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Interfacing Reviews & Product Details

Verified User in Mechanical or Industrial Engineering
UM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Interfacing?

They listen to the key business requirements we have and focus on solving the problem Review collected by and hosted on G2.com.

What do you dislike about Interfacing?

Having to move from an un-named license model to a named license model has some cost implications for us Review collected by and hosted on G2.com.

What problems is Interfacing solving and how is that benefiting you?

We use the workflow product for some of our internal governance processes - we also have used the EPC product to map our workflows and procedures Review collected by and hosted on G2.com.

Interfacing Overview

What is Interfacing?

Interfacing is the global leader in business transformation, empowering organizations to efficiently govern business complexity through business process management software and quality management solutions. Interfacing’s solutions are intuitively designed for business users; facilitating multiple organizational programs within a single platform and covering the full spectrum of quality, governance, improvement, and compliance initiatives. Interfacing’s leading Business Process Management Software the Digital Business Transformation Suite has been recognized by Gartner® as a leader in Enterprise Business Process Analysis (BPA), Operational Intelligence (OI) & Business Operating System (BOS). Additionally, the Digital Business Transformation Suite was also selected by KMWorld as this year’s top trend-setting software, CIO Review’s Top 20 Business Process Management Software (BPM Software), CIO Applications’ Top 25 Governance, Risk & Compliance (GRC) tools, and Frost & Sullivan’s Product Leadership Award. With success stories across all industries and corners of the globe, our solutions are highly adaptable to industry, driver, and regulatory specific requirements with significant attention invested towards reducing cost & effort to preserve the natural flow of an organization.

Interfacing Details
Languages Supported
Arabic, German, English, French, Hebrew, Italian, Spanish, Swedish
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Product Description

With Digital Business Transformation Suite managers gain the insight needed to align their business strategy with the value streams and processes. This extends to incorporation of compliance governance and risk management within the daily operations.

How do you position yourself against your competitors?

Single Solution Platform –
Ease of Use – Reportable, searchable, and filterable

Object Orientated Processes –
Data Associated – Attach reusable fragments of data like Roles, Docs

Collaborate – Change Requests –
Raise feedback and change requests with a complete lifecycle, including approvals and informing stakeholders of new versions

Generate Procedures and SOPs –
Adaptable templates can be defined per use cases to generate documentation on-the-fly

50+ out-of-box reports + Flexible Dashboards –
Easy-to-adapt reports & BI reporting

Open RESTful APIs and web services –
Integration, middleware connector, import/exports

Analyze your Processes –
Leverage Lean Analysis, Bottlenecks, and Simulation to continuously improve your processes

Quality & Regulatory Compliance

-Reduced cost of compliance
-Gain informational knowledge from reusable date
-Gain from the digitization of SOPs – REPORTABLE
-Complete traceability of all changes, audit trail
-More details – from parsed documents
-Enforce retention period for all records (
-Ease of version management – compare, restore
-Control with archive, restore for all SOP data


Seller Details
Year Founded
1983
HQ Location
Quebec, Canada
Twitter
@interfacing
700 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®

Scott A.
SA
Overview Provided by:
Innovator | Entrepreneur | Keynote | Managing Partner @ Interfacing - Global Leader in Digital Transformation Solutions

Recent Interfacing Reviews

Ahmad S.
AS
Ahmad S.Enterprise (> 1000 emp.)
5.0 out of 5
"Very strong process & quality tool for the business"
This tool provides the best of both world, easy to use along with powerful feautres. It is the only tool that supports content in Arabic, and we we...
MP
Martine P.Enterprise (> 1000 emp.)
5.0 out of 5
"OPC Really Helps Operationalizing Processes"
The platform is powerful and enables collaboration, and reuse. For us, reusing processes, content, tasks, is critical in building a more agile and ...
GA
Guillaume A.Enterprise (> 1000 emp.)
5.0 out of 5
"Good tools, well-suited, and available in French - made right here in Quebec"
The solution is available in French, made in Quebec, and includes multilingual content management features. There are also process analysis tools, ...
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Interfacing Media

