Interact

By Interact

4.5 out of 5 stars

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Interact Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Interact Media

Interact Demo - Intranet Homepage
Revolutionize how your business communicates with a secure and accessible digital home for your organization.
Interact Demo - Homepages
Homepages
Interact Demo - Analytics
Analytics
Interact Demo - Forums
Forums
Interact Demo - People Directory
People Directory
Interact Demo - Broadcasts
Broadcasts
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Interact Reviews (63)

Reviews

Interact Reviews (63)

4.5
63 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and excellent support provided by Interact, highlighting its intuitive interface that allows non-technical staff to manage content effectively. Many appreciate the platform's ability to streamline internal communications and enhance employee engagement, although some note that feature requests can take time to be implemented.

Pros & Cons

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Verified User in Higher Education
AH
Mid-Market (51-1000 emp.)
"Effortless Page Building and Outstanding Support Make This CMS a Standout"
What do you like best about Interact?

The platform is so easy to use. The click and drop features make is really easy to build a page and the text formatting is consistent. It's the best content management system I've used. It's so easy to create a new page or site and there are a great variety of site widgets available.

The ongoing customer support is amazing. Our customer success manager, is amazing! He is so quick to respond to our questions and provides valuable insight to how we can continue to evolve and improve our intranet. We view him as an extension of our internal communications team. Review collected by and hosted on G2.com.

What do you dislike about Interact?

I can't think of a downsize to using the platform. Review collected by and hosted on G2.com.

Matthew C.
MC
Head of Internal Communications and Engagement
"Transformative Intranet with Stellar Support"
What do you like best about Interact?

I find Interact's product incredibly flexible and evolving, which caters well to our business needs. The support team is exceptional; they helped us with technical challenges and implemented effective governance models during the implementation phase. Interactive features, like forums and calendars, help to enhance communication and engagement within our organisation. The rewards feature is a brilliant addition, allowing staff recognition and boosting morale. The application and analytics dashboard are invaluable, offering insights and keeping staff engaged. Post-launch support with a dedicated customer success manager has been really useful, ensuring continuous growth and satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Interact?

One very minor issue is with the widgets, which can be a little restrictive at times. For instance, on the calendar, we are limited to having only five categories. Being part of a large organisation, we would like to have more categories. Although this is a small product-based tweak, it is something we would like to adjust. Review collected by and hosted on G2.com.

Mandy  M.
MM
Director Internal Communications
Enterprise (> 1000 emp.)
"A Strong Platform that Brings Our Global Workforce Together"
What do you like best about Interact?

We love Interact's ability to unify our organsiational culture across a global workforce as the digital space our people frequent every day. Once it’s set up, the user experience is intuitive and engaging, and the targeting and analytics tools make it easy to reach the right people and measure impact. It’s a strong foundation for connecting a large, dispersed organisation.

We had a particualrly enjoyable implementation experience, working alongside the Interact team. From this, through to the current relationship with our Customer Success Manager, we feel extremely supported and understood in our needs as a customer. Review collected by and hosted on G2.com.

What do you dislike about Interact?

There's no major negatives as such but we're very aware that, as the solution has so much flexibility and configurability , this requires knowledge within the admin roles and continued learning so we're clear on how we're leveraging the solution as best as we can. Review collected by and hosted on G2.com.

"Highly Customizable, Streamlines Communication and Workflows"
What do you like best about Interact?

I really appreciate Interact's extensive customizability, allowing us to manage HTML, CSS, and JavaScript or use widgets and features in the Block Editor without technical skills. The integration with Google Drive and Slack is seamless, creating a central hub for employee updates. The support during setup, including migrating thousands of articles, was excellent, making the transition smooth. The automated workflows and forms streamlined our HR processes, saving significant time and reducing manual tasks. Review collected by and hosted on G2.com.

What do you dislike about Interact?

I am slightly disappointed with how Interact handles feature requests. There are several simple feature requests that have been pending for a long time in the Interact community. These are low-hanging fruit that could be easily and quickly implemented, yet they remain unaddressed. Review collected by and hosted on G2.com.

JM
VP of Marketing and Communications
Enterprise (> 1000 emp.)
"Excellent Support and Robust Tools Enhance Our Experience"
What do you like best about Interact?

The support is great and the tools are robust Review collected by and hosted on G2.com.

What do you dislike about Interact?

Permissioning for different portions of the organization is very cumbersome. Would love to see a way to hold virtual meetings through the tool eventually as well. Review collected by and hosted on G2.com.

Megan B.
MB
Manager of Communications
"Simplifies Employee Updates with Ease"
What do you like best about Interact?

I like the ease of navigation with Interact. The HTML creator is another feature I appreciate a lot because it's where we upload our news stories, and it's easy to use. The initial setup of Interact was also easy. Review collected by and hosted on G2.com.

What do you dislike about Interact?

I wish there was a carousel option of images for other pages other than the home page. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market (51-1000 emp.)
"Solid Experience with Room for Improvement"
What do you like best about Interact?

We use it as a source of communication. Support is great and we are working towards having it become a dedicated source of communication for our team. I love the rewards and recognition aspect of Interact. Review collected by and hosted on G2.com.

What do you dislike about Interact?

Some sections still seem a little clunky, but I know there are always updates that have been made. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
AS
Mid-Market (51-1000 emp.)
"User-Friendly Widgets, but Limited Without Developer Support"
What do you like best about Interact?

I appreciate that they have solution-built widgets that make it easy to get up and running in a user-friendly way fairly easily. Review collected by and hosted on G2.com.

What do you dislike about Interact?

I don't think their pre-built widgets are expansive enough to be able to create and maintain quality solutions without the support of a developer or their paid Professional Services. Review collected by and hosted on G2.com.

Verified User in Environmental Services
AE
Mid-Market (51-1000 emp.)
"Outstanding Customer Support Makes All the Difference"
What do you like best about Interact?

Very good customer support, particularly from our customer success manager Review collected by and hosted on G2.com.

What do you dislike about Interact?

The media library is one where area that could be improved as it can be confusing to use Review collected by and hosted on G2.com.

Verified User in Real Estate
ER
Mid-Market (51-1000 emp.)
"Interact Software has been a reliable, intuitive platform."
What do you like best about Interact?

What I appreciate most about Interact is how easy it is to use, along with its comprehensive range of features and the engaging experience it offers to our employees. Review collected by and hosted on G2.com.

What do you dislike about Interact?

One area I'd like to see enhanced is the addition of an AI chatbot feature. While the current search is functional, an intelligent chatbot that leverages intranet content would greatly improve user support and engagement. Review collected by and hosted on G2.com.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

10 months

Perceived Cost

$$$$$
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Interact Features
News Feed
Employee Generated Content
Comments
Administrative Access
Native Mobile Application
Audience Management & Creation
Analytics
Integrations
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Interact