in contact with the warehouse manager. We are waiting to hear back about an adjustment in weight for one shipment, but it's been like one day, and support tickets can undoubtedly line up. Review collected by and hosted on G2.com.

Service and price. Fair pricing, and if we have a question or a problem, they help us solve it quickly. Review collected by and hosted on G2.com.

The interface is a little bulky. We only use the shipment modules. Review collected by and hosted on G2.com.

Inxception has brought down our shipping costs, made it easy to ship directly from their platform, and also helped us grow by being able to ship pallets of our product with ease and cost efficiency. Review collected by and hosted on G2.com.

At this point, there isn't anything to dislike. Review collected by and hosted on G2.com.

The easy booking system that Inxeption offers Review collected by and hosted on G2.com.

Pick ups have been a problem, sometimes I have to wait a couple of days because the carrier doesnt make it on time to the warehouse. Also, I was not told about the waiting time included on the LTL shipments. I hope they change it to 1 hour at least per pick up and delivery Review collected by and hosted on G2.com.

We're big fans of using Inxeption for unpredictable LTL Freight shipping. Review collected by and hosted on G2.com.

The User Interface could use some improvement and simplification. Several parts of what we do seem like they could be made simpler and faster. That being said, we don't use much of the platform to its full potential. Review collected by and hosted on G2.com.

Customer service is fantastic - they have an outstanding team dedicated to serving your needs Review collected by and hosted on G2.com.

Certain carriers do not provide quality service Review collected by and hosted on G2.com.