Interfacing Demo - Performance and Document Management
EPC show the KPI and document which is used for performance managment
Interfacing Demo - Customer Journey Mapping
EPC maps customer jouney.
Interfacing Demo - Performance Monitor
EPC is used for monitoring the performance.
Interfacing Demo - Risk Control
EPC is used for risk management.
Interfacing Demo - Process Management
EPC faciliates process management.
Interfacing Demo - Home
Home Screen
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52 out of 53 Total Reviews for Interfacing

4.6 out of 5
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52 out of 53 Total Reviews for Interfacing
4.6 out of 5
52 out of 53 Total Reviews for Interfacing
4.6 out of 5

Overall Review Sentiment for InterfacingQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
MP
Operations Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Interfacing?

The platform is powerful and enables collaboration, and reuse. For us, reusing processes, content, tasks, is critical in building a more agile and resilient model. Review collected by and hosted on G2.com.

What do you dislike about Interfacing?

Whilst we are still managing Interfacing on-premise, we have decided not to go to the cloud solution. This is more operational headaches and management but Interfacing has been very diligent and reactive in supporting our model. Review collected by and hosted on G2.com.

What problems is Interfacing solving and how is that benefiting you?

Reusing process content, un-standardaized structures can be managed more easily, changes can be rolled out more easily, and links can be shared. Review collected by and hosted on G2.com.

Ahmad S.
AS
Maintenance Engineer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Interfacing?

This tool provides the best of both world, easy to use along with powerful feautres. It is the only tool that supports content in Arabic, and we were very well supported during our project. Review collected by and hosted on G2.com.

What do you dislike about Interfacing?

we didn't see any major downsides. To be honest, other tools made promises about their systems that we could not verify in the testing phase. Interfacing's did correspond to what we were ultimately looking for. Review collected by and hosted on G2.com.

What problems is Interfacing solving and how is that benefiting you?

Managing all documentation centrally about our systems, and easily communicating changes Review collected by and hosted on G2.com.

GA
Business Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about Interfacing?

The solution is available in French, made in Quebec, and includes multilingual content management features. There are also process analysis tools, simulation, and a suite for audit and CAPA management. Review collected by and hosted on G2.com.

What do you dislike about Interfacing?

There have been recent advancements in terms of usage, particularly in reducing clicks. The old version was more complicated, and I really like the new modeler. Review collected by and hosted on G2.com.

What problems is Interfacing solving and how is that benefiting you?

We had difficulties with our processes, and the standardization that Interfacing offers us allows us to better manage our processes, and as a bonus, the management of audits is much more robust. Review collected by and hosted on G2.com.

JH
Business Analyst - Project Management
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Interfacing?

As a Business Analyst, I love how I can tie everything together and present the same information in varying levels of detail. I can model technical requirements that roll up into pretty user interface stories with very little effort. I also love the flexibility and allows other teams to use it the way they need it. Some teams just use the document management features available in the Documents Module, while one of our technical teams is using it to capture data flows in the Process Module. But then everything can be tied together with Roles, Assets, Org Units, Master Data, etc. It's so powerful. Review collected by and hosted on G2.com.

What do you dislike about Interfacing?

There isn't much of a peer community around the product--like active forums to post and answer each other's questions. But Interfacing support is great to work with. Review collected by and hosted on G2.com.

What problems is Interfacing solving and how is that benefiting you?

Document Management, Impact Analysis, Business Process Management (BPM), Current State and Future State Analysis, Productivity, Risk Management, Compliance, Data Management Review collected by and hosted on G2.com.

AF
Senior Project Manager and Management Advisor
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Interfacing?

- In opposite to traditional 'specialized' applications like BPM or Document Management, Interfacing is offering in the EPC platform a holistic QMS approach including Risk Management and KPIs.

- By the Automation Platform, this can be leveraged by out-of-the-box or self-created workflow apps.

- Competitive price models

- Proven over many industries (Pharma in my focus) Review collected by and hosted on G2.com.

What do you dislike about Interfacing?

Some might miss the very special features of their legacy tools. Review collected by and hosted on G2.com.

What problems is Interfacing solving and how is that benefiting you?

