Top Rated Intrado Contact Center Alternatives
(64)
3.9 out of 5
Visit Website
Sponsored
UC
Verified User in Consumer Services
Small-Business(50 or fewer emp.)
What do you like best about Intrado Contact Center?
Cloud contact center is a great system to combine multiple functions in an easy to use system Review collected by and hosted on G2.com.
What do you dislike about Intrado Contact Center?
The system is used for inbound and outgoing calls which is what our system uses it for and it sometimes the que cycles the customers through in an order that is not the order the calls were received Review collected by and hosted on G2.com.
2 out of 3 Total Reviews for Intrado Contact Center
4.2 out of 5
The next elements are filters and will change the displayed results once they are selected.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
G2 reviews are authentic and verified.
Here's how.
We strive to keep our reviews authentic.
G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.
UF
Verified User in Financial Services
Mid-Market(51-1000 emp.)
What do you like best about Intrado Contact Center?
I like how easy the user interface is. It’s easy to navigate between leads and the info about the leads. Review collected by and hosted on G2.com.
What do you dislike about Intrado Contact Center?
The site often freezes up, and crashes becoming unresponsive. I’ve noticed this usually happens on Firefox and Safari but it happens on Chrome sometimes as well. Review collected by and hosted on G2.com.
JM
jose m.
Telemarketer
Insurance
Small-Business(50 or fewer emp.)
What do you like best about Intrado Contact Center?
I use YTel Daily for my business. It provides an organized platform/software that allows agents to call using sip phone or dial-in option. It´s Great! Review collected by and hosted on G2.com.
What do you dislike about Intrado Contact Center?
I don´t like that it is difficult to record ongoing calls and i cant monitor or track agents live. Review collected by and hosted on G2.com.
There are not enough reviews of Intrado Contact Center for G2 to provide buying insight. Below are some alternatives with more reviews:
1
Talkdesk
4.4
(2,408)
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
2
CallRail
4.6
(1,507)
CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing.
3
JustCall
4.3
(2,084)
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface.
Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations.
Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights.
Top JustCall features to watch out for:
★ Inbound & outbound calling
★ Send & receive SMS & MMS
★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer)
★ SMS Workflows & Bots
★ Multi-level IVR
★ Real-time agent assist
★ AI-powered SMS Copilot
★ AI coaching
★ Sentiment analysis
★ AI call scoring
★ Live call monitoring
★ Shared WhatsApp inbox
★ Automatic call distribution
★ Business phone numbers in 70+ countries
4
Genesys Cloud CX
4.3
(1,396)
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
5
CloudTalk
4.3
(1,248)
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
6
Kixie PowerCall & SMS
4.8
(789)
Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.
7
Aloware
4.2
(590)
Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere.
The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of customers via call, text, email and social, automate workflows, and get better leads fast and easy.
Power Dialer eliminates unnecessary leads from your list and dials all the numbers automatically. Reach up to 500 leads in one sitting, and close more deals with it. With triggers, teams can easily set up automations to make workflows more efficient.
8
Ozonetel CloudAgent
4.6
(579)
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
9
ZoomInfo Sales
4.5
(8,808)
Find your next customer with ZoomInfo Sales, the biggest, most accurate, and most frequently refreshed database of contact and company insights, intelligence, and purchasing intent data, all in one, modern go-to-market platform.
10
Apollo.io
4.7
(8,207)
Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customers in market, connect with contacts, and establish a modern go-to-market strategy. Apollo's B2B Database includes over 210M contacts and 35M companies with robust and accurate data. Teams leverage Apollo’s Engagement Suite to scale outbound activity and sequences effectively. Finally, up-level your entire go-to-market processes with Apollo's Intelligence Engine with recommendations and analytics that help you close. Founded in 2015, Apollo.io is a leading data intelligence and sales engagement platform trusted by over 10,000 customers, from rapidly growing startups to global enterprises.