Process Management, Document Management and other covered sub-systems are all part of an overall Quality Management System. Anyhow, in most companies the 'QMS' is a virtual system spread over some IT systems. With Interfacing, this can be integrated. Second: the industry-specific DMS have often very high run costs, which can be substantially decreased. Review collected by and hosted on G2.com.

Diana R.
DR
Associated Teaching Assistant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Interfacing?

EPC is an excellent tool for creating, executing, and optimizing business processes.

The software has valuable functionalities, quite intuitive. The design process and features are flexible and increase visibility into process performance.

When I had questions or problems, the Help desk responds rapidly and gives me the necessary support. Review collected by and hosted on G2.com.

What do you dislike about Interfacing?

At the moment I don't have negative points about this tool. Review collected by and hosted on G2.com.

What problems is Interfacing solving and how is that benefiting you?

I use EPC to explain BPM to my students. The tool helps us better visualize the connections between organizations' components and between human resources, also the impact of management and employees' decisions on the activities and results. Review collected by and hosted on G2.com.

AR
Associate
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Interfacing?

EPC's ability to metatag data and arrange them in the form of Swimlanes.The tool offers functionability to view processes in different forms and can be used for detailed analysis as well Review collected by and hosted on G2.com.

What do you dislike about Interfacing?

The tool arranges some of the process diagram in the form of alphabetical order and this is one issue that will hopefully be solved in the latest updates. This is one of the few softwares that releases updates so frequently and thereby most of the problems will be solved in a faster manner. Review collected by and hosted on G2.com.

What problems is Interfacing solving and how is that benefiting you?

There is a lack of proper mechanism currently for documenting and arranging processes across the organization and EPC is wonderfully solving this issue by providing a holistic tool that helps to arrange processes functionally and wide variety of other modules like risk, control, KPI etc to gain valuable insights from the processes thereby preventing any risk of process breaks. Review collected by and hosted on G2.com.

Verified User in Utilities
AU
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Interfacing?

The product is a great tool because you can see impacts of changes so it is good for change management. From a QA perspective it allows you to build your hierarchy easily. Flexible in that you can model your subprocess or attach documentation. This gives the consumer of the information options as well. Rules module is excellent for highly regulated organizations as you can easily map requirements to process. Gerat features. Review collected by and hosted on G2.com.

What do you dislike about Interfacing?

Review and approval of documentation should make changes visible similar to process diagrams. Review collected by and hosted on G2.com.

Recommendations to others considering Interfacing:

Its a good product with great support. Very versatile so you can set up to suit how your users will consume information. Review collected by and hosted on G2.com.

What problems is Interfacing solving and how is that benefiting you?

The review and approval is on the list of issues to be improved in future versions. Review collected by and hosted on G2.com.

Verified User in Aviation & Aerospace
AA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Interfacing?

Central platform for business process, documents, rules and risk management. Review collected by and hosted on G2.com.

What do you dislike about Interfacing?

EPC don't yet allow printing of business process on wide format printer or allow export of the business process to SVG that would allow the printing to be done on wide format. Review collected by and hosted on G2.com.

What problems is Interfacing solving and how is that benefiting you?

Allow to replace static business process that were done in Visio and this allows to link all business process together and assign roles to the different tasks so that user knows their RASCI, and also, allow to link documents to the task to help the execution.

Having the RASCI linked allow then to notify the user that a change happened to their task. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Interfacing?

For us, it was important to see the data lineage and the direct impact of each data object, With EPC, we can easily have that perspective and view the direct and downstream impacts. We also like the flexibility that we can have by reusing data objects, such as processes, roles, risks. This brings more efficiency to our program. Review collected by and hosted on G2.com.

What do you dislike about Interfacing?

We would prefer some more capabilities around collaboration, like for example when doing changes request. The good thing is we have raised some of our feedback with Interfacing and they are discussing upon adding to the roadmap. Review collected by and hosted on G2.com.

What problems is Interfacing solving and how is that benefiting you?

we are using Interfacing as a platform to manage our ongoing data governance, data lineage and overall change management program. The end goal is to maintain conformity with standards such as ISO 9k and ISO 27k, Review collected by and hosted on G2.com.